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Ashley Mulhall
Ashley Mulhall | Page 3
Service Coordinator / Customer Experience Manager
Tim Lally Chevrolet
24999 Miles Rd
Warrensville Hts, OH 44128
64 Reviews
Hi, I’m Ashley, and I’m proud to serve as both the Service Appointment Coordinator and Customer Experience Manager here at Tim Lally Chevrolet. My goal is to make sure every visit is seamless — from booking your appointment to driving away with confidence. I specialize in coordinating service schedules, keeping customers informed, and improving touchpoints across the dealership to ensure every interaction feels smooth, transparent, and stress-free. I believe customer care goes beyond the service bay — it’s about listening, anticipating needs, and building lasting trust. Outside of work, I enjoy spending time with my husband and our three dogs, as well as crafting and photography. I look forward to welcoming you to our dealership and making your next visit a positive experience from start to finish.
Read moreDealership Experience
10 yrs, 7 mos
Industry Experience
10 yrs, 7 mos
Specialties & Trainings
Collecting, analyzing, and acting on customer feedback through surveys, reviews, and analytics.
Designing and analyzing end-to-end customer experiences.
Appointment Coordinator
Customer Service Specialist
64 Reviews
Write a Review
64 Reviews of Ashley Mulhall
July 10, 2025
You guys are AMAZING and top notch. I love the service from you guys. Thank you I love the service from you guys. Thank you More
by lspeacock827
Verified CustomerOther Employees Tagged: Matt Nagy, Jim Lamtman , Jimmy Lamtman, Rachel Rininger
July 05, 2025
Customer service was great! While I waited for my oil change to be completed, I got my nails done. It was a great experience. While I waited for my oil change to be completed, I got my nails done. It was a great experience. More
by brefields19
Other Employees Tagged: Matt Nagy, Jim Lamtman, Jim Measor, Jane Grambo , Sean Holmes, Jimmy Lamtman, Rachel Rininger
July 02, 2025
Rachel is absolutely outstanding! ! The entire service department, and check out with Janey is outstanding as well!! Thank you to the Best Team on the Planet, and to Tim Lally!! ! The entire service department, and check out with Janey is outstanding as well!! Thank you to the Best Team on the Planet, and to Tim Lally!! More
by TVANHOUTEN
Other Employees Tagged: Matt Nagy, Jim Lamtman, Jim Measor, Jane Grambo , Sean Holmes, Jimmy Lamtman, Rachel Rininger, Henry and Big Jeff in sales are second to none!!
June 18, 2025
Rachael and Jeff took very well care of me. I’m very happy with the service and will recommend Tim Lally Chevrolet to others. I’m very happy with the service and will recommend Tim Lally Chevrolet to others. More
by LIPPER58
Other Employees Tagged: Henry Jablonski, Anthony Paolella, Matt Nagy, William Paolella, Brock Lally, Big Jeff McCune, Jim Lamtman , Rachel Rininger
May 01, 2025
Service was excellent and professional. Time management was excellent. I would recommend them to anyone Time management was excellent. I would recommend them to anyone More
by HAWKINSKAI320
Other Employees Tagged: Matt Nagy, Jim Measor, Jane Grambo , Sean Holmes, Jimmy Lamtman, Rachel Rininger
January 22, 2025
Service team is always rude and slow. I have a new car that I bought from Tim Lally and I am spending way too much time taking it back for service. First my transmission went out within 9 I have a new car that I bought from Tim Lally and I am spending way too much time taking it back for service. First my transmission went out within 90 days. It took a month to replace my transmission. Shortly after that the hatch wouldn't open. I called GM and they suggested that I switch dealerships for service. More
by WATSON2789
Other Employees Tagged: Matt Nagy, Jim Lamtman, Jim Measor, Jane Grambo , Sean Holmes, Jimmy Lamtman, Rachel Rininger
January 02, 2025
Everyone was professional and courteous as always. Good communication and explanation is always appreciated. A very well run service department. Good communication and explanation is always appreciated. A very well run service department. More
by DAVIDNPUTNAM54
Other Employees Tagged: Jane Grambo , Rachel Rininger, Jim Zurzolo
December 14, 2024
Tim Lally offers outstanding customer service. Every experience I’ve had there has been very good. The whole staff is friendly and knowledgeable. Every experience I’ve had there has been very good. The whole staff is friendly and knowledgeable. More
by DAN.HILLENBRANDT
Other Employees Tagged: Matt Nagy, Kim Argenzio, Jim Lamtman, Nick Salvatore, Jim Measor, Jane Grambo , Sean Holmes, Jimmy Lamtman, Rachel Rininger
November 06, 2024
Always great and quick service when I come here. I have used this dealership for years! I have used this dealership for years! More
by CWPRICE2000
Other Employees Tagged: Matt Nagy, Jim Lamtman, Jim Measor, Jane Grambo , Sean Holmes, Jimmy Lamtman, Rachel Rininger
October 10, 2024
It’s okay but could definitely use some customer service improvements! Good Customer service is a must in order for the business to thrive. Therefore more focus needs to be added in this area! Great Cust improvements! Good Customer service is a must in order for the business to thrive. Therefore more focus needs to be added in this area! Great Customer service makes a great business experience ! More
by elw1860
Other Employees Tagged: Matt Nagy, Brock Lally, Jane Grambo , Sean Holmes, Rachel Rininger
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