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Aubrey Mason
Aubrey Mason, Parts Advisor, Karl Knauz BMW
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Aubrey Mason

Parts Advisor

Karl Knauz BMW

407 Skokie Valley Hwy
Lake Bluff, IL 60044

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2 Reviews of Aubrey Mason

December 02, 2015

Dealership Rating
Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"X4 35 M purchase"

- W3LDA

We had shopped other BMW dealers prior to arriving at Knauz. When we arrived at Karl Knauz BMW we were greeted by Brock Gordon in a very professional and respectful manner. Brock was very attentive in listening to our requirements. He was very courteous and efficient, but not overbearing, in negotiating an acceptable trade and purchase for our new X4 35 M. Brock saw us through the paperwork process with the assistance of a very professional staff. Sam Picchietti, BMW Genius, was assigned to us to teach us all of the features and functions of the X4 and also adjusted all settings for each driver, Even though we have owned several BWMs and enjoy the driving experience, the gadgets keep getting more complicated, confusing and overwhelming, so Sam's expertise made learning the latest functions so much easier. After owning the X4 35 M for 1 week we have just returned from our Encore visit where Brock and Sam answered all additional questions. Someone at Knauz BMW said the Bill Knauz treated them like family. We felt as though we were treated like family by Brock, Sam and all staff members during our experience there.

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Recommend Dealer
Yes

Other Employees Tagged: Sam Picchietti, Glen Ogle, Brock Gordon, Doug Kamp

Dec 03, 2015

Karl Knauz BMW responded

Thank you for your kind words. We are so glad that you enjoyed your experience with our BMW team!

September 11, 2015

Dealership Rating

"Out of State Purchase Experience"

- Maya2010

I recently purchased a pre-owned BMW X5 from the Karl Knauz Dealership. Judy Powell was our Client Service Advisor, and ensured the overall experience was well organized for an Out of State Purchase, including the trade of our previous BMW 5 Series. The vehicle was prepped for presentation prior to my arrival. During the presentation, the vehicle was unveiled - quite exciting! Very nice touch! Judy allowed plenty of time for us to test drive the vehicle and answered several questions to help us finalize our decision. Additionally, the Genius Employees, Gift Shop, and Finance Managers were all polite and helpful The dealership is extremely clean and well organized. We were pleased with the service we received and enjoy our new X5. By far the best inventory I have seen at a BMW Dealership. They have every new model represented on the floor. Thank You Karl Knauz BMW!

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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Zndersic, Doug Kamp , Genius Team, Judy Powell

Sep 11, 2015

Karl Knauz BMW responded

Thank you for your kind words. We are so glad that you enjoyed your experience with our BMW team. Please let us know if we can help you with any of your automotive needs in the future.

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