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193 Reviews of Allan Dacci
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November 03, 2023
It would be nice if they maintained a usable comfort bar (coffee, etc.) in the customer waiting area. Coffee has been empty or near empty every time I come in. Service is good. No pressure sales, and great (coffee, etc.) in the customer waiting area. Coffee has been empty or near empty every time I come in. Service is good. No pressure sales, and great explanation of what services were completed and what to expect in future services. More
by glee0001
Other Employees Tagged: Miguel Olivero, Deborah Johns, Amanda Luttrell
October 21, 2023
Orion was the best salesperson. He took the time to show various vehicles and answer all my questions. He took the time to show various vehicles and answer all my questions. More
by tammeyhart58
Other Employees Tagged: Daniel Schulz, Arion Brown, Miguel Olivero
October 20, 2023
They always get me in when I need it. And they always treat me like family. And they always treat me like family. More
by Therapoet
Other Employees Tagged: Miguel Olivero, Deborah Johns, Amanda Luttrell
October 17, 2023
In the 30 days that my car was in their service department, I was repeatedly promised the next returned loaner car, and never received one. I went in for an engine light and knock sensor code. My department, I was repeatedly promised the next returned loaner car, and never received one. I went in for an engine light and knock sensor code. My faulty engine was replaced and covered by a settlement agreement. My engine light remained on with a knock sensor code. I returned and was told I needed a new catalytic converter. Other dealerships have chosen to cover this repair as the faulty engine was found to have released unburned fuel into the catalytic converter, causing it to overheat and erode internally. In fact, on my service ticket it was noted that my catalytic converter was “falling apart inside”. However, Kia of Lawton, OK decided not to extend such coverage. I was quoted $1956 for a that repair, but when the repair was finished and I asked how much, I was told $3973. It was corrected after I sent documentation of the original quote. My engine light came back on again, with a knock sensor code. I returned and was told my knock sensor was loose. Why, through an engine replacement then a catalytic converter replacement, was the knock sensor code warning never addressed? I’m honestly surprised that they simply secured the loose knock sensor that time. I expected to be told I needed a new transmission or another exaggerated repair with an inflated price. I have found the people at Lawton Kia to be dishonest, disrespectful, and untrustworthy. Communication was poor. My voicemails and texts would go unanswered for days on end. I would eventually have to call the GM and he would have someone in service call me. However, the GM himself would not return calls as promised either. I will not return to their service department unless my needed repairs are to the engine or catalytic converter and are covered under warranty. Any other component of my car will be serviced at a local repair shop that has earned my trust, because Lawton Kia certainly has not. More
by BETHANYBAINES713
Other Employees Tagged: Deborah Johns, Amanda Luttrell , Brandon Mitchell 1 star
October 06, 2023
Each person I spoke with was professional and kind. Allan was knowledgeable and went over everything with me. I appreciate his knowledge and professionalism Allan was knowledgeable and went over everything with me. I appreciate his knowledge and professionalism More
by Brandyroberts198
Other Employees Tagged: Allan Dacci
October 03, 2023
I like the fact that they were very concerned about my situation and the fact that they gave me a loaner car and I lived out of state. Very professional thank you so much! situation and the fact that they gave me a loaner car and I lived out of state. Very professional thank you so much! More
by Teresea
Other Employees Tagged: Amanda Luttrell
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