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Ashley Ochwat
Ashley Ochwat at Toyota of Scranton
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Ashley Ochwat

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
35 Reviews
4.7

35 Reviews

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35 Reviews of Ashley Ochwat

April 24, 2025

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Employee Rating

Overpriced. Did not fix original issue. Had to take to my regular mechanic who did. Always trying to upsell. Would not recommend. I will not be back. More

by RICKPASKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 24, 2025

Toyota of Scranton responded

RICKPASKO, Thank you for your feedback. We're sorry to hear that your experience with us did not meet expectations. It’s disappointing to learn that the original issue was not resolved to your satisfaction, and we understand how frustrating that must have been. Your comments about pricing and upselling are also taken seriously, as we aim to be transparent and respectful in every interaction. We truly value all feedback as it helps us improve. If you're open to it, we would appreciate the opportunity to learn more about your visit. Please feel free to contact me directly at570.702.8776, so we can review what happened. — Mary Jo Preno Guest Experience Team Toyota of Scranton

March 13, 2025

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Employee Rating

Jon was incredible to work with! I would highly recommend him and Toyota of Scranton to anyone! More

by CADIEJN99
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones, Jon Higgins

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Mar 14, 2025

Toyota of Scranton responded

CAKIEJN99, Thank you for your kind words! We're thrilled to hear that Jon provided you with an incredible experience. Your recommendation means the world to us, and we truly appreciate your support. If there's anything else we can do for you, don't hesitate to reach out. Enjoy your vehicle! Warm regards, The Service Team Toyota of Scranton

February 28, 2025

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I worked with several people to complete my recent service. All were professional and easy to work with. More

by MLHIMKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie Jones, Hailee Politz

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Feb 28, 2025

Toyota of Scranton responded

MLHIMKA, Thank you for sharing your experience! We're glad to hear that our team made your service visit smooth and professional. We appreciate your business and look forward to assisting you again in the future! Take care, The Service Team Toyota of Scranton

February 11, 2025

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Great experience. I really enjoyed the overall experience and look forward to taking the car back in the future. More

by TDEROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 11, 2025

Toyota of Scranton responded

TDEROSA, We're thrilled to hear you had a great experience! Thank you for your kind words and for trusting us with your vehicle. We look forward to seeing you again in the future! Warm regards, The Service Team Toyota of Scranton

February 02, 2025

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Employee Rating

everyone was very helpful The process was seamless They treated me very well and gave e a great trade-in price More

by SSALLEY2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess

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Feb 03, 2025

Toyota of Scranton responded

SSALLEY2002, Thank you for your kind words! We're so glad to hear that our team made the process seamless and that you felt well taken care of. We appreciate your business and are happy we could offer you a great trade-in value. Enjoy your new vehicle, and let us know if there's anything else we can do for you! Warm regards, The Sales Team Toyota of Scranton

January 26, 2025

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Employee Rating

Crazy overpriced for a routine oil change said they had clean the bottom of my car due to build up mud. Only one spot was cleaned. Car came back dirty. More

by PACHOLECCALVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 27, 2025

Toyota of Scranton responded

PACHOLECCALVIN, We’re sorry to hear that your recent visit didn’t meet your expectations. Our goal is always to provide transparent and high-quality service. During your visit, our team noted a severe clay buildup by the wheel wells, which required additional cleaning to properly access certain areas of your vehicle. We apologize if there was any misunderstanding regarding the extent of the cleaning performed. If there’s anything we can do to address your concerns further, please reach out to us directly at 570.702.8776—we’d be happy to discuss this with you. Regards, The Customer Experience Team Toyota of Scranton

January 23, 2025

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My service appointment went exactly as I expected. I stayed at the dealership and waited for a reasonable amount of time. More

by TEEEYE318
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Jan 25, 2025

Toyota of Scranton responded

TEEEYE318, Thank you for sharing your experience! We're glad to hear that your service appointment went just as expected and that your wait time was reasonable. We appreciate your business and look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

December 27, 2024

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Very polite and professional. Very nice atmosphere. I would recommend this dealership for all your needs. More

by RTBLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer

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Dec 30, 2024

Toyota of Scranton responded

RTBLACK, Thank you for your kind words! We're so glad to hear you enjoyed the polite and professional service, as well as the welcoming atmosphere. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Warm regards, The Toyota of Scranton Team

December 06, 2024

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Employee Rating

Ashley was so friendly and very helpful! I appreciate the hard work everyone puts in to make you feel comfortable and welcomed. Jim Yacone has been servicing my vehicles and always does the More

by BRANDI.CHILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2024

Toyota of Scranton responded

Dear Brandi.Chilson, Thank you for your wonderful review! We’re so glad to hear that Ashley made your experience friendly and helpful, and we truly appreciate your recognition of Jim Yacone’s excellent work. Our team works hard to ensure every guest feels comfortable and welcomed, and it means so much to know we succeeded in doing that for you. Thank you for your continued trust in us, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

November 16, 2024

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Employee Rating

The Toyota of Scranton staff that I worked with when purchasing my new Tacoma were great. Noah M. and Jake F. made the purchase experience easy and were very knowledgeable. Mark T. was patient and th More

by JDCRONK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Jim Luyster, Noah Mihal, Jake Ferris

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Nov 16, 2024

Toyota of Scranton responded

JDCRONK, Thank you so much for sharing your experience! We're thrilled to hear that Noah M. and Jake F. made your purchase easy and enjoyable with their knowledge and expertise. It's great to know that Mark T. took the time to thoroughly introduce you to your new Tacoma's features, and that Ashley O. provided helpful answers regarding your new accessories. Your recommendation means the world to us! Congratulations on your new Tacoma, and we look forward to serving you again in the future. Enjoy your ride! Warm regards, The Sales Team Toyota of Scranton

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