Austin Shemon | Page 26

A Refined Search Process Just for Me; First Time Buyer We started the journey when my passed-down 2005 ML became unreliable. Barry really learned my likes and dislikes, needs in my next vehicle, and of cou We started the journey when my passed-down 2005 ML became unreliable. Barry really learned my likes and dislikes, needs in my next vehicle, and of course my wants and I never felt that I was being grilled for answers; all of our conversations were natural and honest. Together we narrowed down the features that I was looking for and that same day MB of Hagerstown had ordered a vehicle with all of my "must-haves" and it was on its way. Barry kept me updated as the vehicle traveled to town, got certified and inspected, and was ready for a test drive. Needless to say it was the perfect fit when it arrived - I know that this is because they took the time to understand me as a driver and tailored their search for me. This was not an endless process of test driving different vehicles and switching between options, and going back to the drawing board, etc.. etc. This was a refined search process just for me that was streamlined and seamless. I never felt overwhelmed, even as a first time buyer. Barry let me set the pace; when I needed time to process he gave me space and when I was ready to pull the trigger he was proactive and responsive. Barry was my ally from the start; explaining options, deciding on which license plate graphics, sunshades and key chains - you name it - he was there for me. He was patient with my questions and always just an email away. He kept me up to date on what I would need to bring with me and what we could take care of in advance - I never felt unprepared. He set up everything in my new car for me including "home" in my navigation and my favorite Sirius station prior to my arrival. Justin, the GM, reached out during my process as well, offering support and commitment to my journey. Austin made financials a breeze, comfortable and confidential. Everyone goes out of their way to make you feel special - this is not a "reach a quota" dealership. This is personal experience start to finish with an understanding that customers are making a life orienting purchase. At MB of Hagerstown you walk in as a neighbor but leave as family. If you're looking for a comfortable experience, a fair price and a life time relationship - there is no need to even look anywhere else. I'm officially a proud, "for-life" client. More

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Deja vu all over again I looked at Mercedes all over the place. Called Barry London who had sold us a Mercedes in 2007. Barry patiently rode around in several different Mer I looked at Mercedes all over the place. Called Barry London who had sold us a Mercedes in 2007. Barry patiently rode around in several different Mercedes with me until he found the right one, just like he did 10 years ago. More

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My Third Benz This is my third Benz purchase at MB of Hagerstown and the second purchase with Barry London as my sales consultant. I have to say that this was by f This is my third Benz purchase at MB of Hagerstown and the second purchase with Barry London as my sales consultant. I have to say that this was by far one of the easiest purchases that I have ever made. No haggling was necessary. My questions were answered and things were ready to go when it was time to put pen to paper. I would and have recommended people visit Austin and Barry if thinking about purchasing a Mercedes-Benz. More

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Great experience....again. This is the 5th vehicle we have purchased (or leased) from MB of Hagerstown in the last 8 years or so (I get bored easy ;). Every single time has bee This is the 5th vehicle we have purchased (or leased) from MB of Hagerstown in the last 8 years or so (I get bored easy ;). Every single time has been a fantastic experience for purchasing. The staff is always friendly and polite and treat us with respect (even during negotiations with my husband which can be tough). We always walk away feeling like we received a very fair deal. This is the 3rd MB we've purchased... we just keep coming back for more. The vehicles and the great dealership and staff are top notch. Barry London has been our sales associate for the last two purchases and he's great to work with. This was our first experience with CJ, the finance manager, she's very lovely and very knowledgeable. of their products and the financing process. The vehicle I purchased was previously owned by Shannon so she came over and introduced herself and talked to us about the car, she was delightful also! Seamless purchase. Also have to give a shout out to Austin for working with us on the numbers! Go buy a Mercedes at Mercedes Benz of Hagerstown. You won't be disappointed, I'm quite sure! More

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What a great experience! We've been looking at different cars for almost two months, with some pretty unpleasant experiences with different dealers and various brands of cars. We've been looking at different cars for almost two months, with some pretty unpleasant experiences with different dealers and various brands of cars. What a difference walking into the Hagerstown Mercedes dealership!. Martin met me at the door. I told him what I was interested in, and he walked me through all of the models. Martin was very professional, very pleasant, very polite, and was very respectful of my interests and of my time. He answered all my questions and showed me many cars around the range of what I originally came in to see. We test drove several cars. I ended up buying a different model than I came in to look at. The whole experience was simply first rate. I have nothing but praise for Martin and the other people working at Hagerstown Mercedes. We had a lot of fun talking with other people while the purchase processing was going on. I can't image buying any other brand of car from any other dealer from here on out. More

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We just bought our 4th Mercedes-Benz from this dealership. This dealership and its service department are always professional as well as knowledgeable and friendly. We have bought or leased 4 vehicles. Each ex This dealership and its service department are always professional as well as knowledgeable and friendly. We have bought or leased 4 vehicles. Each experience was comfortable, well organized, and quicker than other dealers from our past. The sales folks are very knowledgeable about not only the current model year options, but about past years as well. The bright, friendly environment, easy location, and beautiful inventory make this a great place to buy a vehicle. More

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smooth and experienced I've known Mercedes-Benz of Hagerstown management and sales for years now. They make me feel special when I work with them as if I am part of an elit I've known Mercedes-Benz of Hagerstown management and sales for years now. They make me feel special when I work with them as if I am part of an elite club. But I think that is adequate being a Mercedes owner ;-) More

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New car after many years My previous car had 190,000 miles, so it has been many years since I shopped for a new auto. After looking at possible vehicles at several dealership My previous car had 190,000 miles, so it has been many years since I shopped for a new auto. After looking at possible vehicles at several dealerships, I was quite discouraged by the lack of knowledge by sales personnel at the visitedcdealerships. My purchase was based on the knowledge of the Mercedes by Rob our sales person. More

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best dealership ever! Martin Jones (sales) and Austin Shemon (manager) were very kind and professional to my 17 year old son when he was looking to buy a used car. They tre Martin Jones (sales) and Austin Shemon (manager) were very kind and professional to my 17 year old son when he was looking to buy a used car. They treated us as if we were Donald Trump and Bill Gates at their dealership. Some other dealerships treated my son as if he were a nuisance and couldn't possibly be worth their time. Martin worked with him on all the details and history of the car. Austin crunched the numbers and worked with him on the price and financing. My son truly enjoyed his first car buying experience because of these two wonderful people. Thanks to them he is now enjoying his Camaro. More

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Spectacular! Seamless and easy purchasing from the time that I made my wishes known until the time that My wife and I received the keys and drove away from the dea Seamless and easy purchasing from the time that I made my wishes known until the time that My wife and I received the keys and drove away from the dealership. Everyone was so kind, attentive, helpful and most of all efficient! More

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