Aniekan Edem | Page 2

I was actually very disappointed with my experience. I made the deal by phone and was thrilled with the customer service. The salesman was going off shift and set me up with another salesman to work wit I made the deal by phone and was thrilled with the customer service. The salesman was going off shift and set me up with another salesman to work with in person. I expected a smooth process once I arrived. Even though there was no negotiating to do, the process was long and drawn out once I arrived on site. At the last minute, right before I went to finance, they took $1,000 off my trade-in. Hmmm.... I was promised a detail and full tank before I left, but came out of finance and neither had been done. I was told I could bring the vehicle back, but I live 3 hours away. I have still not received my inspection sticker and it has been a month since my purchase. I've bought luxury cars for years and expect better customer service from a Lexus Dealership. More

by tammy.garza Verified Customer Verified Customer

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Northside Lexus is tops in customer care/service. Staff across all areas are professional, courteous, and friendly. They all go above and beyond to meet the needs of customers. Northside has a nic Staff across all areas are professional, courteous, and friendly. They all go above and beyond to meet the needs of customers. Northside has a nice selection of vehicles from which to choose. More

by SNBALLARD Verified Customer Verified Customer

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Had to rely on GM to straighten the mess Javier created. Javier accused us of things we didn’t do and tried to charge me over $5,000 on a buy back that shouldn’t have happened in the first place. If I decid Javier accused us of things we didn’t do and tried to charge me over $5,000 on a buy back that shouldn’t have happened in the first place. If I decide to trade my vehicle in for another newer model, I won’t come to this Lexus location. Javier is a crook! He even told me to take my SUV somewhere else for maintenance, oil changes, etc. Still owes me a tank of gas per Sales Manager. More

by RD.SAMS Verified Customer Verified Customer

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Donnie Went to work for me fast without a lot of back and forth. Now i do think that the prepping of your used premium cars needs to be upgraded. forth. Now i do think that the prepping of your used premium cars needs to be upgraded. More

by tinotnez1065 Verified Customer Verified Customer

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I had an excellent car buying experience at Northside Lexus! Steve Guzman is very professional and thorough in explaining everything about my new car. I appreciate the service that I have received and hi Lexus! Steve Guzman is very professional and thorough in explaining everything about my new car. I appreciate the service that I have received and highly recommend Northside Lexus! More

by kathrynbarnett12 Verified Customer Verified Customer

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Ashley is very friendly, calm and courteous. She handles the sale very professionally, always return the call prmptly. She handles the sale very professionally, always return the call prmptly. More

by hoe.chuah Verified Customer Verified Customer

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Excellent service. The staff is very caring. I appreciate how kind and friendly everyone is at the Woodlands dealership. Love all whom I have worked with. Very professi The staff is very caring. I appreciate how kind and friendly everyone is at the Woodlands dealership. Love all whom I have worked with. Very professional and knowledgeable. More

by manowlin Verified Customer Verified Customer

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Professionalism and a caring attitude were displayed by the staff. Phenomenal services provided yielded a long- lasting Trust. Thank You to Mr. Larry & Mr. Eden. the staff. Phenomenal services provided yielded a long- lasting Trust. Thank You to Mr. Larry & Mr. Eden. More

by wilburnc Verified Customer Verified Customer

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Mike is simply the best. We appreciate him very much. I will use him all the time. A pro all way through. We appreciate him very much. I will use him all the time. A pro all way through. More

by ricksberlin Verified Customer Verified Customer

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I don't know why I have had so many problems buying my new car from Northside Lexus, since so many other people have had good experiences, but here is a brief summary of my still-on-going problems with No new car from Northside Lexus, since so many other people have had good experiences, but here is a brief summary of my still-on-going problems with Northside Lexus. NL dented the first car I had a deposit on a few hours before I was scheduled to sign documents. They repaired the dent at their body shop (which took close to a week) and wanted to go forward with my purchase of the car--why do they think it is acceptable to sell a damaged car as a new car (they didn't offer a discount, and I didn't ask for one). When the replacement car arrived, the purchase went smoothly ..... UNTIL they realized days later that several of the documents had mistakes and they insisted I had to re-sign those documents, and yet also repeatedly resisted giving me appropriate guarantees that the prior contract documents would be voided. After numerous emails, phone calls, text messages and 2 meetings--and my complete cooperation--the re-signing was completed. Then, several days after the re-signing, I was notified of yet another error, and another round of re-signing, and so on, and so on.... The latest problem--according to Northside Lexus, the interest rates went up since the date that I purchased the car, but Lexus told me that they are willing to do me the FAVOR of reducing the car's purchase price to offset the increased interest rate -- how is this a "favor" if Northside cause the problem in the first place?? I'm ready for them take the car back because instead of a happy new car buying experience, I'm upset every time I look at the car, and every time I get yet another email, phone call, or text message from Northside Lexus about the latest re-signing request. So, in summary, I think that Northside Lexus is probably a great dealership . . . . unless they make a mistake, and then your screwed. More

by Ana Verified Customer Verified Customer

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