Ann Maria Trapani | Page 18

Service is the best Service department is the best. When you walk in you feel like family. Pam is the nicest person you will ever meet. Always highly satisfied. Service department is the best. When you walk in you feel like family. Pam is the nicest person you will ever meet. Always highly satisfied. More

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A Complete Experience When you experience great service, you should share the experience with as many as you can. After my Honda died, we decided we needed something bigge When you experience great service, you should share the experience with as many as you can. After my Honda died, we decided we needed something bigger and classier, so we began searching for a QX60. After many attempts, we found what we thought was the perfect one at a "non-Infiniti" dealership, but we found out that buying a car is not just about the car, it's also about the service after you buy the car that makes all the difference. The vehicle the other dealership was selling had a Circle Infiniti logo on the back and although the distance was far, we decided to give it a shot. Normally, I don't call car dealerships, but i'm sure glad I did. Ray Andrews answered my call and wasn't pushy at all; he gathered the details I gave him and called me back with options. His attention to detail is why we drove 1 hour to Circle Infiniti. Ray blew our minds when he demonstrated nearly every feature the QX60 has to offer in very short period of time. Because of his ability to show how the features would benefit us in our daily use, we opted for all the cool stuff and are happy we made an educated decision to buy from them. They got me the interest rate no one else could and it all went through Infiniti and last but certainly not least, Ann in service accommodated us and made us feel more confident about our purchase. She was thorough, knowledgeable and quick. Even though we bought a certified used Infiniti, the experience and quality of everything feels "BRAND NEW". If you're tired of the run around and ready for a great experience, make the trip to Circle Infiniti. You will change the way you look at car salesmen, service and the whole car buying process. Thank you Ray Andrews, the fantastic finance guys, Ann Trapani, Steve Thieme, Jenn and Cathy. More

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Amazing customer service I had to comment on how amazing the service department is. Their customer service skills are the best. Everyone that I dealt with I felt like they rea I had to comment on how amazing the service department is. Their customer service skills are the best. Everyone that I dealt with I felt like they really took their time listening to the issues I was having with my car as well as explaining why it was happening and what was needed to fix it. I can't say enough how much of a pleasure it was working with them. More

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Outstanding People & Service You just cannot find better people who are caring of their clients, and professional in their work....an outstanding dealership, a superior product in You just cannot find better people who are caring of their clients, and professional in their work....an outstanding dealership, a superior product in Infiniti, and the BEST service department ever ! More

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This is what customer service should be like!!!!! Had to get warranty service done on a JX35 that I purchased used from another non infiniti dealer. Made a appointment on line and showed up for sched Had to get warranty service done on a JX35 that I purchased used from another non infiniti dealer. Made a appointment on line and showed up for scheduled service. Ms. Trapani was incredible! Told her all the things that were wrong and software updates it required. She took down info and gave me a courtesy car. She called 2 hours later and kept me informed about the service that was being done, said it would be ready late afternoon. Called in the afternoon and she said they were running late and would be ready the next day. No problem I had courtesy car. She called noon that next day and said it was done, we close at 4 pm. I went to dealer and Ms. Trapani discussed what was done and they had taken care of things I wasn't aware of. Car was washed and cleaned. I have NEVER experienced this level of customer service from a dealership in my life! Everything was taken care of in a professional manner . The General manager for this service department should be proud of his employees, because they show it. More

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Excellent Top notch team. Always on top of everything. Great staff who Always keep you up to date on any services need to be done. Have recommended many people Top notch team. Always on top of everything. Great staff who Always keep you up to date on any services need to be done. Have recommended many people there over other dealerships and all 100% satisfaction. More

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Service Advisor Excellence I had recently purchased a pre-owned G35x from a private party and wanted to learn about the vehicle history, particularly any recall work and any imp I had recently purchased a pre-owned G35x from a private party and wanted to learn about the vehicle history, particularly any recall work and any impending scheduled maintenance that may not have been performed. Ann Maria Trapani took the time to answer the many questions I put to her. Receiving great customer service is one of my primary requirements when making the decision as to whom I will give my business. My interaction with Ann Maria has provided me with the confidence that Circle Infiniti meets that criteria. More

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Excellent Service I love circle Infiniti because of the excellent service from everyone that works here. I was extremely happy to see Ann Trapani is back. She serviced I love circle Infiniti because of the excellent service from everyone that works here. I was extremely happy to see Ann Trapani is back. She serviced my car on this most recent visit and is always a pleasure to deal with. Ann is always professional, friendly and thorough. More

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Always Excellent Service I am on my second Infiniti. Both were purchased new. My first Infiniti a 2006 G35 6 speed manual purchased in December 2005 and my current 2012 G37S 6 I am on my second Infiniti. Both were purchased new. My first Infiniti a 2006 G35 6 speed manual purchased in December 2005 and my current 2012 G37S 6 speed sedan purchased in August 2012 have always received excellent service at Circle Infiniti. The service department is the best I've ever encountered. Todd Rovinsky, Ann Maria Trapani , and the service manager Frank Gandolfo are all outstanding employees. More

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Service Department All the members of the service department are wonderful, but Pam always goes above and beyond for me. Professional yet down to earth. Always calls me All the members of the service department are wonderful, but Pam always goes above and beyond for me. Professional yet down to earth. Always calls me to keep me abreast of what's going on with my service. No surprises upon pick up and my courtesy car is always clean and ready to go. Keep up the good work! More

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