Austin Shemon | Page 15

The staff did a great job. From a warm welcome on the lot to making the decision that this was the right car for me. No pressure but positive reinforcement. to making the decision that this was the right car for me. No pressure but positive reinforcement. More

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First Mercedes-Benz - GLA250 We had an amazing car buying experience with the Hagerstown team. Our salesman, Barry London, was extremely knowledgeable, very responsive, and a grea We had an amazing car buying experience with the Hagerstown team. Our salesman, Barry London, was extremely knowledgeable, very responsive, and a great joy throughout the entire process. We highly recommend MB of Hagerstown...it was well worth our hour drive from Northern Virginia to get a better deal and better service than the larger dealers in the Washington DC area. More

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My husband finally got me to look at a Mercedes So glad we made the trip to M-B of Hagerstown. The dealership was very relaxed and I enjoyed looking at the cars and learning about the differences i So glad we made the trip to M-B of Hagerstown. The dealership was very relaxed and I enjoyed looking at the cars and learning about the differences in the vehicles. Barry was a great salesman for us-- knowledgeable and just the right amount of contact after the first visit. Barry listened to us as we narrowed down the choices, he found us the perfect Mercedes. I am so happy with my new car and glad that we found a dealership and salesman that made the car buying process enjoyable. More

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Purchase I love Mercedes-Benz of Hagerstown. My salesman Michael Lavrenchik always go above and beyond to make sure all of my needs are met. They always keep m I love Mercedes-Benz of Hagerstown. My salesman Michael Lavrenchik always go above and beyond to make sure all of my needs are met. They always keep me informed of new models and the staff is always respectful and courteous. This is my 4th Mercedes through Mercedes-Benz of Hagerstown and I am always satisfied. More

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The most professional, first class car buying experience This was our second experience buying from Mercedes-Benz of Hagerstown, and with our salesperson, Mike Lavrenchik, who is one of the most professional This was our second experience buying from Mercedes-Benz of Hagerstown, and with our salesperson, Mike Lavrenchik, who is one of the most professional and down to earth person you will ever meet. Mike and all the other folks we dealt with, make you feel at home and treat you like family, which makes the whole car buying experience just great. The dealership is fair and honest, and was first class all the way. We got the car we wanted at the price we wanted. Mike and the entire dealership just go that extra mile that we have not experienced at other car dealerships. More

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First Class Experience! If you want to experience what an on-point, luxury car-buying experience truly should be - look no further. MB of Hagerstown is the all star of this c If you want to experience what an on-point, luxury car-buying experience truly should be - look no further. MB of Hagerstown is the all star of this category hands down. The entire experience never once felt “sales-y”. You are treated as a treasured guest who is a well-educated buyer (and seller, if you’re trading in a vehicle, as I was). My salesman, Rob Edmonds was genuinely warm & welcoming. He is the consummate professional & unbelievably knowledgeable about the MB history & brand in general. The Sales Manager, Austin Shemon worked with Rob giving me far more than I’d anticipated for my trade & a more than fair number on my new GLC that I had fallen in love with. Tony Mills, the finance King finished out the absolutely seamless experience & I was happily on my way. A truly first class experience from beginning to end - well done, guys, you’ve earned a customer for life! More

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Superlative Experience Leasing my 2020 GLE350 Not enough superlatives to describe the excellent customer service from Rob, Tony, Lisa and Sherman. Knowledgeable, professional, low key, creative, Not enough superlatives to describe the excellent customer service from Rob, Tony, Lisa and Sherman. Knowledgeable, professional, low key, creative, attentive, fair, going the extra mile: Tony and Rob alerted me to a program my insurance company had to provide a financial stipend for leasing the GLE resulting in a reduction in my monthly payment. More

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Great experience. Great experience buying our 2019 Mercedes Benz GLS 450. The paperwork was ready beforehand and and we drove off in our car in about 2.5 hours. Kyle Great experience buying our 2019 Mercedes Benz GLS 450. The paperwork was ready beforehand and and we drove off in our car in about 2.5 hours. Kyle was friendly and professional and great to talk to, ask questions and above all try out multiple models. He did not pressure or bother us by calling and hounding. Instead, stepped back and showed us all the cars. Austin went through the finance paperwork with us and answered our questions and concerns (didn't have many). Again, he too was professional and was knowledgeable. Overall, very happy with how everything turned out. More

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Customer Service is AWESOME Kyle Swanson was the best salesman we have ever worked with. He made everything super easy. We purchased 2 Sprinter vans and Kyle even got us a quot Kyle Swanson was the best salesman we have ever worked with. He made everything super easy. We purchased 2 Sprinter vans and Kyle even got us a quote for our upfitting so we would know our bottom line after the deal. The entire Hagerstown of Mercedes team made sure we stayed within our budget. Kyle made sure the entire process was completely stress free. Kyle even returned our old tags for us. He provided us with the best customer service. More

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Excellent Michael Lavrvrenchik was very helpful in our purchase of our new S450 Mercedes. Mike explained very throughly the operation of the Mercedes and was ve Michael Lavrvrenchik was very helpful in our purchase of our new S450 Mercedes. Mike explained very throughly the operation of the Mercedes and was very friendly. More

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