GLADYS GARCIA

One of the abosulte best experience in purchasing a vechicle. Quick, easy and given plenty of options available within budget. vechicle. Quick, easy and given plenty of options available within budget. More

by CHRISTELLOVIN1 Verified Customer Verified Customer

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La verdad no me ayudo en solucionar mi problema con mi windshield se excuso en que no podía hacer nada sin ni siquiera buscar una solución windshield se excuso en que no podía hacer nada sin ni siquiera buscar una solución More

by JRIVERA.RAMIREZ91 Verified Customer Verified Customer

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I went into Toyota of Lancaster on January 31, 2024, and purchased a 2024 Rav4. It is a beautiful car. My issue is with the management departments. I had a couple of options added onto my car by accident th purchased a 2024 Rav4. It is a beautiful car. My issue is with the management departments. I had a couple of options added onto my car by accident that I decided that I did not want after all so I contacted my finance Manager, Ian Rybkin, and he refused to answer my emails or return my phone calls. I called several days and wrote him many emails, but he would not get back to me. I received a thank you letter from TOL with two business cards included. The first card I received was from Gladys Garcia, who is the TOL Customer Service Manager, so I contacted her to try and get my issues handled. She just pushed me off to someone else named Maricela. Maricela did handle one of my issues but stated that Ian would be into work at 1pm. that day and would contact me about my second issue. Ian never contacted me again. I decided that since I couldn't get anybody else to help me, I would contact the man on the second business card included in my letter, who is Geoff Yeager, whose title is GM/Partner. I wrote an extensive email to Geoff Yeager explaining everything that had happened and everyone I had dealt with and their refusal to help or contact me in any way. The GM/Partner of TOL has also decided to not contact me after two emails and a phone call to explain what has happened and how something so easy to fix has turned into such a disgrace and such a shame to have attached to your business. I have never been treated with such disrespect and just brushed under a rug like I don't matter, especially after spending $35,000. This is not much money to a lot of people but it is a lot of money to me but more than that it is the point of it. As far as Toyota of Lancaster is concerned, I would highly suggest traveling a little bit farther to a better dealership. I wish I had. More

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It’s interesting Toyota of Lancaster hides their reviews. Do not go to this dealership. They will scam you BIG TIME! I am totally traumatized! This is after i nearly died in a Toyota from faulty airbags and Do not go to this dealership. They will scam you BIG TIME! I am totally traumatized! This is after i nearly died in a Toyota from faulty airbags and should have never gone here after that to purchase a used vehicle. I have just discovered federal laws being violated in terms of finance information and forgeries. Bank fraud and at minimum a felony offense for multiple forgeries sent to Toyota Financial Services. Multiple California laws broken and my rights violated as well. Almost a month after payment and purchase they lied and said my financing fell through and I had to pay more money and they would mail me a new contract. Which I have also realized then dissolved all other associated documents and service contracts that I have been paying interest on for 6 years! They also and the finance company admitted on recorded call that false information was reported on my credit report! Limiting my housing options as well as affected anything that my score is related to for 6 years! Not to mention all the inquiries made way after purchase that took a long time to come off my report. They fraudulently cited my DOWN PAYMENT nothing was post dated nor was there installments that were agreed upon for the 2 DOWN PAYMENTS made, they falsely cited both down payments as DEFERRED DOWN PAYMENTS, dealership pockets that. I would have never even had my situation and contracts looked into, if I hadn't been so awfully treated when calling the dealership to understand the ending of my contract and down payments better. Fortunately I have documentation of calls, emails all from even 12/29/2017, all contracts, forms, and payment processing. Don’t suffer the years of abuse this dealership subjects its growing number of victims to. I will be bringing this to various media outlets and my influencer friends who advocate for consumer rights. Toyota has many lawsuits right now for good reason! Not to mention they halve had to settle on cases where it was found that racial profiling contributed to higher apr rates! They also are supporters of certain political parties that help their interests, just so people know where they are putting their hard earned money. This is far from over. Sandy in financing is aggressive and gets very upset with polite questions, if it weren’t for her, I would have never suspected something triggered her out of pocket lack of manners. Very two faced. This review is the short version that doesn’t even go into falsified previous owner information and odometer law violations. Also denying my right to the letter i was allegedly sent notifying me way after the 10 limitation they have my financing fell through after California regulations permit as they claimed, more lies. More

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Sean Preston was very helpful and accommodating. He made everything very easy for me. I highly recommend Toyota of Lancaster for sales and service! He made everything very easy for me. I highly recommend Toyota of Lancaster for sales and service! More

by Mannyzepeda78 Verified Customer Verified Customer

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Service Staff is always helpful and will find out the answer if they do not know it. answer if they do not know it. More

by dinanelson53 Verified Customer Verified Customer

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They will steal your info and run your credit without you permission. Run. Be careful permission. Run. Be careful More

by None of your business Verified Customer Verified Customer

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Very friendly very polite workers very clean place very helpful very reasonable very much liked helpful very reasonable very much liked More

by rmoreno19 Verified Customer Verified Customer

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When I brought my car in, I told the technician that the transmission was going out. I told him that the car goes forward but it won't go in reverse. I was then charged $210 for a diagnostic which told him transmission was going out. I told him that the car goes forward but it won't go in reverse. I was then charged $210 for a diagnostic which told him exactly what I told him!! What a ripoff! That's never happened to me before and all the years that I've been with Toyota. More

by queenfolife Verified Customer Verified Customer

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Our car was initially misdiagnosed and we had to bring the truck back immediately when it again wouldn’t start at our first stop upon leaving Toyota. In the subsequent weeks that the truck had to remain the truck back immediately when it again wouldn’t start at our first stop upon leaving Toyota. In the subsequent weeks that the truck had to remain in the service department, everyone was diligent in their efforts to trace down, diagnose and fix the problem. We have just returned from our vacation and have had no further issues with our truck not starting. Thank you for continuing to search for the problem, finding it, and fixing it for us. I do not remember the name of the service manager working on our truck but he was exceptional in explaining what he was doing and searching for. All of your efforts and your wonderful attitudes throughout are Greatly appreciated!!! More

by mamdlf Verified Customer Verified Customer

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