Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 58

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
715 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.7

715 Reviews

Write a Review

715 Reviews of Amber Young

September 08, 2023

Dealership Rating
Employee Rating

Very accommodating, taking care of business and is greatly appreciated. There is never a problem when I drive my vehicle in to the dealership. More

by Joe@tri-cityroofinginc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley

September 07, 2023

Dealership Rating
Employee Rating

Good service did not take to long comfortable seating area courteous staff and friendly will be. Back More

by jrobilot
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 07, 2023

Dealership Rating
Employee Rating

Always professional Billy and Dan are the best in the business Happy with their service More

by Heidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 07, 2023

Dealership Rating
Employee Rating

Always make you feel welcome and like they have known you for a long time.Service is timely. More

by ellawcollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 05, 2023

Dealership Rating
Employee Rating

Great experience from the start, communication so far has been great as far as sales and financing More

by mongus62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 03, 2023

Dealership Rating
Employee Rating

I’ve sent my Cadillac in twice regarding a transmission shutter. The first time at 25,000 miles they flush the transmission before required mileage. The second time it was brought back in. They took it for More

by snibly45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 05, 2023

Otto Cadillac responded

Stephen, Hello and thank you for taking the time out of your day to give our service department a public review. We appreciate the feedback. I am sorry to hear that you had a less than satisfying experience during your last visit. From the sounds of things, your transmission is having some issues that we needed to seek assistance from a certified GM transmission expert to look in to. The technician at the forementioned Chevrolet dealership is a certified GM transmission repair expert and works in conjunction with our dealership for any transmission issues that would require expert level repairs. This is normal protocol when we run into issues such as yours. I am happy to hear that Amber is taking care of you and has you set up for a loaner vehicle while your vehicle is in for service coming up shortly. Sorry for any inconvenience this has caused you. If you would like to discuss this matter with me further, please contact me directly. My contact info is below. Thanks again for your time and patience. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

September 01, 2023

Dealership Rating
Employee Rating

I am very impressed with the attention given by the staff in purchasing my new XT5. The car buying experience was made simple, enjoyable, and stress free. Mike, in sales department, is knowledgeable, skilled More

by lconstantino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Declan Cohen, Michael Caccese, Bill McLean , Nelson

August 31, 2023

Dealership Rating
Employee Rating

I had a great experience , the service was good and done in an efficient manner More

by Arti
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 28, 2023

Dealership Rating
Employee Rating

My first service appointment. I was greeted by a very pleasant service attendant. The area was very clean and neat. You can tell how well Otto Cadillac operates by the staff. Eve More

by Cjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Steve LeMon

August 27, 2023

Dealership Rating
Employee Rating

Very professional and clear on describing what is needed. Not pushy and very accommodating! I choose Cadillac because of Otto and their service team. More

by TOBY.RABENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Dawn Crossley, Declan

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