Annie Thompson | Page 21

SAS Review of Dean Team VW Wanted to share that I just leased a 2019 Jetta SEL from Ryan Troll at Dean Team VW. It was a easy, straightforward process with no pressure but great Wanted to share that I just leased a 2019 Jetta SEL from Ryan Troll at Dean Team VW. It was a easy, straightforward process with no pressure but great customer attention and focus. They got me exactly the car I wanted and delivered it and went through everything with me very thoroughly. I am grateful and impressed with Ryan and the rest of the Dean Team. First car I got from the after having used their service group for almost 10 years for maintenance and happy with it. Thanks Dean Team! More

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Good experience Chuck was super helpful and made our experience buying a cross trek seamless. We would recommend Chuck to all our family and friends. I would go back Chuck was super helpful and made our experience buying a cross trek seamless. We would recommend Chuck to all our family and friends. I would go back to Dean Team and buy another car. More

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Purchased new golf GTI I have been dealing with the Dean Team Family in Ballwin since 1979! They have always been very good to my wife and me! I have no reason to try anot I have been dealing with the Dean Team Family in Ballwin since 1979! They have always been very good to my wife and me! I have no reason to try another dealer! This is my 4th purchase with Richard Gotsch! To me, Richard is a real asset to the dealership! He is just wonderful to work with, and very knowledgeable! All that I wanted in a salesperson! Also, all the other employees that I deal with, are just great! No problems! More

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Outstanding Service I'm on my fourth Subaru from this dealership even though it's quite a drive from my home to get there (I live in Illinois). Everyone from the sales te I'm on my fourth Subaru from this dealership even though it's quite a drive from my home to get there (I live in Illinois). Everyone from the sales team to the outstanding service department to the dealership owners goes above and beyond in customer service. I have used other Subaru dealers in the past, but was treated "less than" because I am female. I'll drive further...give me the Dean Team! More

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The Best A-Z What can I say, they are the best! Since 2013 I’ve bought 4 New Subarus from The Dean Team and I have a used Baja that is serviced only with them. What can I say, they are the best! Since 2013 I’ve bought 4 New Subarus from The Dean Team and I have a used Baja that is serviced only with them. Not only is the Salesman easy to work with, (you need to check into the guaranteed trade up programs) it’s what goes on after the sale. The service and parts staff are willing to go the extra mile to accommodate your needs. So I have 3 Subarus currently being serviced at the Dean Team no surprises, no disappointments. I travel 47 miles one way to get there, but worth it! It’s the Dean Team’s staff that keeps me coming back! More

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The experience was wonderful! We had a quick and friendly experience. The whole team and dealership were easy to work with and extremely professional! I would highly recommend usi We had a quick and friendly experience. The whole team and dealership were easy to work with and extremely professional! I would highly recommend using all areas of the Dean team! More

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Awesome customer service, great environment Our 2nd car from Dean Team in Ballwin. Solid selection, friendly yet efficient service. Everyone’s very accommodating and not pushy or overbearing. De Our 2nd car from Dean Team in Ballwin. Solid selection, friendly yet efficient service. Everyone’s very accommodating and not pushy or overbearing. Definitely would recommend to anyone looking for a new vehicle! More

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Always a pleasure I have dealt with John Ostlund and the Dean Team for many years now and have always had the highest level of service, responsiveness, and understandin I have dealt with John Ostlund and the Dean Team for many years now and have always had the highest level of service, responsiveness, and understanding. In the last 4 years our family has purchased 4 Subarus from John, and his understanding of our needs and wants, and his willingness to help and guide us is outstanding. Can't say enough good things about him. Exceptional sales person. As far as the dealership, the service is excellent. Eric Harrelson, Annie and Jeff all know their stuff. They are helpful, courteous and friendly. More

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Very favorable new car buying experience - Subaru Outback John O provided a very comfortable new car buying experience. He does not use any high-pressure sales tactics and was fully attentive to our questio John O provided a very comfortable new car buying experience. He does not use any high-pressure sales tactics and was fully attentive to our questions, especially those surrounding the technology and security features on today's Subaru's. He was always willing to communicate via email, text, and phone. Dustin was very kind and made us feel very relaxed as we discussed the extended warranty and maintenance contracts. He explained the coverages and benefits in detail without applying pressure for us to make a hurried decision. Annie was very helpful in reaching out to the Service team with a question we had regarding our three power outlets as they seemed to be non-functional. Ryan (tech) came out to our car and immediately began troubleshooting the issue. After several tests (and a few blown fuses), and with Ryan's help and motivation, we discovered that, while our single-port phone charger worked flawlessly, our dual-port phone charger was causing a problem. (Full disclosure: the dual-port car charger does work well in our 3 other vehicles, ranging from 2000-2003.) Overall, each staff member mentioned above was very professional, kind, knowledgable, helpful, personable, and took the time to answer all of our numerous questions. We are very satisfied customers. More

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Customer Satifaction. I’ve worked w Paul on two deals now and will say he is one of the best. My concerns were his and his knowledge of product as well as family life rela I’ve worked w Paul on two deals now and will say he is one of the best. My concerns were his and his knowledge of product as well as family life relating to car purchases made me very comfortable. I will not buy a car anywhere else. More

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