Ardallion Jordan

I am not satisfied because they are liars. I bought a truck from them for over $90,000 late at night; since it was nearly a two-hour drive from my home, I didn't have time to inspect it thorou I bought a truck from them for over $90,000 late at night; since it was nearly a two-hour drive from my home, I didn't have time to inspect it thoroughly—between the paperwork and the fact that they were about to close, I was rushed. They sold me an insurance policy claiming I wouldn't have to pay a deductible, and they told me the vehicle I had purchased had no open recalls—both of which were lies. It actually had two open recalls, and I was required to pay a $250 deductible. Furthermore, the windshield had a small crack, and they refused to replace it, telling me instead to file a claim through my own insurance. The only scenario in which I would recommend them is if the person asking were my enemy; but if it is someone you care about, it is best to keep them far away from this dealership. More

by JAMOR0212 Verified Customer Verified Customer

Report | Print

Jordan seemed to be a pleasant salesman. He was very responsive to all my questions. And worked diligently to get my payments to where I wanted them to be. However, I had an issue with finan He was very responsive to all my questions. And worked diligently to get my payments to where I wanted them to be. However, I had an issue with finance running my credit through 6 different creditors - with one being today and I already have the car in my possession - when I had a 710 credit score. Although Jordan was pleasant and responsive, when my husband and I came to pick up the vehicle and complete the purchase after traveling 4 hours my husband cranked the car to see how it runs and he noticed a hesitation. He mentioned it to Jordan and Jordan assured us that they inspected the vehicle and it was fine that’s just how it sounds. So we completed the paperwork - afterwards he told me I had a 3 month warranty if I have any issues to call him and he will locate some place in my city where I can take the vehicle and get it repaired. 3 hours into our trip back home we stop at a gas station and when we get ready to leave the car does not crank. We did not have jumper cables so we had to ask someone to help us. We got the car started and I immediately got on the phone to call Jordan - I told him what happened and he said for me to give him 10 minutes and he will call me back once he speaks with the used car manager. Jordan texted back a few hours later and said he spoke with the manager and he is trying to figure out a way to help. It’s 2 days later and I have not heard from anyone. My husband had to purchase a new battery - $285. This was not Jordan’s fault. But the issue should have been handled a lot better. Promises were made that were not followed through on. He assured me that if something were to happen they could assist me in getting it repaired. This should have been made right. More

by Ginaash2 Verified Customer Verified Customer

Report | Print

For the most part this was a long drawn out typical car buying experience. It took us 6 hours to reach a deal and the dealership was really relying on us to provide more instead of them kicking in more. On buying experience. It took us 6 hours to reach a deal and the dealership was really relying on us to provide more instead of them kicking in more. Once we reached an agreement, it ten took even more time to get the financing done. And when e say done they automatically added in the extended warranty without even asking us. More

by Bumper1957 Verified Customer Verified Customer

Report | Print

Excellent service, great communication,takes time with customers, appreciate the patience of helping me find the right Truck.Thank you customers, appreciate the patience of helping me find the right Truck.Thank you More

by Jcarver2255 Verified Customer Verified Customer

Report | Print

I’m the sales team is top notch. Thank you to Ardallion Jordan and Martin Gero! It was a pleasure working with them. This is my 3rd vehicle I brought from this dealership. Thanks aga Thank you to Ardallion Jordan and Martin Gero! It was a pleasure working with them. This is my 3rd vehicle I brought from this dealership. Thanks again for everything! More

by LAVON.A.WALKER Verified Customer Verified Customer

Report | Print

Jordan was very personable and worked with us to ensure we were well taken care of. There was no pressure as we worked to purchase a vehicle for my son. The finance manager took time to share with my son we were well taken care of. There was no pressure as we worked to purchase a vehicle for my son. The finance manager took time to share with my son about the process and general overall good financial advice about credit not overextending which was refreshing! Great work from the whole team. We’ll visit Jerry Ulm again for our used car needs. More

by davidhleon915 Verified Customer Verified Customer

Report | Print

I had a great experience, Jordan helped me a lot as well as the financial department. Excellent service. as the financial department. Excellent service. More

by latinaromy Verified Customer Verified Customer

Report | Print

They didn’t confidently have me approved let me feeling like I had no choice but to accept what they had offered stuck me in a vulnerable situation with no positive way out like I had no choice but to accept what they had offered stuck me in a vulnerable situation with no positive way out More

by elizabeth.frary Verified Customer Verified Customer

Report | Print

The dealer experience is second to none! I bought a car in literally 15 minutes! No paperwork, everything was done electronically, and they had the actual license plate right there. No paper I bought a car in literally 15 minutes! No paperwork, everything was done electronically, and they had the actual license plate right there. No paper plate, I don't have to go back. They've got it down! Thank you guys!! More

by dzilly Verified Customer Verified Customer

Report | Print

Incredible dealership! From entering into the showroom, very personable staff, the salesman, Michael (manager), Azaam in finance, Kevin was amazing in delivering, the detai From entering into the showroom, very personable staff, the salesman, Michael (manager), Azaam in finance, Kevin was amazing in delivering, the detail people did a wonderful job. I would give this dealership an 11. More

by romanee100 Verified Customer Verified Customer

Report | Print