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Ashley Ochwat
Ashley Ochwat at Toyota of Scranton

Ashley Ochwat

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
44 Reviews
4.7

44 Reviews

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44 Reviews of Ashley Ochwat

October 03, 2025

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Employee Rating

Pleasant, friendly, personable, very attentive to questions. Great experience with her and the Coffee Shop for order. More

by DANCINQUEEN1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ebrahin Evertsz, Matthew Hedden

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Oct 05, 2025

Toyota of Scranton responded

Hi DANCINQUEEN1217, Thank you for sharing your experience! We’re so glad to hear that our team was pleasant, friendly, and attentive — and that you enjoyed your visit to our Coffee Shop as well. We truly appreciate your kind words and look forward to seeing you again soon! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 26, 2025

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Good outcome with a used Highlander that leaked rain water into cabin. Leaked same week of purchase More

by WALLENPAUPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins, Kyle Belles

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Sep 29, 2025

Toyota of Scranton responded

WALLENPAUPACK, Thank you for sharing your experience with us. We’re very sorry to hear about the water leak you experienced in your Highlander so soon after purchase. That’s not the experience we want for any of our guests. We’re glad we were able to reach a good outcome with you, and we appreciate your patience while we worked to resolve it. If you ever have additional questions or concerns, please don’t hesitate to reach out — we’re here to help. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 06, 2025

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Employee Rating

Great service thank you. Very knowledgeable about service being performed. Always a very enjoyable experience. More

by YASMELY.Q22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico

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Sep 08, 2025

Toyota of Scranton responded

YASMELY.Q22, Thank you for your kind words! We’re delighted to hear that our team’s knowledge and service made your visit such a positive one. It’s wonderful to know that your experiences with us are always enjoyable, and we look forward to serving you again. Warm regards, The Service Team Toyota of Scranton

September 03, 2025

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Very friendly attentive! Timely and thorough! Nice facility and convenient! I have been to others and this one is near the top More

by JOHN.OBZUD
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Toyota of Scranton responded

JOHN.OBZUD, Thank you for your wonderful feedback! We’re so glad to hear that you found our team friendly, attentive, and thorough, and that you enjoy the convenience of our facility. Your kind words mean a lot, and it’s great to know we stand out among your experiences. We look forward to welcoming you back and continuing to earn your trust! Warm regards, The Service Team Toyota of Scranton

July 08, 2025

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Great service Ashley was the best very knowledgeable comfortable waiting area highly recommendable Thank You More

by BUYMEMOM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 08, 2025

Toyota of Scranton responded

BUYMEMOM, Thank you for the wonderful feedback! We're so glad to hear you had a great experience and that Ashley took such good care of you. Her knowledge and dedication are a true asset to our team. We're also happy to know you felt comfortable in our waiting area. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Thanks again, and we look forward to seeing you next time! Warm regards, The Service Team Toyota of Scranton

June 13, 2025

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Ashley was very professional and answered all my concerns about my Rav-4 2021 car. the shuttle was also great . No problem with either driver. More

by JANDPMCS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Toyota of Scranton responded

JANDDPMCS, Thank you for your kind words! We're so glad to hear that Ashley provided professional service and addressed all your concerns about your RAV4. We're also happy you had a great experience with our shuttle team. We appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 09, 2025

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things went quickly and smoothly, i appreciate the included voucher for the coffee shop in the dealership. More

by PALMER61390
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Toyota of Scranton responded

PALMER61390, Thank you for your review! We're glad to hear everything went quickly and smoothly for you. It’s great to know you enjoyed the coffee shop voucher—we love being able to offer a little something extra while you’re here. We appreciate your visit and hope to see you again soon! Warm regards, The Service Team Toyota of Scranton

May 27, 2025

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Employee Rating

The service team provided the professional service I expected. They went above and beyond to make sure everything was done. More

by SRT0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2025

Toyota of Scranton responded

SRTO, Thank you for your kind review! We're thrilled to hear that our service team delivered the professional experience you expected and went above and beyond to ensure everything was taken care of. We truly appreciate your trust in us and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

May 10, 2025

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I liked the service dept and the young lady who I first spoke with in making my appointment, that, I requesters a Scranton dealership license holder to replace Motorworld where I bought my truck More

by Phil Smiley
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2025

Toyota of Scranton responded

Hi Phil, Thank you for your review! We're glad to hear you had a positive experience with our service department and that our team member made a great first impression. We’d be happy to provide you with a Toyota of Scranton license plate holder—just let us know at your next visit or give us a call, and we’ll take care of it. We appreciate you choosing us! Warm regards, The Service Team Toyota of Scranton

April 24, 2025

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Employee Rating

Overpriced. Did not fix original issue. Had to take to my regular mechanic who did. Always trying to upsell. Would not recommend. I will not be back. More

by RICKPASKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 24, 2025

Toyota of Scranton responded

RICKPASKO, Thank you for your feedback. We're sorry to hear that your experience with us did not meet expectations. It’s disappointing to learn that the original issue was not resolved to your satisfaction, and we understand how frustrating that must have been. Your comments about pricing and upselling are also taken seriously, as we aim to be transparent and respectful in every interaction. We truly value all feedback as it helps us improve. If you're open to it, we would appreciate the opportunity to learn more about your visit. Please feel free to contact me directly at570.702.8776, so we can review what happened. — Mary Jo Preno Guest Experience Team Toyota of Scranton

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