Andrea Mashburn
Andrea Mashburn at Lexus of Chattanooga

Andrea Mashburn | Page 4

Lexus Service Advisor 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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5.0
63 Reviews
5.0

63 Reviews

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63 Reviews of Andrea Mashburn

March 31, 2021

Dealership Rating
Employee Rating

Andrea makes my service appointments so easy and accommodating. She makes sure what I need and that it is taken care of and always positive! More

by Ajculton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2021

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Andrea. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

March 23, 2021

Dealership Rating
Employee Rating

Andrea does a wonderful job. She goes above and beyond. If you own a business you would want an employee like Andrea. She is very professional and actually returns your calls. More

by Gevans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2021

Lexus of Chattanooga responded

Andrea is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you from all of us at Lexus of Chattanooga

March 13, 2021

Dealership Rating
Employee Rating

Very professional take care of client down to the smallest deal.Gives good advice on mechanical advice. Good family man all around. Always a pleasure doing business with John. More

by LS 460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Cate

Mar 17, 2021

Lexus of Chattanooga responded

John goes the extra mile with his clients and has earned their trust. Thank you for the great review and we look forward to seeing you soon.

March 12, 2021

Dealership Rating
Employee Rating

No wait time, a loner car is ready, Andrea gets me in and out with a smile! 140k miles and I’ve never had to have anything fixed that I didn’t break. Even with high mileage they treat me like I bought my car More

by Candace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 17, 2021

Lexus of Chattanooga responded

On behalf of the Lexus of Chattanooga team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others. Thank you for the 5-star rating!

March 10, 2021

Dealership Rating
Employee Rating

10k Service was scheduled fast and convenient, however I am not convinced that the tires were rotated the brake dust on the front wheels was the same as when I took it in and I would have expected those whe More

by Terryecross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 17, 2021

Lexus of Chattanooga responded

Thank you for reaching out and letting us know about your concern and Andrea should be reaching out.

February 24, 2021

Dealership Rating
Employee Rating

We just picked up our fourth Lexus and are very excited about our first hybrid. So far, everything is great, and we are well pleased with our choice. Ralph Paty was terrific in getting us a great deal an More

by Dr. O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty, Aaron Schreiner , Leigh Ann

Feb 26, 2021

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer. It’s so lovely to hear that Ralph and Aaron helped to make your experience such a positive one. Enjoy your new Lexus!

February 24, 2021

Dealership Rating
Employee Rating

I was in yesterday for my forty five thousand service appointment. I am pleased to say that I have never had a bad experience with this dealership. Service counselor is Aundrea Mashburn. Aundrea is alway More

by donandpeggyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fred Fortson

Feb 26, 2021

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Andrea. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

February 10, 2021

Dealership Rating
Employee Rating

Andrea is the most friendly and efficient service tech we have dealt with in quite some time. She is always prepared for service writing on our 2018 Lexus when we arrive from our home in Rome, Georgia. More

by lewcope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 17, 2021

Lexus of Chattanooga responded

We couldn’t be happier that Andrea provided you with a great service experience. She is a real asset, and we are lucky to have her on the Lexus of Chattanooga team. Please come back to visit anytime!

January 20, 2021

Dealership Rating
Employee Rating

Lexus customer service is awesome and Andrea Mashburn is the best service advisor! I specifically request her when scheduling my service appointments. I hope the GM values her as much as her customers do! More

by smahalahurd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 22, 2021

Lexus of Chattanooga responded

We are pleased that Andrea has always made your visits ones to remember. We certainly love her too!

December 30, 2020

Dealership Rating
Employee Rating

Had a wonderful experience with my first service at Lexus and with Andrea. I feel she went above and beyond and service was very quick even with recalls. Thanks again! Candace More

by Candim20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 05, 2021

Lexus of Chattanooga responded

Thank you for your kind words! We look forward to continuing to assist with all your service needs.

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