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Amber Young

Overview Reviews (725) Inventory (114)

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Amber Young

Amber Young | Page 11

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me

4.7

725 Reviews

Overview Reviews (725) Inventory (114)

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English

4.7

725 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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725 Reviews of Amber Young

December 21, 2025

Dealership Rating

Employee Rating

This is one of the best dealers in up state new york they always do a great job always do a great job More

by dee.johnson46

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean

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Dec 23, 2025 -

Otto Cadillac responded

Hi Dee, thanks so much for taking the time to leave Otto Cadillac a great review!

December 21, 2025

Dealership Rating

Employee Rating

Always a good experience. A I know I am in good hands. Friendly and proffessional A I know I am in good hands. Friendly and proffessional More

by Kmaher1of4

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Dec 23, 2025 -

Otto Cadillac responded

Thanks for the awesome review of Otto Cadillac!

December 19, 2025

Dealership Rating

Employee Rating

Always have a great experience with the dealership! ! Very polite and professional service people that take great care of their customers ! Very polite and professional service people that take great care of their customers More

by kaarnio

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Dec 22, 2025 -

Otto Cadillac responded

Thanks for sharing your positive feedback! We're delighted that our team consistently provides a polite and professional experience. We appreciate your support and look forward to serving you again at Otto Cadillac!

December 16, 2025

Dealership Rating

Employee Rating

Excellent overall service. Courteous and quick. I was kept informed at all times. AMBER does a terrific job! Courteous and quick. I was kept informed at all times. AMBER does a terrific job! More

by Mark

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Dec 16, 2025 -

Otto Cadillac responded

Mark, thank you for sharing your review of Amber and the team! We hope you can continue to count on us in the future at Otto Cadillac. Take care!

December 12, 2025

Dealership Rating

Employee Rating

First experience was fast, accurate and filled with care. All my request were addressed and fixed All my request were addressed and fixed More

by jody_rounds

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve lemon

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Dec 12, 2025 -

Otto Cadillac responded

Thank you for your confidence in Otto Cadillac, Jody!

December 08, 2025

Dealership Rating

Employee Rating

Otto is great. I have been using them for the last 20 years. Great service. Thank you. I have been using them for the last 20 years. Great service. Thank you. More

by Jdepirro

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Kelly Jo Wisler

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Dec 08, 2025 -

Otto Cadillac responded

We are grateful to have earned your loyal business here at Otto Cadillac for over two decades. Thanks for your review!

December 07, 2025

Dealership Rating

Employee Rating

Excellent service department. Amber is very professional in her job . We were kept informed of progress on vehicle. Thank you! Amber is very professional in her job . We were kept informed of progress on vehicle. Thank you! More

by GGREENBERG21

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Dec 08, 2025 -

Otto Cadillac responded

Thank you for your kind words about Amber and the team! We appreciate your business and look forward to helping you again at Otto Cadillac!

December 03, 2025

Dealership Rating

Employee Rating

Great job getting me in and out, can’t say enough good things about Amber, she is a sweetheart! things about Amber, she is a sweetheart! More

by lucycarp3725

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelly Jo Wisler

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Dec 04, 2025 -

Otto Cadillac responded

Thanks so much for the shoutout to Amber. We look forward to your next visit to Otto Cadillac!

November 25, 2025

Dealership Rating

Employee Rating

It was ok the product sells itself Ok your Teck guy was not good at all,When my vehicle was in for upgrade it was a total waste of time but amber was able to salvage my experience by fixing the issue and i not good at all,When my vehicle was in for upgrade it was a total waste of time but amber was able to salvage my experience by fixing the issue and if it wasn’t for her I wouldn't have never come back More

by kettlebell.mike

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Nov 25, 2025 -

Otto Cadillac responded

Thank you for sharing your feedback about our service team, Mike. While it's good to hear that Amber and the rest of our team made sure you were taken care of, we are disappointed to learn that you weren't completely satisfied with your initial visit. We will use this feedback to grow and improve our service team moving forward. If you have any questions or concerns, please don’t hesitate to reach out. Best, Roger Prentiss - Service Manager - 518-869-5000

November 25, 2025

Dealership Rating

Employee Rating

Very professional and courteous. My questions were answered promptly and when I asked them a question that they didn't know they researched and found out the answer. My questions were answered promptly and when I asked them a question that they didn't know they researched and found out the answer. More

by PLETKO308

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Report | Print

Nov 25, 2025 -

Otto Cadillac responded

We are delighted to hear that our team was helpful and responsive to your questions. Thank you for choosing Otto Cadillac and sharing your feedback!

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