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Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
57 Reviews
4.8

57 Reviews

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57 Reviews of Ashley Neely

September 04, 2025

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Employee Rating

Quick easy. Ashley was nice and explained everything thoroughly. Service time was reasonable. Pick up was quick More

by RYAN.COY
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Sep 04, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 19, 2025

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Employee Rating

Ashley did an excellent job getting my oil change scheduled and got me in and out with a quickness! Been coming here for 6 years and never had an issue . More

by Missylea
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Workmanship
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Recommend Dealer
Yes
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Aug 19, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

August 14, 2025

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Pleased how they covered warranty work after an ambulance refitted had caused damage. They were prompt and efficient More

by rpoynter
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya

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Aug 14, 2025

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 13, 2025

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Ashley was friendly and helpful and the service was done when I requested it to be plus I received a free car wash! More

by lrcameron5
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Recommend Dealer
Yes
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Aug 13, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 13, 2025

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The service department did not greet on entry. I did not know who to check in with for my appointment and look as if I was bothering the staff to ask them if I’m in the right place. The car af More

by Justin
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 13, 2025

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

August 07, 2025

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Helped me out, and explained issue of the vehicle to me thoroughly. Overall, a great experience More

by john.a.massolini
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Recommend Dealer
Yes
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Aug 07, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 07, 2025

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Ok service. I just didnt understand why some codes were not revealed during the first two visits. More

by Parsoncornelius
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Service Communication
Recommend Dealer
Yes
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Aug 08, 2025

Ken Ganley Ford Norton responded

Cornelius, Thanks for sharing your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

August 02, 2025

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Keep up the good work Ganley Ford Norton Ohio. Thank you for your excellent service… More

by Dnice1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman, John Kirchenbauer, Scott Spath, Brianna Worthington

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Aug 02, 2025

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 02, 2025

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Employee Rating

Great people great service great prices. Fast reliable on time good communications car returned clean. More

by DLALOMIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman, John Kirchenbauer, Fulton Benya, Scott Spath, Kevin Kneebusch, Brianna Worthington, Mike Robinson

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Aug 02, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

July 15, 2025

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Employee Rating

My car was taken in for an oil change and another repair, but when I got the car back the oil change wasn’t done and neither was the repair. I spoke to John, the service manager, and he arranged to have my c More

by PhilnDeb
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Brianna Worthington

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Jul 15, 2025

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!

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