Anthony Aldrete | Page 4

Overall very satisfied. We have been customers at Toyota for about 20 yrs.We have always been treated with respect and with good courtesy. We have two very minor complaint We have been customers at Toyota for about 20 yrs.We have always been treated with respect and with good courtesy. We have two very minor complaints:At one time a dollar was taken from the car console.We did not mention it due to the unimportance.On our last service on22April2020,we discovered that a styluss was missing.I hope I spelled the item correct.It is a pen/pencil like item to change the radio selections without having to leave fingerprints.We do not recall the cost of the item.The dollar and cost of the item is irelevant.What items will be missing next time?We are sure it is the oversight of a single employee.Thoughts of that employee shoud be:How does his actions reflect on the Dealership and other personell.Thyank You,Pedro and Antonia Duran More

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Their service has gone downhill I have bee a loyal customer of Elk Grove Toyota for 20years with three Toyota vehicles (two of which I still bring to them). Have always had stellar I have bee a loyal customer of Elk Grove Toyota for 20years with three Toyota vehicles (two of which I still bring to them). Have always had stellar service until Jason was moved. The last few times I've come in for service the handling of my vehicle and the customer service by the Service Managers has slowly gotten worse. I have been letting little things slide the past few years... I get it people have bad days, they're busy whatever. My last visit there 3/5-3/6 was terrible. Sick days, bad days... I'm still a PAYING CUSTOMER. The only reason I give it one star is because at least the service guy who checked in my vehicle the night before, Anthony, was very nice and courteous. My assigned service manager/advisor was out sick and they literally "forgot" about my vehicle. I called three times on the day of service... I wasn't informed that my service advisor wasn't in until my 6pm call. Then the girl got rude with me and told me that I needed to call back the next day when she had more service advisors in. I was like, um... NO YOU need to call ME considering I've called multiple times and no one could be bothered to update me. Of course I did NOT receive a call by noon the next day so I called to ask what the heck was happening and if they were just holding my truck hostage. The service manager Brian called back about two hours later all... uh well I guess we dropped the ball.. I'm having a guy look at it now. Gee thanks. Who knows if they ACTUALLY did the work. I may have paid for absolutely nothing but a truck wash! Three hours after Brian's lame call, I got a shady response of well my tech says its a pin that tends to break on Tundra's and just makes that noise bcs some $1400part broke but you really don't need it. And we can't replicate the tire sensor issues. It's showing fine. Oh and we did the other work. What- at this point I give up. I picked up my truck and it had their seat protector, plastic sheets and trash in it. I mean I get it... it's a truck and I have a bunch of horse and kid crap in there but really? You can't toss your own trash before I pick it up? 20 plus years and multiple vehicles of loyal service and this is how I am treated as a customer. I am doubtful I'll ever return. What happened to the pervious service advisors?!?! I NEVER had any problems with Rocky or Jason. I'll have to call the Sacramento and Roseville Toyota's to see if they have moved there. This place has definitely changed for the worse. :( UNLESS anyone has any other recommendations for a place that ISN"T ELK GROVE TOYOTA????? More

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Sale person was very professional and helpful and any time when I bring my car to this dealership always I had a great experience so thank you time when I bring my car to this dealership always I had a great experience so thank you More

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Service was great. Anthony went above and beyond to ensure everything went as smoothly as possible. Great turn around time as I was without my car for only 1 day. Thanks again ensure everything went as smoothly as possible. Great turn around time as I was without my car for only 1 day. Thanks again More

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Anthony was absolutely wonderful. When I needed a key remade, he went the extra mile to get the job done and communicated with me every step of the way. He even threw in some great perks which is always remade, he went the extra mile to get the job done and communicated with me every step of the way. He even threw in some great perks which is always a bonus. Thank you Anthony for your service! More

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Anthony Aldrete is an amazing service writer. Keeps you informed of everything going on. Professional, precise, informative, explains everything. I will continue to make my appointments with him. Thank you informed of everything going on. Professional, precise, informative, explains everything. I will continue to make my appointments with him. Thank you! More

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Excellent service. Explanation of problem and repair helpful. Work done according to plan we agreed on. New service centers divided also made for a better arrival experience helpful. Work done according to plan we agreed on. New service centers divided also made for a better arrival experience More

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Great service department Danny was very knowledgeable and well mannered. The maintenance took the amount of time estimated and the waiting area was terrific! Very comfortable Danny was very knowledgeable and well mannered. The maintenance took the amount of time estimated and the waiting area was terrific! Very comfortable and luxurious. More

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Oil maintenance and wheel alignment service Anthony did a great job when I brought my Prius for service at Elk Toyota. He is very knowledgeable, professional and polite. I’m very satisfied for Anthony did a great job when I brought my Prius for service at Elk Toyota. He is very knowledgeable, professional and polite. I’m very satisfied for the service he provided me. Outstanding customer care !! More

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As always, I have had great experience. EG Toyota has always provided me with the best service experience. I have been a satisfied customer since the early 1990’s when they were located on F EG Toyota has always provided me with the best service experience. I have been a satisfied customer since the early 1990’s when they were located on Florin Rd in Sacramento. More

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