Austin Radmacher

Our experience was great. We are very satisfied with our Ford Edge. Austin went above and beyond with us, he is Great, it was a pleasure to work with him. We would definitel We are very satisfied with our Ford Edge. Austin went above and beyond with us, he is Great, it was a pleasure to work with him. We would definitely do business with him again. More

by nancyquinn2002 Verified Customer Verified Customer

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Austin R. was great to work with! We had a great experience and would work with Austin R. and Machens again if the opportunity arises! was great to work with! We had a great experience and would work with Austin R. and Machens again if the opportunity arises! More

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We will be recommending to our family & friends that they first check out Joe Machens Capital City Ford and most definitely ask for Austin Radmacher. If it was not for Austin, we would have written-off the first check out Joe Machens Capital City Ford and most definitely ask for Austin Radmacher. If it was not for Austin, we would have written-off the overall Joe Machens dealership because of the experience we had with the branch in Columbia, MO in October. We only meet Billy Underwood briefly, but spoke with him several times on Tuesday. After I explained what happened at the Columbia Branch, he assured us that the vehicle we selected would not be sold to someone else that it had been pulled and he followed up with the finance department several times to make sure that they sent the Deposit payment link and your offer to finance the vehicle. As far as your finance department, I felt the first gentleman in finance was very slow to respond, we expected to hear from them first thing in the morning for the deposit link and no later than 1 on Tuesday for finance options. It was 4 or 5 pm and it was only after my second call and speaking with Billy. First guy from finance was out on Wednesday and I spoke with Jason Hicks; he was apologetic and got me the information I needed for our bank in a timely manner. Still waiting to receive by email the detail information on the Ford Extended Warranty packages Jason shared with us on Saturday to compare to our bank's extended warranty package. Just a thought, this should have been offered to us on Tuesday along with an improvement in presenting your company's financial offer so we could have compared before deciding on which financial institue we were going with. We did not select your because how the first person handled, seemed rushed only done because Billy kept having to ask for it. More

by Sharon & Mark Meyer Verified Customer Verified Customer

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Nice selection of used and new vehicles but service dependent leaves a lot to be desired. They follow some strange Ford Motor Company protocol when repairs are needed and it takes 4 times longer than n dependent leaves a lot to be desired. They follow some strange Ford Motor Company protocol when repairs are needed and it takes 4 times longer than necessary to complete repairs so plan on being in a loaner or renting a car for a long while depending on your warranty More

by Beagle Hound Verified Customer Verified Customer

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By far the easiest and the least stress I’ve ever had buying a car. buying a car. More

by kevhenke87 Verified Customer Verified Customer

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We could have not asked for better service everyone was very attentive and nice! Mike and Doug went above and beyond for us!!! Great crew you guys have!!! Will definitely be back in the future! very attentive and nice! Mike and Doug went above and beyond for us!!! Great crew you guys have!!! Will definitely be back in the future! More

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Thank you Bo and Austin for the professional and friendly manner in which you helped us find a new car. We are very happy with it. manner in which you helped us find a new car. We are very happy with it. More

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Salesperson was great. Finance guy was efficient & friendly. Service department is a total disaster. Have had car less than a week & have had to go back four times, with at Finance guy was efficient & friendly. Service department is a total disaster. Have had car less than a week & have had to go back four times, with at least one more visit required. More

by m.louraine Verified Customer Verified Customer

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Staff is friendly, easy to talk to, knowledgeable and as accomidating as they could be. Overall great experience but a ton of paperwork. accomidating as they could be. Overall great experience but a ton of paperwork. More

by Starseeker51 Verified Customer Verified Customer

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All employees we dealt with were knowledgeable, Efficient, helpful, accommodating, not high pressure which we appreciated! And they are convenient to our location. Efficient, helpful, accommodating, not high pressure which we appreciated! And they are convenient to our location. More

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