Annie Thompson | Page 21

Awesome customer service, great environment Our 2nd car from Dean Team in Ballwin. Solid selection, friendly yet efficient service. Everyone’s very accommodating and not pushy or overbearing. De Our 2nd car from Dean Team in Ballwin. Solid selection, friendly yet efficient service. Everyone’s very accommodating and not pushy or overbearing. Definitely would recommend to anyone looking for a new vehicle! More

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Always a pleasure I have dealt with John Ostlund and the Dean Team for many years now and have always had the highest level of service, responsiveness, and understandin I have dealt with John Ostlund and the Dean Team for many years now and have always had the highest level of service, responsiveness, and understanding. In the last 4 years our family has purchased 4 Subarus from John, and his understanding of our needs and wants, and his willingness to help and guide us is outstanding. Can't say enough good things about him. Exceptional sales person. As far as the dealership, the service is excellent. Eric Harrelson, Annie and Jeff all know their stuff. They are helpful, courteous and friendly. More

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Very favorable new car buying experience - Subaru Outback John O provided a very comfortable new car buying experience. He does not use any high-pressure sales tactics and was fully attentive to our questio John O provided a very comfortable new car buying experience. He does not use any high-pressure sales tactics and was fully attentive to our questions, especially those surrounding the technology and security features on today's Subaru's. He was always willing to communicate via email, text, and phone. Dustin was very kind and made us feel very relaxed as we discussed the extended warranty and maintenance contracts. He explained the coverages and benefits in detail without applying pressure for us to make a hurried decision. Annie was very helpful in reaching out to the Service team with a question we had regarding our three power outlets as they seemed to be non-functional. Ryan (tech) came out to our car and immediately began troubleshooting the issue. After several tests (and a few blown fuses), and with Ryan's help and motivation, we discovered that, while our single-port phone charger worked flawlessly, our dual-port phone charger was causing a problem. (Full disclosure: the dual-port car charger does work well in our 3 other vehicles, ranging from 2000-2003.) Overall, each staff member mentioned above was very professional, kind, knowledgable, helpful, personable, and took the time to answer all of our numerous questions. We are very satisfied customers. More

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Customer Satifaction. I’ve worked w Paul on two deals now and will say he is one of the best. My concerns were his and his knowledge of product as well as family life rela I’ve worked w Paul on two deals now and will say he is one of the best. My concerns were his and his knowledge of product as well as family life relating to car purchases made me very comfortable. I will not buy a car anywhere else. More

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Great customer service Paul, Annie and Eric are AWESOME service consultants who bend over backward to make my experience exceptional each & every time! I would not take my V Paul, Annie and Eric are AWESOME service consultants who bend over backward to make my experience exceptional each & every time! I would not take my VW anywhere else! More

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Reneging on terms of court settlement I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Servic I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Service Manager at Dean Team though, Jeff Price, let me know that they were not in the business of giving away free oil changes and I'm not eligible. Well that wasn't a good start so I asked him to call Subaru to confirm this is part of a SETTLEMENT. He wouldn't, I was trying to scam them. I ended up talking to one of the Dean family. They had to tell Jeff that if the owners wanted to do this and Subaru wanted to do this then Jeff's opinion didn't matter. Well he started the oil test after being dressed down and sheepishly apologized after Subaru confirmed I was right all along. The oil test is drive 1200 miles and come back and they would see how much oil was used. When I came back the oil was low but Jeff quickly told me it wasn't a problem. I would have to lose a quart of oil during this 1200 miles to be eligible for the repair and I had only lost one ounce. How do you know how much I lost was my foolish question thinking this was some kind of scientific test. We looked at the dip stick was the reply. And you can tell how many ounces of oil I lost from the dipstick? Yep, we are specially trained said Jeff. Another call to Subaru, Jeff isn't right. It isn't a quart of oil in 1200 miles it is one third of a quart. I offered to send my video to Subaru of checking the oil myself that day but Subaru indicates it can only be verified by one of the exceptional service managers, no other means of getting the repair other than have someone like Jeff confirm that their is a problem. So my car has dropped two quart of oil in the last 6 thousand miles but I'm screwed because the courts can have judgments but they aren't going to work unless Jeff says so. A complete waste of my time, frustration beyond words. Don't buy your car from them like I did, don't have your car serviced by them like I did and don't trust the class action lawsuit like I did. More

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Great Service I've been to a couple Subaru dealerships in my area and Dean Team is by far the best. I had some routine maintenance scheduled along with a couple add I've been to a couple Subaru dealerships in my area and Dean Team is by far the best. I had some routine maintenance scheduled along with a couple additional issues to be resolved. The scheduling process was extremely simple and the services were quick and professional. There was one remaining issue after the initial service that required an additional part. Subaru provided the part to Dean Team and after working, on different occasions, with Eric, Jeff, and Annie to get updates on the part and scheduling my appointment, they were able to resolve my issue at no additional cost to me within two weeks. More

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Subaru Steering Wheel Our steering wheel in the Outback would not lock in place and we were planning a trip to a graduation in three days. Went to The Dean Team location an Our steering wheel in the Outback would not lock in place and we were planning a trip to a graduation in three days. Went to The Dean Team location and talked with Service Adviser Annie Thompson on Monday. Investigation of my problem indicated we had to have the steering column replaced!. Annie assured me that they could get it completed so we could make our trip. They provided me with a loaner (2018 Forester, Limited with less than 2000 miles on the odometer. Our Outback was ready Thursday at noon. The Dean Team and their people will have all my business from now on. Checking my records, it turns out that I had purchased my first Subaru from them some years ago before we moved to Arizona and then Texas. We are now back in Missouri. And the Invoice stated "replace as one time good will." Fantastic. Thank you Dean Team. More

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excellent I have been going to this dealership for 7 years and my family has been using them for even longer. I am extremely impressed by the kindness and hone I have been going to this dealership for 7 years and my family has been using them for even longer. I am extremely impressed by the kindness and honesty of the employees there especially Tom Gould and Eric Harrelson. They have gone above and beyond to help get my car fixed. Jeff Price was also very helpful in that he kept me up to date on the progress of my car via text and phone calls. I feel very comfortable dealing with anyone at this dealership. Sometimes as a young(ish) female I can feel that I am being taken advantage of, but not here. They will do everything they can for you! More

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Positive and faster service Richard Gutsch, our sales person is very knowledgeable and thoroughly explained the important facts we were interested in knowing before purchasing a Richard Gutsch, our sales person is very knowledgeable and thoroughly explained the important facts we were interested in knowing before purchasing a 2015 Volkswagen Jetta for our teen age daughter to drive. We were torn between the Jetta and the Nissan Altima. After one visit with Richard we knew we wanted the Jetta. We also worked with Annie in Service and Jason in Finance. What a great team and we highly recommend Dean Team Volkswagen!! More

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