Angel Licea | Page 18

Awesome experience Excellent job by Steve, Angel and Mark. They made the entire process smooth. They worked together as a team and allowed to purchase a great vehicle. W Excellent job by Steve, Angel and Mark. They made the entire process smooth. They worked together as a team and allowed to purchase a great vehicle. We have not had a car since last year and this was an awesome Christmas present. More

by STEPHEN GOMILLA Verified Customer Verified Customer

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AWFUL EXPERIENCE EVER BY A CAR DEALERSHIP This email is to inform you of the service my husband, Luke, and I have received from your dealership and I hope you can make it right. This is my 4th This email is to inform you of the service my husband, Luke, and I have received from your dealership and I hope you can make it right. This is my 4th attempt to contact you today. My husband found a 2019 Jeep Wrangler Sport S (VIN # 1C4HJXDG9KW641549) for sale on your website. He called on Saturday and asked Angel Licea (as we live out of state) if it was still available and he said yes. My husband was serious about making a deal on this car, so they negotiated a price and came to a deal. My husband was told in order to hold the car he needed to put $1,000 deposit down so that Angel could make sure the car would not be sold. We faxed $1,000 to your dealership as soon as we received the deposit form from Angel on Saturday afternoon. Angel replied with a thumbs up saying he had received the deposit and he would process it and follow up with the next step on Saturday at 5:13 pm. Luke had to reach out to him Monday for the next step and that is when Angel told us the next step would be to verify funds before he could schedule the delivery of the Jeep. The next step before he could transport the car would be for us to get with our loan company USAA send a draft funding form showing we were good for the negotiated price. As you can see in the email traffic, my husband reached out to him Monday to see if there were any updates. I worked Monday morning with USAA to get the draft funding form submitted. I contacted Angel again on Monday morning to make sure the price included tax, title and license as USAA said once approved, I would not be able to back out or change the form. Angel said that is correct and gave me your dealership’s address and phone number to use for the draft funding form. Then we signed the loan documentation and emailed and faxed it as instructed. I asked Angel to let me know he received the form. This morning at 7:33 am Angel responded that he had received the draft funding form. I asked what the next step was, to which he responded wanting to know when a good time was for the finance manager to call my husband. A little before noon, Kwaundrick, called us and told us the car has been sold! If it sold, why wasn’t Angel aware of the pending sale? As a result we wasted our time on Saturday negotiating a deal, faxing legal documentation to reserve the vehicle and starting the loan process. Despite the news of the Jeep, this car is still available on your website. I will not be writing a good review and will be going to the Better Business Bureau regarding this matter. The way your dealership has handled this sale is unacceptable and unethical. I will not be recommending any of my Atlanta friends or family to use your dealership or services. I was so excited when my husband showed me the Jeep. My husband and I spent several hours of our workday Monday to get the loan processed and submitted to Angel in a timely manner! We are disappointed in the lack of communication and professionalism Rick Hendrick’s dealership regarding this matter. It is an unacceptable way to do business. I will be forced to take legal action if our deposit or draft funding form is deposited. More

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Great costumer service Ángel licea was very helpful, great costumer service he explain everything we need to know about our purchase!! I’ll definitely recommend him to our Ángel licea was very helpful, great costumer service he explain everything we need to know about our purchase!! I’ll definitely recommend him to our friends More

by LEUNGELIZABETH1230 Verified Customer Verified Customer

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My new Jeep Renegade 😍 Fast Friendly services. Will make your dreams come true. They work with me until I got into my Jeep. This is the place for all your car care need rath Fast Friendly services. Will make your dreams come true. They work with me until I got into my Jeep. This is the place for all your car care need rather it be used or new More

by fredericabyrd1 Verified Customer Verified Customer

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Car buying should always be like this!! Straightforward!! A+ Sales person was a pleasure to work with.. great service manager!! I appreciated the straightforward approach and no B.S. They worked really hard to Sales person was a pleasure to work with.. great service manager!! I appreciated the straightforward approach and no B.S. They worked really hard to take care of me.. It was a busy afternoon so we were there until 1130pm.. that 2hrs after they close and they showed me tremendous professionalism..A+ More

by englebert15 Verified Customer Verified Customer

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Great Service!! We have been to this dealership several times and undecided. Angel and Rich were outstanding and helped get what we wanted!!! Thank you so much for yo We have been to this dealership several times and undecided. Angel and Rich were outstanding and helped get what we wanted!!! Thank you so much for your exceptional service!! More

by Nina Verified Customer Verified Customer

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Angel Licea was wonderful to work with I had visited other dealerships looking for just the right car and I found it here at Hendricks. If you go there I reccomend Angel as your sales guy. I had visited other dealerships looking for just the right car and I found it here at Hendricks. If you go there I reccomend Angel as your sales guy. More

by di4bama Verified Customer Verified Customer

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392 Scatpack Awesome dealership!!!! They turned my situation around and I left a happy man. 5 STARS ALL AROUND!!! Highly recommend them to anyone in the market fo Awesome dealership!!!! They turned my situation around and I left a happy man. 5 STARS ALL AROUND!!! Highly recommend them to anyone in the market for a new vehicle. More

by HASANYATES Verified Customer Verified Customer

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Great job with buying Jeep Had a great experience with Angel and the staff at this location buying my first Jeep. Everyone was informative and helpful and it was made very easy. Had a great experience with Angel and the staff at this location buying my first Jeep. Everyone was informative and helpful and it was made very easy. More

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Service went smooth and quick. Friendly service all the time. I would recommend Hendrick Dodge Jeep to friends and family. Thanks for the customer service yo went smooth and quick. Friendly service all the time. I would recommend Hendrick Dodge Jeep to friends and family. Thanks for the customer service you definitely got All other competition beat by a long mile More

by Mike Verified Customer Verified Customer

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