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Andres Garces
Andres Garces at Universal Hyundai
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Andres Garces | Page 3

Service Advisor

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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3.8
54 Reviews
3.8

54 Reviews

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54 Reviews of Andres Garces

November 12, 2021

Dealership Rating
Employee Rating

Terrible customer services after sale. Problem with brand new car. Doesn’t deserve five stars. More

by COURTAUSH
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Sanchez

Helpful
Report | Print
Nov 15, 2021

Universal Hyundai responded

We're sorry to hear that you didn't have the best experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Nov 16, 2021

COURTAUSH responded

It’s already too late to do anything. My first time car buying experience was ruin by them.

October 26, 2021

Dealership Rating
Employee Rating

Perfecto excelente servicio siempre atentos en atenderme todos los empleados y su servicio a tiempo More

by IALVAREZ38
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alegre , Lori Bautista, Susanna Canelon

Helpful
Report | Print
Oct 26, 2021

Universal Hyundai responded

Thanks for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

October 24, 2021

Dealership Rating
Employee Rating

Universal Nissan and Hyundai are terrible. Just a new vehicle no support after sales didn’t pay off my car in time sold me a car with bad tires absolutely horrible More

by CHELLE2420
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rhoda Allen, Gilbert Gregory , Just terrible

Helpful
Report | Print
Nov 03, 2021

Universal Hyundai responded

It was a pleasure speaking with you today. I appreciate you bringing this to my attention. If you need absolutely anything else, please don't hesitate to reach out. We truly do care for you and your safety long after the purchase of your vehicle. Have a great day Michelle. -Susanna

October 15, 2021

Dealership Rating
Employee Rating

very professional staff friendly environment staff have knowledge of product respectful and helpful safe and clean facility More

by Marine 321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Carlos DeJesus

Helpful
Report | Print
Oct 17, 2021

Universal Hyundai responded

Thank you for your feedback! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 30, 2021

Dealership Rating
Employee Rating

Best dealer ever, always the best service in florida. Planing to come back as soon as can More

by Karengomez1085
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kristan, Robert Redford, Jacob McNeely, Jose Cepeda, Simo Bassi , Pablo Zapata

Helpful
Report | Print
Sep 30, 2021

Universal Hyundai responded

Karen, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 10, 2021

Dealership Rating
Employee Rating

Alexandra Martinez is the best! She is a very knowledgeable salesperson! She worked hard to help me buy the exact car that I wanted! I highly recommend her! More

by DIAZT1967
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Alexandra Martinez, Simo Bassi, Johnathan Weidner

Helpful
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Aug 11, 2021

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alexandra and the team met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 15, 2021

Dealership Rating
Employee Rating

Alexandra was helpful, upfront and friendly. I had a good experience overall. I traded my old car and receive a fair compensation. Loving my new Santa Fe! More

by YASHIRAMAYTE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Redford, Alexandra Martinez, Simo Bassi

Helpful
Report | Print
Jul 16, 2021

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 30, 2021

Dealership Rating
Employee Rating

It is a great place ! Totally Recommended . great deals and customer service More

by ALE.ALFONSO64
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Raul Martinez

Helpful
Report | Print
Jul 01, 2021

Universal Hyundai responded

Thank you for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 16, 2021

Dealership Rating
Employee Rating

For 5 years I have put my trust in Universal Hyundai as well as my family. They are the best and especially Alexis who has been a fundamental base in always recommending the best to us. More

by Daniel Lopez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Alexis Ramos, Luis Narvaez, Simo Bassi, Carlos Mejia

Helpful
Report | Print
Jun 16, 2021

Universal Hyundai responded

Daniel, Thank you for choosing Universal Hyundai, your feedback and rating mean a lot to us. We're glad Alexis was able to help, and we hope to see you again! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 03, 2021

Dealership Rating
Employee Rating

Our sales guy Bryan was amazing. GREAT SERVICE. I WANT TO THANK BRYAN FOR GOING THE EXTRA MILE HE IS VERY ATTENTIVE AND HELP ME LEAVE WITH THE PERFECT CAR More

by ZAGA1951
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnathan Weidner, Brian Cortes

Helpful
Report | Print
Jun 03, 2021

Universal Hyundai responded

Congratulations on your new purchase! It's great to hear that Brian was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Universal Hyundai! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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