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Ashley Mulhall
Ashley Mulhall
Service Coordinator / Customer Experience Manager
Tim Lally Chevrolet
24999 Miles Rd
Warrensville Hts, OH 44128
60 Reviews
Hi, I’m Ashley, and I’m proud to serve as both the Service Appointment Coordinator and Customer Experience Manager here at Tim Lally Chevrolet. My goal is to make sure every visit is seamless — from booking your appointment to driving away with confidence. I specialize in coordinating service schedules, keeping customers informed, and improving touchpoints across the dealership to ensure every interaction feels smooth, transparent, and stress-free. I believe customer care goes beyond the service bay — it’s about listening, anticipating needs, and building lasting trust. Outside of work, I enjoy spending time with my husband and our three dogs, as well as crafting and photography. I look forward to welcoming you to our dealership and making your next visit a positive experience from start to finish.
Read moreDealership Experience
10 yrs, 1 mo
Industry Experience
10 yrs, 1 mo
Specialties & Trainings
Collecting, analyzing, and acting on customer feedback through surveys, reviews, and analytics.
Designing and analyzing end-to-end customer experiences.
Appointment Coordinator
Customer Service Specialist
60 Reviews
Write a Review
60 Reviews of Ashley Mulhall
March 07, 2026
We did an oil change on equinox Thursday 3-5 and Rachel K said car wash wasn’t working, no explanation and no complimentary wash offered another time? Hmmm Today 3-8 went again as we had ordered a back wi said car wash wasn’t working, no explanation and no complimentary wash offered another time? Hmmm Today 3-8 went again as we had ordered a back wiper part for our Spark. This other Rachel Was Awesome -put part on for me and didn’t take any tip! We like the service Today. Mayne clone her. You owe us a car wash! We also love our salesman Justice in Nov 2025!! More
by Roseds
Verified CustomerOther Employees Tagged: Rachel Rininger, Other Rachel
March 06, 2026
Love the quick service and keeping me informed during the short wait and answering all my questions short wait and answering all my questions More
by HARTMAN1126
Other Employees Tagged: Matt Nagy, Jane Grambo
February 20, 2026
Great dealership All of my concerns were handled in a professional courteous manner Excellent dealership professional courteous manner Excellent dealership More
by THOMASMORTON05
Other Employees Tagged: Matt Nagy, Jim Lamtman, Jim Measor, Jane Grambo , Rachel Rininger
February 13, 2026
Simply awesome! !! Very professional!! Very detailed! Outstanding customer Service!!!! Matt Nagy is always professional and courteous, very respectful. The only downs !! Very professional!! Very detailed! Outstanding customer Service!!!! Matt Nagy is always professional and courteous, very respectful. The only downside as far as I'm concern is the staff passing by as you are waiting that looks right at you and do not return your greeting. More
by RANDOLPH_HOLCOMB
Other Employees Tagged: Matt Nagy, Jane Grambo , Rachel Rininger
February 01, 2026
Everyone at Tim Lally makes us feel that they value our business and that they value us as customers and people. We always have all of our vehicles serviced here. Our service team are Matt Nagy, Chris Nag business and that they value us as customers and people. We always have all of our vehicles serviced here. Our service team are Matt Nagy, Chris Nagy we always go to them. Both of them are honest, thorough, and have high integrity. They are patient and explain maintenance and repairs to us in laymens terms. They truly represent the dealership at its best. We also purchase our vehicles here as well, because of the high standards they have. Our salesman Bruce is awesome and knowledgeable. Brock the owners son, is very present in the dealership and is always so pleasant. This dealership as a whole is top notch. We will not go anywhere else. These folks are special and genuine. No pretense just great . More
by semendel
Other Employees Tagged: Matt Nagy, Jane Grambo , Chris Nagy, Ally Claypool
December 16, 2025
I have always been treated good when I go to the dealer to get my oil change they go over and above I appreciate it to get my oil change they go over and above I appreciate it More
by menozzimichael
Other Employees Tagged: Matt Nagy, Jim Lamtman, Jim Measor, Jane Grambo , Sean Holmes, Rachel Rininger
November 14, 2025
Henry and his team are the Best in the Business! ! Excellent Customer Service is their Motto-Thank You! ! Excellent Customer Service is their Motto-Thank You! More
by TVANHOUTEN
Other Employees Tagged: Henry Jablonski, Joey Hurtuk, Bruce Myers, Matt Nagy, Jim Zurzolo, Brock Lally, Big Jeff McCune, Jim Measor, Jane Grambo
November 07, 2025
I went to get an update on my electric car. Tim Lally service department went above beyond to get my car together. Kudos to them!! Just Excellent Service. I am really impressed and will come he Tim Lally service department went above beyond to get my car together. Kudos to them!! Just Excellent Service. I am really impressed and will come here for all my car needs. More
by hoganleslie49
Other Employees Tagged: Jane Grambo , Rachel Rininger
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