Austin Shemon | Page 27

After hours car purchase My fiancee and I were at another dealership when I decided to check online (on my mobile device) to find the car I was looking for. I saw the vehicle My fiancee and I were at another dealership when I decided to check online (on my mobile device) to find the car I was looking for. I saw the vehicle at MB of Hagerstown and called for more details. When Barry answered the line I knew I was working with a real pro. I am in sales and it is always a pleasure to deal with someone who gets the craft. Barry was so helpful even so far as to stay late past the dealerships hours of operation to wait for me to arrive. When I saw the car it was love at first sight and we started the paperwork. Barry and Austin Shemon were an absolute pleasure to deal with and we were so happy with the experience that when I am in the market again MB of Hagerstown will be my first stop. More

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Mercedes GLE350 4/9/16 I'd just like to say ..." No way am I buying a new car today" . However.... Upon arrival at the dealership we were looking at an suv , my wi 4/9/16 I'd just like to say ..." No way am I buying a new car today" . However.... Upon arrival at the dealership we were looking at an suv , my wife was in love all over again ! Soon after we met Barry London, who I must say knows just about everything there is to know about any Mercedes on the lot. He didn't pressure us at all let us look and then test drive the gle350. We knew the final outcome at that point but had to see if the numbers would work. C.J. Then did her manic, while this was happening Barry got the Mercedes ready for us to take home. At this point I think we all knew how this would end.... My wife , the social b. That she is met Justin and Austin.... And the rest is history. We drove off in HER new Mercedes and my new white Mercedes hat....FYI my blue Mercedes is still on the showroom floor.... More

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Excellent Service STILL exists! My husband and I want to thank you for the wonderful courtesy shown to us by you and your entire staff. You all went out of your way to make us feel s My husband and I want to thank you for the wonderful courtesy shown to us by you and your entire staff. You all went out of your way to make us feel special, welcome, and did everything in your power to accommodate us in far more ways than we anticipated. So for that -- we give you a huge THANK YOU! It's refreshing to receive that type of customer service in today's world. It's good to know that the art of excellency still remains at Hagerstown Mercedes! More

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Wonderful car shopping experience! One of the staff members greeted me and offered assistance immediately upon my arrival. Everyone I dealt with was courteous and professional. Rob Ed One of the staff members greeted me and offered assistance immediately upon my arrival. Everyone I dealt with was courteous and professional. Rob Edmonds was my salesperson. Rob was very courteous and pleasant from the start of the process to the end. The financing process was very quick and they did not try to add a bunch of unnecessary extras that most car dealerships do. This was the most hassle-free car shopping experience I have ever had. The whole process was very efficient . This was a wonderful experience from beginning to end. I love my E350; it is pure joy driving that car! Thanks Rob and everyone else at Mercedes Benz of Hagerstown! More

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Always a comfortable experience This is the 2nd vehicle we have purchased from Mercedes Benz of Hagerstown. Each visit has been relaxed and informative. Our sales associate, Rob, w This is the 2nd vehicle we have purchased from Mercedes Benz of Hagerstown. Each visit has been relaxed and informative. Our sales associate, Rob, was very personable, knowledgeable and helpful. We will continue to recommend this dealership to our friends. More

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Best Dealer Experience Ever! I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after hearing other lease horror stories. My sales person was Rob Edmonds. Rob was wonderful to deal with. There was no heavy sales pitch just straight forward information and a real desire to match me with a vehicle I would be happy with. This was very refreshing. I had rented a CLA for a week on my last vacation so I was pretty much sold on the car before I walked into the dealer. The biggest thing for me was fitting it in my budget. This is where Austin Shemon came in. Austin explained everything about leasing to me in detail. Answered all my many question with the patience of a Saint. When it came time to sign the paperwork (the nervous part) CJ Brown made that a pleasant experience as well. Because we purchased so late in the evening we were all kind of numb and I missed asking Rob a few questions. I emailed Rob to see if he would mind if came back by the dealership to go over some items on the car. He accommodated with my crazy schedule and answered all my questions. Obviously, at this dealership, their services do not stop once the sale is made. They go the extra mile to make sure their customers are satisfied. During meeting with Rob I meet the General Manager of the dealership who took the time to introduced himself, ask if there was anything else they could do for me. I will recommend this dealership to all who ask me about my vehicle. More

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Easy from start to finish. The whole time from start to finish the people we dealt with never made us fill like it was to late. We did come in late after 7 PM. every time, but t The whole time from start to finish the people we dealt with never made us fill like it was to late. We did come in late after 7 PM. every time, but the sales people were always courtesy and professional. The sale people made it easy to purchase a vehicle. Thank you More

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Love my new 2016 GLE SUV This was our third new car purchase from MB of Hagerstown. We are always welcomed by name and love the great service we get there! This was our third new car purchase from MB of Hagerstown. We are always welcomed by name and love the great service we get there! More

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Best customer service experience ever My experience today was the best in customer service at a dealership I've had. I went in to look at a car today and left; very satisfied with my purch My experience today was the best in customer service at a dealership I've had. I went in to look at a car today and left; very satisfied with my purchase, the negotiation process, the deal offered and the car I left with. Even the conversations I had with them about life in general was a great experience. I think I just became a life long Benz driver:) More

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Easy and no pressure Rob was great as was the rest of the crew. Polite, amusing, and friendly staff. Also offered promotions I didn't ask about. Matt Grove Insurance B Rob was great as was the rest of the crew. Polite, amusing, and friendly staff. Also offered promotions I didn't ask about. Matt Grove Insurance Broker Frederick, Md More

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