Andres Garces | Page 2

To avoid this dealership, their service center is one of the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repair the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repairs. It is a disaster. Avoid going to this dealer. They do not have enough people and enough possibility to service what they are selling. Check reviews before to step there. 10 day to diagnosis and still waiting on an answer from them. 10 days to check with is wrong and then they need to order whatever part is needed another week. If you don't need your car, buy one hyundai and you make sure they have it in their shop. We buy car to have transportation and not headaches. I make sure to review this to as many sites as I can to protect other costumers. More

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The service department NEVER answers! Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous to drive all the way to the dealership just to setup an appointment. I don't recommend buying vehicle from this place because when you need service, you just can't talk to a human by calling on the phone. p.s. I had to "Rate People You Worked With" in order to submit, but since I never got to work with anybody, I give them all a score right in the middle. More

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Brought my new 2024 Palisade in for its first oil change - 2 hours later and nobody has even touched the car !! I’m never getting the services I was promised so this is definitely an issue with the service - 2 hours later and nobody has even touched the car !! I’m never getting the services I was promised so this is definitely an issue with the service dept! Also I was the second person today to have the exact same issue! More

by Kevin C Verified Customer Verified Customer

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Universal Nissan is a thorough establishment when it comes to vehicle repairs. Sales is different. comes to vehicle repairs. Sales is different. More

by Lezahj219 Verified Customer Verified Customer

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Nothing to say. Bought new Tucson, to replace 2016 Limited Sonata. Spent thousands of dollars at service center over the years, no problem. Asked for free cooler Bought new Tucson, to replace 2016 Limited Sonata. Spent thousands of dollars at service center over the years, no problem. Asked for free cooler during promotion for July 4th. Bought Tucson June 26th. Told I got enough discounts on new vehicle. So, no cooler, and very upset customer who will have to think twice about coming back to Universal. (Plus, our children have bought 5 Nissans at Universal over the years they have lived here. That's it. Thanks for your time, and have a good day. Lou Russo More

by BJRLER2NJ Verified Customer Verified Customer

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Excelente. Amables, atentos, agradables, ayudan a sus clientes, se esmeran en brindar un excelente servicio, luchan por conseguir lo que el cliente quiere Amables, atentos, agradables, ayudan a sus clientes, se esmeran en brindar un excelente servicio, luchan por conseguir lo que el cliente quiere More

by DENISEPORTILLO Verified Customer Verified Customer

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Marco our salesman was great but their Service after the sale is horrible along with the service department. My check engine light came on with only 4800 miles on my vehicle, I haven’t even gotten my first sale is horrible along with the service department. My check engine light came on with only 4800 miles on my vehicle, I haven’t even gotten my first oil change, and had to replace the thermostat. On top of that they couldn’t get me in to get it looked at for 3 weeks! I was supposed to drive my brand new $37,000.00 vehicle 3 weeks with the check engine light on? Marco arranged with the Service department to get it in the next week and when I took the day off of work to drop my car off at 8:00 AM they had no clue I was coming in. I left the car like they told me to and a service person named Juan was rude when he called me at 5:00PM that to let me know my car would not be fixed or looked at until the next day. He practically hung up on me when I expressed my dissatisfaction and did not even care. If I didn’t have the complimentary oil change and tire rotation I would not step foot in the dealership let alone get my vehicle serviced there or recommend anyone I know to purchase a vehicle at Universal. More

by CMACRI1 Verified Customer Verified Customer

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The entire team is absolutely amazing! ! I have been getting cars here for 10 years and I don’t plan on ever switching. ! I have been getting cars here for 10 years and I don’t plan on ever switching. More

by casajoni Verified Customer Verified Customer

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I am very pleased and happy will all the service received at Universal Hyundai, Orlando Florida. Service is a little busy during maintenance appointments and needs different methods to achieve clients needs. at Universal Hyundai, Orlando Florida. Service is a little busy during maintenance appointments and needs different methods to achieve clients needs. However, being a a Hyundai client that buys new cars has been a great experience as it was with Carlos Morales who helped me a lot with his professionalism and customer care. More

by Myrta Sanchez Verified Customer Verified Customer

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Great dealership. They have great customer service and friendly employees. I would recommend to others. They have great customer service and friendly employees. I would recommend to others. More

by KBABYBEAR28 Verified Customer Verified Customer

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