Austin Shemon
Austin Shemon at Mercedes-Benz of Hagerstown
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Austin Shemon | Page 28

Sales Manager

Mercedes-Benz of Hagerstown

1955 Dual Highway
Hagerstown, MD 21740

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4.9
406 Reviews

Dealership Experience

17 yrs, 4 mos

4.9

406 Reviews

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406 Reviews of Austin Shemon

December 28, 2015

Dealership Rating
Employee Rating

Great Experience Smooth and easy transaction. Very helpful. Everything was explained in a very detail in a friendly manner. Great experience. Thank you Rob be happy ev More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Edmonds

Dec 29, 2015

Mercedes-Benz of Hagerstown responded

Car buying as it should be, easy and hassle free. I am glad to hear that our team delivered excellence in customer service, that is our #1 priority! Thank you for sharing your experience in this review and for choosing Mercedes Benz of Hagerstown. Please let us know if we can be of further assistance. All the best, Justin Harbert GM-Mercedes Benz of Hagerstown

December 24, 2015

Dealership Rating
Employee Rating

The best dealership I have ever worked with Mercedes of Hagerstown is the best dealership they are true professionals they are fair knowledgeable and most important make the experience of buying More

by Shahin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry London, Justin Harbert , CJ Brown

Dec 28, 2015

Mercedes-Benz of Hagerstown responded

Thank you for sharing your Mercedes Benz of Hagerstown experience in this review. It is always great to get feedback on how our team is doing as we strive to provide excellent customer service and an enjoyable experience. Wishing you many happy miles! Please don't hesitate to contact us if we can be of further assistance. Sincerely, Justin Harbert General Manager at Mercedes Benz of Hagerstown

December 22, 2015

Dealership Rating
Employee Rating

Purchase of a 2016 C300 4MATIC Benz This was the best involvement of purchasing a new car that we have ever experienced. It was a joy to work with Barry London. He was very knowledgeab More

by ravenfan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry London, Justin Harbert

Dec 22, 2015

Mercedes-Benz of Hagerstown responded

We appreciate your review and letting us know how our team is doing! As we continually strive to provide excellence in customer service, your feedback helps towards that goal. Please don't hesitate to let us know if we can be of further assistance. We hope you are enjoying your new C300! All the best - Justin Harbert GM-Mercedes Benz of Hagerstown

December 16, 2015

Dealership Rating

EXCELLENT AS USUAL! I've given the 5 star rating due to the fact we've purchased numerous vehicles from this dealer. Mike Lavrenchik is extremely personable, and always t More

by THOMAS12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Harbert , Adam Himmelwright, Michael Lavrenchik

Dec 17, 2015

Mercedes-Benz of Hagerstown responded

We can't thank you enough for making Mercedes Benz of Hagerstown your choice, time and time again for your automotive needs. Earning your trust with excellent customer service is our #1 priority. Thank you for letting us know in this review that our team has provided an exceptional experience for you. Please don't hesitate to give us a call if we can be of further assistance. Wishing you many happy miles! Justin Harbert GM - Mercedes Benz of Hagerstown

December 08, 2015

Dealership Rating

Mercedes Benz of Hagerstown is the bomb! Super friendly, customer aware staff. Listens to the customer!! Awesome experience! Look forward to our next purchase! Our first Mercedes purchase a More

by Melissa@Noels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Harbert, Rob Edmonds , CJ Brown, Michael Lavrenchik

Dec 09, 2015

Mercedes-Benz of Hagerstown responded

Welcome to our Mercedes Benz of Hagerstown family! We are grateful for the opportunity to earn your trust and business. Thank you for sharing your experience in this review. Please don't hesitate to give us a call if we can be of further assistance. Wishing you many happy miles in your new Mercedes! Sincerely, Justin Harbert GM-Mercedes Benz of Hagerstown.

November 28, 2015

Dealership Rating

2016 C300 Just bought our third new Mecedes Benz from MB of Hagerstown . Fast and easy transaction as always. Thanks to Barry , Rob , and Austin. We will be More

by DenLouMB2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry London, Rob Edmonds , CJ Brown

Nov 30, 2015

Mercedes-Benz of Hagerstown responded

Thank you for putting your trust in our team here at Mercedes Benz of Hagerstown. We are happy to have earned your business time and time again by providing a hassle free and efficient purchasing process. We would also like to thank you for sharing your MBofH experience in this review. Through reviews such as yours, we can continually improve our overall customer service. Please don't hesitate to let us know if we can be of further assistance. Regards, Justin Harbert GM-Mercedes Benz of Hagerstown

November 24, 2015

Dealership Rating

Mike Lavrenchik is the BEST! My husband and I went back to this dealership to turn in a lease and step into a new lease... Seamless! Brought in a 2014 Mercedes Benz E class and we More

by Renovations
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Justin Harbert, Alex Folz , CJ Brown, Adam Himmelwright, Michael Lavrenchik

Nov 25, 2015

Mercedes-Benz of Hagerstown responded

We are happy to hear that your upgrade process went smoothly and that you are enjoying your new 2016. Mike and the entire team here at Mercedes Benz of Hagerstown strive to provide the very best in Customer Service; Every Customer...Every Time. Thank you for placing your trust in MBoH once again. And thank you for letting us know how we are doing in this review. Wishing you many happy miles in your new 2016 Benz! Justin Harbert GM - Mercedes Benz of Hagerstown

November 08, 2015

Dealership Rating

Sucessful sale I had an amazing experience at this dealership. I originally thought I would not be able to afford the car I was interested in. When I worked with t More

by Mbrown6565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: CJ Brown, Shannon Dorian

Nov 10, 2015

Mercedes-Benz of Hagerstown responded

Thank you for placing your trust in us. It is a wonderful feeling to have a dream such as owning a particular car, come true! We are so glad to have helped make that dream come true. I would also like to thank you for taking the time to share your purchase experience in this review, so that we may continually improve our customer service. Please let us know if we can be of further assistance. Wishing you many happy miles in your new Benz! Justin Harbert GM-Mercedes Benz of Hagerstown

November 03, 2015

Dealership Rating

Very helpful, knowledged employees As first time customer of this dealership, very please with help and time give us in understanding our new car and completing the necessary paperwork More

by Judith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry London

Nov 09, 2015

Mercedes-Benz of Hagerstown responded

Welcome to our Mercedes Benz of Hagerstown family. Thank you for giving us the opportunity to help you with your new car purchase. We take pride in making sure you understand all that comes with that vehicle and making the paper-process as hassle-free as possible. Please don't hesitate to contact us if you have any questions or of we can be of further assistance. Thank you for this review us and letting us know how we are doing! Wishing you many happy miles in your new vehicle. Justin Harbert GM-Mercedes Benz of Hagerstown

November 02, 2015

Dealership Rating

Outastanding service and support This dealership's service department is the reason we keep coming back to buy more cars here. Marty Gillions and his frontline team - Alex Folz and Ad More

by DrJohnCottrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Folz, Rob Edmonds , Adam Himmelwright

Nov 09, 2015

Mercedes-Benz of Hagerstown responded

Having a service advisor / team that you know and trust is paramount! I may be biased, but I happen to think that we have the best team around when it comes to our staff here at Mercedes Benz of Hagerstown. We are family and we want you to feel like a member of that family as soon as you walk in our doors...no matter who you are there to see! We are excited to announce that Alex Folz has been awarded the 2015 Mercedes-Benz Service Laureates Service Advisor Award, joining Adam in this very prestigious ranking! We value your business and having you as a member of our Benz family. We are also grateful for your time in letting us know how we are doing so we can continually improve upon our service to you! Please let us know if we can be of further assistance. Regards, Justin Harbert GM - Mercedes Benz of Hagerstown

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