Anthony "AJ" Boone | Page 2

The shop provided me with quick service, good communication from the staff. Very helpful and knowledgeable communication from the staff. Very helpful and knowledgeable More

by kdetailed Verified Customer Verified Customer

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Very friendly and willing to help with questions that I had regarding the service they were going to be doing.i love that they offer customers a courtesy ride had regarding the service they were going to be doing.i love that they offer customers a courtesy ride More

by KEP2291956 Verified Customer Verified Customer

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A simple one day service appointment led to 8 days to complete an inspection. First issue: not enough techs to complete the service on Day 1. After several attempts of trying to renew my vehicle, I had complete an inspection. First issue: not enough techs to complete the service on Day 1. After several attempts of trying to renew my vehicle, I had to bring to their attention that the DMV did not receive the information. They should have caught that, not me. Returned the car, a week later, second issue: their machines were not working. Three days later, all was completed. AJ was great, he kept me updated and he made everything right after a very stressful situation. Thank you for keeping me calm. Great customer service. More

by ALIYACONSTANT Verified Customer Verified Customer

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Everyone was kind and thoughtful. Dealership is clean. Plenty of coffee and snacks. Didn’t have to wait long for service to be complete. Dealership is clean. Plenty of coffee and snacks. Didn’t have to wait long for service to be complete. More

by markyg514 Verified Customer Verified Customer

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Your staff is, as always, kind, courteous, and professional. The shuttle service always helps when planning the service and I have always had a very pleasant experience at Kia, for which I’m grate professional. The shuttle service always helps when planning the service and I have always had a very pleasant experience at Kia, for which I’m grateful. More

by ARUS.ARAMYAN Verified Customer Verified Customer

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Great communication all around. Vehicle was in and out of service the same day. The service dept is top notch. Vehicle was in and out of service the same day. The service dept is top notch. More

by ANDREW.RIHN Verified Customer Verified Customer

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They were very difficult to communicate with they wouldn’t tell me how much an oil change cost when I was on the phone with them and just kept saying don’t worry we’ll take care of you, which is not wouldn’t tell me how much an oil change cost when I was on the phone with them and just kept saying don’t worry we’ll take care of you, which is not an answer and not a number and not helpful. they’re generally overpriced and very slow and difficult to communicate with the only reason I went is because they emailed me a discount in the email for an oil change tire rotation for 5995 extra for synthetic and they wouldn’t tell me how much extra I had to call back and pretend I was someone else and asked them their price for a synthetic oil change to find out that it’s $20 more and that’s just ridiculous that I should’ve had to do that. They also wanted to charge me $40 to have the wheels balanced even though they didn’t need it and it’s a brand new car. They also used to include the tire rotation for free with your oil change if you bought the car there and I traded my car in after only a year and all of a sudden they said they don’t do that anymore so I was gonna stop going there, but they sent me a coupon for an oil change entire rotation for $59.95 synthetic extra so that’s the only reason that I came and gave them another chance More

by healyrself Verified Customer Verified Customer

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Great service every time- will be back for future car care. Always a pleasure! Thanks! care. Always a pleasure! Thanks! More

by polcol27 Verified Customer Verified Customer

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The check in process was easy. The waiting area was nice and had drinks and snacks. The waiting area was nice and had drinks and snacks. More

by green_681 Verified Customer Verified Customer

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Needed routine service, oil change, brake replacement. AJ Boone always keeps me informed of service recommendations and work progress. Keep up the good work! AJ Boone always keeps me informed of service recommendations and work progress. Keep up the good work! More

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