Aquila Ukama | Page 4

Friendly, punctual, did exactly what I requested and did not push for additional services. Was told it would take approximately 2 and half hours and in fact it only took about an hour and a half. Overall gr not push for additional services. Was told it would take approximately 2 and half hours and in fact it only took about an hour and a half. Overall great experience and I knew exactly how much I was going to have to pay before any work was done. More

by csummersill01 Verified Customer Verified Customer

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Aquila was extremely helpful and easy to talk to! Would definitely book another appointment with him. Would definitely book another appointment with him. More

by SYDNEYERGLE Verified Customer Verified Customer

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brought the car in for diagnosis. Diagnosis received promptly. Well documented. I received both a text version and a written version (paper) when I came to the dealership to pick up m Diagnosis received promptly. Well documented. I received both a text version and a written version (paper) when I came to the dealership to pick up my car. More

by DIANNEHOLMQUIST Verified Customer Verified Customer

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Aquila Ukama was Amazing. Service was prompt and excellent. He kept me updated on the progress. Felt like I was in and out. Service was prompt and excellent. He kept me updated on the progress. Felt like I was in and out. More

by sharla.king Verified Customer Verified Customer

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Aquila Ukama is awesome and professional. Your service progress online update is amazing. Thank you for your service Your service progress online update is amazing. Thank you for your service More

by anneli4020 Verified Customer Verified Customer

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Overall experience was good, but can be improved. The service advisors communication and price explanations should be improved. Also upscaling for the services like engine filter and cabin filters sh The service advisors communication and price explanations should be improved. Also upscaling for the services like engine filter and cabin filters should be considered. More

by Rajendra Verified Customer Verified Customer

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I brought my 2014 Honda Odyssey in because the vehicle was pulling left. An alignment was performed, but later I was told the rear suspension/shocks were the actual issue affecting the vehicle when loaded was pulling left. An alignment was performed, but later I was told the rear suspension/shocks were the actual issue affecting the vehicle when loaded. I’m disappointed this suspension concern was not identified earlier before recommending additional services. I was also surprised to see alignment recommended again after it had already been performed, along with a very expensive quote for front wiper blades that can normally be replaced easily at a much lower cost. The staff was polite, but the overall experience felt more focused on upselling than clearly diagnosing the root cause from the beginning. I hope the dealership improves communication and avoids duplicate or unnecessary recommendations in the future. More

by RAMA Verified Customer Verified Customer

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Fantastic service! One of the easiest car buying experiences ever. The staff was knowledgeable, helpful, and great to work with. One of the easiest car buying experiences ever. The staff was knowledgeable, helpful, and great to work with. More

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I've been a Honda automobile since 1998. I've owned 1 Passport, 2 CRV's and 1 Pilot. Lou Sobh Honda has THE BEST SERVICE DEPARTMENT that I've ever experienced. Tom Reid Lawrenceville, GA I've owned 1 Passport, 2 CRV's and 1 Pilot. Lou Sobh Honda has THE BEST SERVICE DEPARTMENT that I've ever experienced. Tom Reid Lawrenceville, GA More

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The dealership tried to sell me a transmission flush when the code hadn't shown yet and I could have waited until 60k. They also tried to sell me a coolant flush when the code hadn't shown yet and I could ha the code hadn't shown yet and I could have waited until 60k. They also tried to sell me a coolant flush when the code hadn't shown yet and I could have waited until 100k. I don't believe in up selling and treating all vehicles the same, in respect to PM services. My car had 64k at time of service. More

by Jasonwa2018 Verified Customer Verified Customer

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