Andrea Mashburn
Andrea Mashburn at Lexus of Chattanooga

Andrea Mashburn | Page 5

Lexus Service Advisor 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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5.0
63 Reviews
5.0

63 Reviews

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63 Reviews of Andrea Mashburn

December 30, 2020

Dealership Rating
Employee Rating

Excellent service. Easy to schedule, quick in and out, and friendly, professional crew. Good updates on progress and what was done. Car washed and looks great. More

by Tim Richardson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Cate

Jan 05, 2021

Lexus of Chattanooga responded

Thank you for your kind words! We look forward to continuing to assist with all your service needs.

November 17, 2020

Dealership Rating

Andrea is awesome. Glad to service my car here.no complaint.will come back here they are great & good costemer service. Thank you guys take care of my car. More

by roopeen
Customer Service
Recommend Dealer
Yes
Nov 18, 2020

Lexus of Chattanooga responded

We are pleased to hear that your experience was exceptional. We appreciate your trust and kind words about our Service Team. We look forward to continuing to assist you with all of your needs!

October 27, 2020

Dealership Rating
Employee Rating

Lexus and Ralph Paty have always gone out of their way to help anyway they can. This the second car I have bought from Ralph and I would recommend you ask for him. More

by Putt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty

Oct 28, 2020

Lexus of Chattanooga responded

We are so happy to hear that you experienced amazing with Ralph and the rest of our team! We greatly appreciate you taking the time to leave us an exceptional review. Enjoy your new Lexus, and welcome to our family!

October 22, 2020

Dealership Rating
Employee Rating

Great service from Andrea and the Team. Friendly and knowledgeable. Fixed my issue very quickly. The Service Tech guy rode with me to determine the issue I was having and he diagnosed the problem within More

by bhenry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2020

Lexus of Chattanooga responded

Thank you for leaving us feedback on your most recent visit. Andrea will be pleased to hear your kind words. We look forward to continuing to assist you with your vehicle needs.

September 28, 2020

Dealership Rating
Employee Rating

I have been coming here 15 years for service. The best! Easy to work with and dependable. Everyone is friendly and wants to make sure I am being helped. I would probably come here even if I didn't own a Le More

by bkmb4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2020

Lexus of Chattanooga responded

We appreciate your loyalty to Our Team and your trust in our Service Department. Thank you for your feedback and five stars! We look forward to assisting you for the next 15 years!

September 25, 2020

Dealership Rating
Employee Rating

From start to finish, Andrea went above and beyond in providing excellent customer service on recent recall service visit. I would not hesitate to call on this dealership again. More

by rmmcintire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2020

Lexus of Chattanooga responded

Thank you for the kind words about Andrea. She will be so happy to hear them. We appreciate you trusting us with your service needs, and look forwarding to serving you in the future.

September 04, 2020

Dealership Rating
Employee Rating

Andrea took care of everything we needed and she is always a pleasure to deal with. My car had a recall that we hadn’t been notified of, she hustled around and had it taken care of during the schedule More

by Mickey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 04, 2020

Lexus of Chattanooga responded

Mickey, we are thrilled to hear that your experience was a 5 star worthy one! Andrea is pleased to hear your kind words. We appreciate you trusting us with your service needs.

August 27, 2020

Dealership Rating
Employee Rating

Andrea Mashburn is LITERALLY the best! I need service done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicl More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Hatfield, John Cate, Ryan Kennedy , Nathan Howard

Sep 03, 2020

Lexus of Chattanooga responded

Matt, thank you for your feedback. Andrea will be pleased to hear your kind words. Thank you for trusting our team with your service needs.

August 25, 2020

Dealership Rating
Employee Rating

Brought our vehicle in for a service recall appointment. The staff was very courteous and attentive. We especially appreciated Andrea Mashburn!! Tom met us at drop off and was very friendly. We enjoyed ou More

by Dr. O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom (at drop off)

Sep 03, 2020

Lexus of Chattanooga responded

We appreciate your feedback. Thank you for trusting us with your service needs. We look forward to serving you in the future.

August 25, 2020

Dealership Rating
Employee Rating

Picked up and returned my vehicle in just a few hours. Thank you Andrea! Chris, picked up my car was courteous and kind, have a good day Chris. More

by Nan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris

Aug 25, 2020

Lexus of Chattanooga responded

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We will be sure to let Andrea and Chris know.

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