Arturo Gutierrez | Page 38

Great experience! Everyone was so friendly and helpful! Would highly recommend this dealership. Attention to detail and a team effort made our experience top notch!! Everyone was so friendly and helpful! Would highly recommend this dealership. Attention to detail and a team effort made our experience top notch!! Thanks again!! Nelson was quick to help us and his enthusiasm was contagious!! More

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Custom order from Stuttgart - AWESOME I worked with Nelson Sioson at Mercedes Benz of The Woodlands to build my custom ordered 2018 E400 Cabriolet. The dealership worked to "move up" the I worked with Nelson Sioson at Mercedes Benz of The Woodlands to build my custom ordered 2018 E400 Cabriolet. The dealership worked to "move up" the production schedule for me and I received the vehicle significantly ahead of schedule which was greatly appreciated. The vehicle was prepped perfectly and after an appreciated "operator's class" we were off in our new cabriolet. I appreciated the professionalism exhibited by all members of the MBoTW team as well as the personal visit from Bob Milner, the owner. Thanks everyone. Steve & Suzanne More

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Doesn’t live up to the hype I bought an S550 in 2015. It was too difficult to get in and out of for me and my wife. I wanted to trade it less than a year and less than 12k miles I bought an S550 in 2015. It was too difficult to get in and out of for me and my wife. I wanted to trade it less than a year and less than 12k miles for an MB SUV. They discounted my car by $38K as a trade. So much for MB retaining its resale value. I had three warranty repairs in the first year including new front brake rotors. I put five new tires on the car in about 18 months at $500 a pop. I did trade the car after 2 years and three months with less than 32k miles. By then the value was less than half of what I paid for the car. It is a great road car that is pretty roomy and very comfortable once you are in. It lacked basic technology like remote start and auto dimming brights. I made a bad decision for me to buy that car. It was an expensive mistake. I am very happy to be back in a truck. More

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Great approach! They were always patient, understanding and polite from the second you enter in to the dealership. You feel they will perform everything to satisfy yo They were always patient, understanding and polite from the second you enter in to the dealership. You feel they will perform everything to satisfy you without overshooting. They were also so co-operative for all my needs and tailor made the purchase. Management to the sales team they are all professional with personal touch and always friendly. Hope to have more business with them. More

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I have had a horrible experience with this purchase ! we bought this 2015 GLK 350 last December. I had it in the service center the same month to have them fix a 'noise" I was hearing. It took them over 1 we bought this 2015 GLK 350 last December. I had it in the service center the same month to have them fix a 'noise" I was hearing. It took them over 10 months and over 7 times for me to take this car in to be "serviced" before "( I believe) they even took me seriously! All have been jerks except Mark Escobar. If I had the chance to do this again, I would literally RUN!! I have been affected negatively because of this experience. More

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TRULY EXCEPTIONAL, BEYOND EXPECTATION I'm beyond satisfied over my entire experience right from the beginning. It wasn't just the prompt action taken to reply a customer with utmost priori I'm beyond satisfied over my entire experience right from the beginning. It wasn't just the prompt action taken to reply a customer with utmost priority and importance, to answer all questions and to provide all other information a customer may require, but also the team, whom I believe are well-trained, highly-skilled and experienced. I was attended in the most professional way without being judged, and treated respectfully in the most polite manner, particularly the two representatives from the front desk, the financial team and especially, my assigned Sales Client Advisor, Mr. Diego Aramayo. Never did I anticipate that my experience will go beyond my expectation at the MB of the Woodlands, and indeed it was a TRULY EXCEPTIONAL experience, in comparison with other luxury car dealerships that I have made an attempt to lease/purchase, so to speak which was rather a disappointment for an unacceptable customer service experience. Diego was possessed with great salesmanship, communication and interpersonal skills. He has taken the extra miles in providing me with an excellent customer service to ensure I was valued and ultimately, satisfied with my needs as well as my experience, as a whole. It has definitely gained my trust and without a doubt, I have made the right decision by driving for nearly two of hours away from where I live to meet up with Diego for further discussion. I trust that in the future throughout my journey driving the car, the team will continue to provide the very best experience possible for my family and I. I have never felt so proud to finally provide my family the comfort that they deserve and most importantly the safety concerns that I needed. Definitely, it is a job well-done! More

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Great! Great costumer appreciation They indeed did what ever it took to make the sale... Kept in touch and did follow up.. Mereces Benz of The Woodlands Great costumer appreciation They indeed did what ever it took to make the sale... Kept in touch and did follow up.. Mereces Benz of The Woodlands is the best! More

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Great Sales Experience Working with Shawna at MBOTW was a fantastic experience. She listened to my needs and paired me with the perfect car. She made my transition from my C Working with Shawna at MBOTW was a fantastic experience. She listened to my needs and paired me with the perfect car. She made my transition from my Cadillac to Mercedes seamless. I would recommend her to any and all of my friends! More

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Work with Nelson! Nelson did a great job and he followed through with everything from start to finish and was very helpful. He was available in person, by phone, text, Nelson did a great job and he followed through with everything from start to finish and was very helpful. He was available in person, by phone, text, and email. More

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Golden! Shawna made my family feel good about buying a car at your location. My girls keep talking about how much they like Shawna. To me, she is Golden. Shawna made my family feel good about buying a car at your location. My girls keep talking about how much they like Shawna. To me, she is Golden. More

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