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Ashley Ochwat
Ashley Ochwat at Toyota of Scranton

Ashley Ochwat

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
37 Reviews
4.7

37 Reviews

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37 Reviews of Ashley Ochwat

May 27, 2025

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The service team provided the professional service I expected. They went above and beyond to make sure everything was done. More

by SRT0
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Recommend Dealer
Yes
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May 27, 2025

Toyota of Scranton responded

SRTO, Thank you for your kind review! We're thrilled to hear that our service team delivered the professional experience you expected and went above and beyond to ensure everything was taken care of. We truly appreciate your trust in us and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

May 10, 2025

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I liked the service dept and the young lady who I first spoke with in making my appointment, that, I requesters a Scranton dealership license holder to replace Motorworld where I bought my truck More

by Phil Smiley
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Recommend Dealer
Yes
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May 13, 2025

Toyota of Scranton responded

Hi Phil, Thank you for your review! We're glad to hear you had a positive experience with our service department and that our team member made a great first impression. We’d be happy to provide you with a Toyota of Scranton license plate holder—just let us know at your next visit or give us a call, and we’ll take care of it. We appreciate you choosing us! Warm regards, The Service Team Toyota of Scranton

April 24, 2025

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Overpriced. Did not fix original issue. Had to take to my regular mechanic who did. Always trying to upsell. Would not recommend. I will not be back. More

by RICKPASKO
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Recommend Dealer
No
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Apr 24, 2025

Toyota of Scranton responded

RICKPASKO, Thank you for your feedback. We're sorry to hear that your experience with us did not meet expectations. It’s disappointing to learn that the original issue was not resolved to your satisfaction, and we understand how frustrating that must have been. Your comments about pricing and upselling are also taken seriously, as we aim to be transparent and respectful in every interaction. We truly value all feedback as it helps us improve. If you're open to it, we would appreciate the opportunity to learn more about your visit. Please feel free to contact me directly at570.702.8776, so we can review what happened. — Mary Jo Preno Guest Experience Team Toyota of Scranton

March 13, 2025

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Jon was incredible to work with! I would highly recommend him and Toyota of Scranton to anyone! More

by CADIEJN99
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Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones, Jon Higgins

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Mar 14, 2025

Toyota of Scranton responded

CAKIEJN99, Thank you for your kind words! We're thrilled to hear that Jon provided you with an incredible experience. Your recommendation means the world to us, and we truly appreciate your support. If there's anything else we can do for you, don't hesitate to reach out. Enjoy your vehicle! Warm regards, The Service Team Toyota of Scranton

February 28, 2025

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I worked with several people to complete my recent service. All were professional and easy to work with. More

by MLHIMKA
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Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie Jones, Hailee Politz

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Feb 28, 2025

Toyota of Scranton responded

MLHIMKA, Thank you for sharing your experience! We're glad to hear that our team made your service visit smooth and professional. We appreciate your business and look forward to assisting you again in the future! Take care, The Service Team Toyota of Scranton

February 11, 2025

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Great experience. I really enjoyed the overall experience and look forward to taking the car back in the future. More

by TDEROSA
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Recommend Dealer
Yes
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Feb 11, 2025

Toyota of Scranton responded

TDEROSA, We're thrilled to hear you had a great experience! Thank you for your kind words and for trusting us with your vehicle. We look forward to seeing you again in the future! Warm regards, The Service Team Toyota of Scranton

February 02, 2025

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everyone was very helpful The process was seamless They treated me very well and gave e a great trade-in price More

by SSALLEY2002
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess

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Feb 03, 2025

Toyota of Scranton responded

SSALLEY2002, Thank you for your kind words! We're so glad to hear that our team made the process seamless and that you felt well taken care of. We appreciate your business and are happy we could offer you a great trade-in value. Enjoy your new vehicle, and let us know if there's anything else we can do for you! Warm regards, The Sales Team Toyota of Scranton

January 26, 2025

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Crazy overpriced for a routine oil change said they had clean the bottom of my car due to build up mud. Only one spot was cleaned. Car came back dirty. More

by PACHOLECCALVIN
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Workmanship
Service Time
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Recommend Dealer
No
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Jan 27, 2025

Toyota of Scranton responded

PACHOLECCALVIN, We’re sorry to hear that your recent visit didn’t meet your expectations. Our goal is always to provide transparent and high-quality service. During your visit, our team noted a severe clay buildup by the wheel wells, which required additional cleaning to properly access certain areas of your vehicle. We apologize if there was any misunderstanding regarding the extent of the cleaning performed. If there’s anything we can do to address your concerns further, please reach out to us directly at 570.702.8776—we’d be happy to discuss this with you. Regards, The Customer Experience Team Toyota of Scranton

January 23, 2025

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My service appointment went exactly as I expected. I stayed at the dealership and waited for a reasonable amount of time. More

by TEEEYE318
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Workmanship
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Recommend Dealer
Yes
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Jan 25, 2025

Toyota of Scranton responded

TEEEYE318, Thank you for sharing your experience! We're glad to hear that your service appointment went just as expected and that your wait time was reasonable. We appreciate your business and look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

December 27, 2024

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Very polite and professional. Very nice atmosphere. I would recommend this dealership for all your needs. More

by RTBLACK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer

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Dec 30, 2024

Toyota of Scranton responded

RTBLACK, Thank you for your kind words! We're so glad to hear you enjoyed the polite and professional service, as well as the welcoming atmosphere. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Warm regards, The Toyota of Scranton Team

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