Andrew Shaw | Page 7

Great communication and service! I highly recommend this dealer and their service department thank you I highly recommend this dealer and their service department thank you More

by TZUCK Verified Customer Verified Customer

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Service was performed quickly. Appreciated the complimentary wash. Very little wait time. Done when promised Appreciated the complimentary wash. Very little wait time. Done when promised More

by Kathib8870 Verified Customer Verified Customer

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Brittany was so helpful and professional. The best experience I can’t but thank her The best experience I can’t but thank her More

by Kissamd Verified Customer Verified Customer

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While we did have a bit of a parts delivery/communication snag, Andrew (and Cody) took ownership and, in my opinion, did their very best to rectify the situation as expeditiously as possible. Frankly, owners snag, Andrew (and Cody) took ownership and, in my opinion, did their very best to rectify the situation as expeditiously as possible. Frankly, ownership and solutions are huge to me, so still a five star rating for me. More

by kimmulholland Verified Customer Verified Customer

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I stopped in without an appointment because of an unexpected flat tire. They were able to replace it and get me back on the road almost immediately. unexpected flat tire. They were able to replace it and get me back on the road almost immediately. More

by GARY161 Verified Customer Verified Customer

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BMW Westlake overall has impeccable service. It started the minute I pulled in and was greeted at the door until the moment I left the cashiers window. Andrew specifically has been wonderful to It started the minute I pulled in and was greeted at the door until the moment I left the cashiers window. Andrew specifically has been wonderful to work with on what has been a challenging ordeal for me, frankly due to very bad guidance from a local mechanic. I am grateful for Andrew's patience and trusted (which he earned) guidance through this process and would highly recommend Andrew personally and Westlake BMW Service in its entirety to friends and family who continue to choose to buy and drive BMW. Thank you so much, Kim Mulholland More

by kimmulholland Verified Customer Verified Customer

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Great customer service! I would recommend this dealership for service to my friends and family! I would recommend this dealership for service to my friends and family! More

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I have always had great service. I appreciate when my sales person stops to say hello. Service is efficient and convenient. I appreciate when my sales person stops to say hello. Service is efficient and convenient. More

by Laura L. Verified Customer Verified Customer

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Service specialists were very friendly and helpful. I did not have to wait long. The first maintenance I had performed, I received a video text from the tech and also a complete breakdown of the stat I did not have to wait long. The first maintenance I had performed, I received a video text from the tech and also a complete breakdown of the status of the components of my vehicle (tire tread life, brake pad life etc.). This visit I did not receive either. More

by XTANT2469 Verified Customer Verified Customer

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Service Department did a professional job communicating and providing services to repair my X1. Brittaney did a great job answering questions and explaining the issues and repairs that needed to be addres and providing services to repair my X1. Brittaney did a great job answering questions and explaining the issues and repairs that needed to be addressed. The different individuals in the service department I communicated with were very helpful as well. Thank you BMW WESTLAKE SERVICE DEPT More

by CRAIGDSIMMONS Verified Customer Verified Customer

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