Annerys Rosario

We originally came to see a certified pre owned vehicle. As we were driving from 2.5 hours away with a baby, we spoke with Annie (sales) ahead of time and told her what we wanted and didn’t want to play any As we were driving from 2.5 hours away with a baby, we spoke with Annie (sales) ahead of time and told her what we wanted and didn’t want to play any games. She was not able to give us an out the door price over the phone because “they usually don’t do that” but she told us she would speak with finance and get us a ballpark number before we got there. She had 2.5 hours to call us back, but instead, she called us 15 minutes before we got there to let us know she was going to get lunch and she would be back in 30 minutes. Never mentioned anything about a price. When we got there, they took our licenses to run our credit and we waited about 30 minutes before she came out and said “there’s been a little snag with the car you came to see”. Apparently, they went to put the car in the service bay for another inspection (car is a 2026 demo with only 7k miles and has always been on their lot) and during the inspection, a bad sensor was found on one of the passenger doors that they would need to fix but the part would get there over the weekend. Annie was unsure if we would be able to test drive it, but offered for us to drive a brand new car same model and color. After we test drove the brand new car, we drove around to the used car lot and found the car with a flat tire, inside door panel completely removed and lying inside the vehicle, and outer door panel removed as well. Not only would we not be able to purchase the vehicle that day (which we drove 2.5 hours for) but we couldn’t even test drive it! To try and make things right, she brought us inside to “see what they could work out” with a new vehicle. CLASSIC BAIT AND SWITCH!! We were able to purchase a brand new vehicle for the right price and they ended up paying my trade in off, but that’s not all! When we finally went to leave 5 hours later, the battery was dead. And instead of offering to change the battery, a gentleman (not sure if his name) said he would just jump it and it would charge as we drove home! I He said he couldn’t get us a new battery because the parts department was closed. Meanwhile, there’s a lot with hundreds of brand new vehicles that they could’ve taken one from. Fortunately, Annie was able to contact someone from the parts department who came back and replaced the battery. But wait, it’s gets better! Once we were finally able to leave and we started to drive off, I tried to wash the windshield but no fluid came out. My husband looked under the hood and there was no fluid! So we stopped in the gas station across the street and bought washer fluid. Again, no fluid came out. My husband stepped out and saw the fluid spraying out from the wheel well! Being it was now 8pm and we still had a 2.5 hour drive back, and the dealership was already closed, we decided we would get it looked at at a local dealership once we got home. I attempted to call Annie the next day, but never received a call back. On Monday, i brought the vehicle to my local Kia dealership for service and after inspection was told that a rodent (most likely a squirrel) had chewed through the washer fluid line in 3 places!!! And of course, it wasn’t covered by warranty and would cost $616 to repair!! I explained that this had to have happened on the dealership lot and there was no way I would pay for it to be fixed. The service advisor attempted to contact Kia of port charlotte for HOURS on that Monday and was constantly placed on hold. I finally left and would come back when the issue was resolved. The following day, I decided to try and call as well. After being on hold for 20 minutes, I hung up and called back and spoke with Joey (sales manager). After getting upset with him, he hung up on me! He later called me back and told me the only way to have this resolved is if I drove it back there to get it fixed. Somehow, my local dealership was able to get port charlotte to pay for the repair. First and last Kia purchase! More

by soltara427 Verified Customer Verified Customer

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I had a great experience. I will definitely recommend Annerys very sweet made me feel very comfortable. Thank you loving my new ride. I will definitely recommend Annerys very sweet made me feel very comfortable. Thank you loving my new ride. More

by marirosado29 Verified Customer Verified Customer

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We were very happy with our salesperson Annie , she went above and beyond in every area, she had great respect for us and did everything possible to meet our needs. I would highly recommend her. I’ve brough above and beyond in every area, she had great respect for us and did everything possible to meet our needs. I would highly recommend her. I’ve brought many new cars in my life time and she rates with the best of the best. If I were KIA I’d make sure that I took care of her. More

by olsonsusan1 Verified Customer Verified Customer

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Everyone was so helpful! They had the car I wanted parked right outside for me to look at. Everything went smooth and easy They had the car I wanted parked right outside for me to look at. Everything went smooth and easy More

by jasmine18hernandez Verified Customer Verified Customer

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I had an outstanding experience from the moment I arrived. The staff greeted me warmly before I even reached the door, immediately creating a welcoming and professional atmosphere. Throughout my visi arrived. The staff greeted me warmly before I even reached the door, immediately creating a welcoming and professional atmosphere. Throughout my visit, they were attentive, courteous, and genuinely committed to ensuring all of my needs were met. What truly stood out was their professionalism and depth of knowledge. Every question I had was handled with care and confidence. On the rare occasion that an answer was not immediately available, the staff took the initiative to follow up promptly and provided accurate, well-informed responses without delay. It is clear that customer service is a top priority here. The level of attention, respect, and dedication demonstrated by the entire team made my experience exceptional. I would highly recommend this business to anyone looking for reliable service and a welcoming environment. Thank you Annerys for your support and encouragement. Thank you KIA of Port Charlotte! More

by J.Potter8823 Verified Customer Verified Customer

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The Advice and guidance Annie gave us felt genuine the partnership with Dustin outstanding experience! partnership with Dustin outstanding experience! More

by PEDROTOV85 Verified Customer Verified Customer

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Beautiful showroom and huge inventory! I'm so glad our neighbor recommended this place! Very accessible. I'm so glad our neighbor recommended this place! Very accessible. More

by stbwelch Verified Customer Verified Customer

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Annie and Marshall have very exceptional service here. Kia Port Charlotte. Came in for a newer used car and ended up leaving with a brand new car. Highly recommend this dealership. Kia Port Charlotte. Came in for a newer used car and ended up leaving with a brand new car. Highly recommend this dealership. More

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We absolutely had a great experience when purchasing our 2026 Kia Sorento X-line EX. Everyone we dealt with was professional and personable. They went out of their way to make sure we were completely satis 2026 Kia Sorento X-line EX. Everyone we dealt with was professional and personable. They went out of their way to make sure we were completely satisfied. We highly recommend Annie, Mr. Bukasa, and the manager Joey, who were all exceptional. More

by Crusn C5 Verified Customer Verified Customer

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