Alfred Utset | Page 7

Absolutely Amazing!!!! After weeks of searching on my own, I met Vanessa. Vanessa stayed in touch with me until I found my dream car. She also found me a deal I could not refused. I can’t thank her enoug own, I met Vanessa. Vanessa stayed in touch with me until I found my dream car. She also found me a deal I could not refused. I can’t thank her enough. She is phenomenal!!! I will definitely recommend her. More

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I couldn't be any more happy! I went few days ago to Lexus North Miami dealer as I live near, just with the idea to look at a car I love with plans to maybe buy at the future.. To I went few days ago to Lexus North Miami dealer as I live near, just with the idea to look at a car I love with plans to maybe buy at the future.. To be honest I never thought I will comeback home 2 hours after, driving my dream car! Thank you to sales man Alex for your good attention and patience, thank you to sales manager Alfred for doing your best with the trading of my previous car, and thank you Robert for finding the best lender with a great rate for my car financing, best team! Definitely Toyota / Lexus are the best quality /price cars, no just cause I say it, it's all about statistics.. The whole transaction where clear with not tricks or bad surprises like at other dealers. You guys will see me back in few years for my next car. Thank you!!! More

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Great team This is my third Lexus purchased at Lexus of North Miami and once again they exceeded my expectations... Miguel T. was exceptional as always providing This is my third Lexus purchased at Lexus of North Miami and once again they exceeded my expectations... Miguel T. was exceptional as always providing my wife and I a level of service that surpassed our expectations. Miguel was very pleasant, professional and without the BS and run around you see in car sales around town. Alfred U. was also very pleasant, professional and efficient in helping us workout the deal for our new ES 350. Mauricio brought the finance knowledge and experience to make our deal work. Thank you and your team for a great experience. More

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OUTSTANDING AND VIP CUSTOMER SERVICE Words are not enough to express how wonderful and professional the Customer Service is at this dealer, especially the sales person Mr. Miguel Thodde. Words are not enough to express how wonderful and professional the Customer Service is at this dealer, especially the sales person Mr. Miguel Thodde. If you ever need to purchase or lease a Lexus, do not hesitate to go to Lexus of North Miami and ask for this Gentleman. I am sure he and the rest of the team will take great care of you!!! More

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Great Experience I would recommend Lexus of North Miami for the exceptional service and professionalism. It was a pleasure doing business with Miguel Thodde. I would r I would recommend Lexus of North Miami for the exceptional service and professionalism. It was a pleasure doing business with Miguel Thodde. I would recommend Miguel to all my friends and family. More

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Best customer service ever. My buying experience at Lexus of North Miami was great. Frank Vidal and Alfred Utset were very helpful and informative on all cars. Best customer se My buying experience at Lexus of North Miami was great. Frank Vidal and Alfred Utset were very helpful and informative on all cars. Best customer service ever! More

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I M SURPRISED HOW IN LEXUS OF NORTH MIAMI TAKE CARE OF ME I WANT TO THANKS ALEX SUAREZ, SEAN KAMAL, AND MABELE, FOR ALL THEIR HELP AND ATTENTION, AND COOLABORATION. ALL MY DEALS WITH LEXUS OF NORTH MIAMI H I WANT TO THANKS ALEX SUAREZ, SEAN KAMAL, AND MABELE, FOR ALL THEIR HELP AND ATTENTION, AND COOLABORATION. ALL MY DEALS WITH LEXUS OF NORTH MIAMI HAS BEEN EVALUATED AND MAKE IT HAPPEN. More

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Enjoyed doing business with Lexus of North Miami Well I walked into this dealership and a very professional salesperson Cesar Alcara offered to help me and after finding the vehicle Cesar introduced Well I walked into this dealership and a very professional salesperson Cesar Alcara offered to help me and after finding the vehicle Cesar introduced me to Beautiful Maria Morrone who was very helpful....with my credit condition....she was able to explain and verify that I could take the truck that I bought with me that day.....she was very professional and she is an asset to this company.....she gave me 120% effort to well represent Lexus Of North Miami.......very happy with my purchase and I will recommend Maria or Cesar anytime to my family and friends.....as well Lexus of North Miami. More

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The worst Manager to deal with Purchased a vehicle from this dealership. Flew all the way from Atlanta. The worst dealership to buy cars from! Alfred the used car “Manager”. Very Ba Purchased a vehicle from this dealership. Flew all the way from Atlanta. The worst dealership to buy cars from! Alfred the used car “Manager”. Very Bad Business. They promised me the car was in a 100% condition before I flew down. When I got there the vehicle had a Broken Grille, Bent Wheel, Bent Wheel Hub, scratched Bumper. Missing fender liner. Not a “Good Deal” as they mentioned. Horrible customer service! Ohh and not to mention the vehicle was Certified Pre-Owned. Which there should have been a 160 point inspection on the vehicle before customers drive a car that has issues. We negotiated another 500$ off for the grille. Not knowing the wheel was bent until 30 mins into the drive home. I called “Alfred” who acted like a complete A**hole over the phone. He mentioned for me to send the wheel back to Lexus Of North Miami after I put the spare tire on for a 10 hour drive. I sent the wheel back once i reached home to Alfred per discussing that he would send me a brand NEW WHEEL! He ended up sending me another damaged wheel that had curb rashes on. Called him back to discuss the problem. He started yelling at me over the phone that he did not promise a new wheel! Completely bad experience. I HOPE EVERYONE WHO IS LOOKING TO DO BUSINESS WITH THESE PEOPLE! DO YOUR RESEARCH BEFORE. Never had an experience with a Lexus dealership like this before. You should Pay another 1000$ elsewhere then do business with these crooks! More

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Unique to any other more than excellent So I drove in on 2/12/19 for a routine rotation and oil change but decided to look around while I waited. One of the managers a Mr. Upset ask me what So I drove in on 2/12/19 for a routine rotation and oil change but decided to look around while I waited. One of the managers a Mr. Upset ask me what was my purpose for coming and how I was treated at service. He personally showed me a couple of vehicles that were new arrivals back from lease. To my surprise we found the perfect valentimes day gift for my wife on the third floor. He then called in a staff member to assist and in no time at all I was sitting with the coolest guy in the world at finance. By the time my old car was brought around from service I was waiting to transfer my personals to the new one . So to make a long story short I looked like a héroe when I gave my wife her early valentines present . These guys are a true asset to NM Lexus.. blessings to all.. More

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