Andy Zollinger | Page 2

This dealership experience was beyond terrible! Andy, the so-called "Service Manager," proved to be the most deceitful person I've ever encountered. After dropping off my car on Tuesday, it wasn't Andy, the so-called "Service Manager," proved to be the most deceitful person I've ever encountered. After dropping off my car on Tuesday, it wasn't returned to me until eight days later, with no updates whatsoever during that time. Whenever I tried to contact them for information, I was either put on hold indefinitely or Andy disconnected the call. Despite his claims that the technicians were diligently working on my car, I found it parked in the same spot every time I checked. When I finally got my car back, Andy had the audacity to quote me $13,000 for repairs, suggesting I should just buy a new car instead. He even questioned why I wouldn't let my insurance cover the cost, knowing it would raise my premiums. Then, when I asked about trading in my car, they offered a mere $15,000, despite its actual value being $27,000 according to Kelley Blue Book and other sources. This experience left me feeling disrespected and utterly disgusted. I will never do business with them again, and I sincerely hope Andy faces the consequences for his actions. This incident not only cost me financially but also caused me to miss eight days of work, as this is my primary work vehicle. Thank you for showing me exactly why I will never return to your dealership. More

by VARUNSOBTI Verified Customer Verified Customer

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The service was excellent. The manager was personable. Mr Z was the best. I will definitely refer my friends and family to your establishment. The manager was personable. Mr Z was the best. I will definitely refer my friends and family to your establishment. More

by SDCASSIMY Verified Customer Verified Customer

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The team at advantage toyota valley stream always take care of every need on service days. Thank you. care of every need on service days. Thank you. More

by hetienne.he Verified Customer Verified Customer

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Basil was incredibly helpful, knowledgeable, and an excellent communicator. The entire experience was easy and enjoyable. I would highly recommend this location excellent communicator. The entire experience was easy and enjoyable. I would highly recommend this location More

by Rmadia94 Verified Customer Verified Customer

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Courteous professional service quick system of in fix and out! Only wish they had cream or half and half for the coffee🙃 out! Only wish they had cream or half and half for the coffee🙃 More

by EMTPMORENO Verified Customer Verified Customer

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Basil was very patient with us in making a final decision to purchase a new auto. He showed us the models and explained a lot when comparing them. I have sought him as my rep for several autos now and will to purchase a new auto. He showed us the models and explained a lot when comparing them. I have sought him as my rep for several autos now and will continue to do so. Andy is outstanding in Service, always keeps me informed and knows his craft well. Everyone is always so nice at this location. My only comment is that I now have both a 2021 Highlander Hybrid and a 2024 Highlander Hybrid Platinum and the 2021 model is so much easier to use the multimedia console than the 2024. The integrated video camera is also difficult to use and a few days later are unsure as to how. I went online and found a manual for the video camera, which was large, and it is not very clear. I really much prefer the console on the 2021 since it is 100% much more user friendly than the 2024. More

by Jack47k Verified Customer Verified Customer

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Travis was very helpful! I had great service from everyone! I will definitely be back! I had great service from everyone! I will definitely be back! More

by Jessymaude Verified Customer Verified Customer

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Advised me to change my cylinder for engine check lights on, replaced the cylinder 5, went to pick up the car still engine light was on. Toke back the car the car telling me I need to replace the whole engi on, replaced the cylinder 5, went to pick up the car still engine light was on. Toke back the car the car telling me I need to replace the whole engine. More

by shoyel1516 Verified Customer Verified Customer

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My car was there for three days and all they were able to do was change the battery. Granted it’s a adapted mini van but the battery change could have taken place In the drive way. I was upset at the initia do was change the battery. Granted it’s a adapted mini van but the battery change could have taken place In the drive way. I was upset at the initial handling especially since the car broke down two times before it was towed. It’s a 2023. More

by clzd Verified Customer Verified Customer

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I brought my car in for routine servicing and a brake job. Andy Zollinger, my Service Advisor handled my appointment well. Andy is honest and doesn’t try to sell you unnecessary repairs. He keeps you app job. Andy Zollinger, my Service Advisor handled my appointment well. Andy is honest and doesn’t try to sell you unnecessary repairs. He keeps you apprised of future issues that might crop up on your future visits and while you are at the Dealership he lets you know how long the repairs will take and the price. Andy is the main reason that I continue to purchase my cars from this Dealership (now on my 4th car from Advantage) and have my cars serviced there, even though there are other Toyota Dealerships closer to my home and business. More

by Too Busy Verified Customer Verified Customer

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