Andrew Gonzalez | Page 3

Tiene muy buen servicio yo lo recomiendo la Toyota es la mejor que siga así mejor que siga así More

by aracelyceren7 Verified Customer Verified Customer

Report | Print

One of the abosulte best experience in purchasing a vechicle. Quick, easy and given plenty of options available within budget. vechicle. Quick, easy and given plenty of options available within budget. More

by CHRISTELLOVIN1 Verified Customer Verified Customer

Report | Print

Toyota Lancaster employees are very accommodating. They treat all customers/Client important. They explain important matters in complete details. They treat all customers/Client important. They explain important matters in complete details. More

by pasubillomarkanthony Verified Customer Verified Customer

Report | Print

Andrew went above and beyond to satisfy our needs! Don't hesitate and ask for him. He is giving you a good deal. Don't hesitate and ask for him. He is giving you a good deal. More

Report | Print

Andrew Gonzalez was informative and very helpful when we purchased our vehicle. However, when we reached out to him, via text, a week later regarding a scratch and the status of our FOB key, he texted us ba purchased our vehicle. However, when we reached out to him, via text, a week later regarding a scratch and the status of our FOB key, he texted us back the following day. He said that he sent our message to the paint specialist, who will be in the following day. To date, we haven't heard from Andrew, or the paint specialist, or the status of our FOB key. My husband then reached out to Customer Service and was referred to Melissa. He spoke with Melissa on 1/29 regarding the scratch and she said she will call him back. To date, we haven't heard from her either. We are really happy with our new vehicle and our experience in purchasing the vehicle was great. However, we are very disappointed with the treatment we are receiving from the people we have communicated with. We were really hoping to keep the "good feelings" towards Andrew and Toyota of Lancaster after our purchase, but we feel as though once our check was cashed, customer service is no longer a priority. We hope this is not the case and your company will honor your customers with priority so we can, once again, feel good about choosing your company, over other dealerships, for purchasing our vehicle. Thank you. More

by hulagirl777 Verified Customer Verified Customer

Report | Print

Omar was extremely helpful and straight to the point. He was very knowledgeable about the vehicles we were looking at, and answered all of our questions to the best of his ability. Would recommend asking He was very knowledgeable about the vehicles we were looking at, and answered all of our questions to the best of his ability. Would recommend asking for him when looking for a new or pre owned vehicle. More

Report | Print

The service department gave poor customer service and did not try to apologize for the inconvenience nor compensate me . not try to apologize for the inconvenience nor compensate me . More

by CNO Verified Customer Verified Customer

Report | Print

Every one are friendly and take care about my concerns. The customer service was great The customer service was great More

by ANAYANCI2000 Verified Customer Verified Customer

Report | Print

I had the pleasure of working with Andrew to get a new car. I came in not in the best mood after dealing with another uncooperative dealership in Santa Clarita. My attitude quickly changed once I realized car. I came in not in the best mood after dealing with another uncooperative dealership in Santa Clarita. My attitude quickly changed once I realized Andrew was a genuine person and all he wanted was to help me out. He was patient, understood what I needed, and did his best to get me in a new car. 10/10 would recommend him to anyone! More

Report | Print

Andrew at Lancaster Toyota was of great help today. Made the process of our new purchase fast, and provided us with the best deals he can get. Thanks Andrew! Made the process of our new purchase fast, and provided us with the best deals he can get. Thanks Andrew! More

Report | Print