"X4 35 M purchase"
We had shopped other BMW dealers prior to arriving at Knauz. When we arrived at Karl Knauz BMW we were greeted by Brock Gordon in a very professional and respectful manner. Brock was very attentive in listening to our requirements. He was very courteous and efficient, but not overbearing, in negotiating an acceptable trade and purchase for our new X4 35 M. Brock saw us through the paperwork process with the assistance of a very professional staff. Sam Picchietti, BMW Genius, was assigned to us to teach us all of the features and functions of the X4 and also adjusted all settings for each driver, Even though we have owned several BWMs and enjoy the driving experience, the gadgets keep getting more complicated, confusing and overwhelming, so Sam's expertise made learning the latest functions so much easier. After owning the X4 35 M for 1 week we have just returned from our Encore visit where Brock and Sam answered all additional questions. Someone at Knauz BMW said the Bill Knauz treated them like family. We felt as though we were treated like family by Brock, Sam and all staff members during our experience there.
"Out of State Purchase Experience"
I recently purchased a pre-owned BMW X5 from the Karl Knauz Dealership. Judy Powell was our Client Service Advisor, and ensured the overall experience was well organized for an Out of State Purchase, including the trade of our previous BMW 5 Series. The vehicle was prepped for presentation prior to my arrival. During the presentation, the vehicle was unveiled - quite exciting! Very nice touch! Judy allowed plenty of time for us to test drive the vehicle and answered several questions to help us finalize our decision. Additionally, the Genius Employees, Gift Shop, and Finance Managers were all polite and helpful The dealership is extremely clean and well organized. We were pleased with the service we received and enjoy our new X5. By far the best inventory I have seen at a BMW Dealership. They have every new model represented on the floor. Thank You Karl Knauz BMW!