Austin Shemon | Page 30

Wonderful car shopping experience! One of the staff members greeted me and offered assistance immediately upon my arrival. Everyone I dealt with was courteous and professional. Rob Ed One of the staff members greeted me and offered assistance immediately upon my arrival. Everyone I dealt with was courteous and professional. Rob Edmonds was my salesperson. Rob was very courteous and pleasant from the start of the process to the end. The financing process was very quick and they did not try to add a bunch of unnecessary extras that most car dealerships do. This was the most hassle-free car shopping experience I have ever had. The whole process was very efficient . This was a wonderful experience from beginning to end. I love my E350; it is pure joy driving that car! Thanks Rob and everyone else at Mercedes Benz of Hagerstown! More

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Always a comfortable experience This is the 2nd vehicle we have purchased from Mercedes Benz of Hagerstown. Each visit has been relaxed and informative. Our sales associate, Rob, w This is the 2nd vehicle we have purchased from Mercedes Benz of Hagerstown. Each visit has been relaxed and informative. Our sales associate, Rob, was very personable, knowledgeable and helpful. We will continue to recommend this dealership to our friends. More

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Best Dealer Experience Ever! I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after hearing other lease horror stories. My sales person was Rob Edmonds. Rob was wonderful to deal with. There was no heavy sales pitch just straight forward information and a real desire to match me with a vehicle I would be happy with. This was very refreshing. I had rented a CLA for a week on my last vacation so I was pretty much sold on the car before I walked into the dealer. The biggest thing for me was fitting it in my budget. This is where Austin Shemon came in. Austin explained everything about leasing to me in detail. Answered all my many question with the patience of a Saint. When it came time to sign the paperwork (the nervous part) CJ Brown made that a pleasant experience as well. Because we purchased so late in the evening we were all kind of numb and I missed asking Rob a few questions. I emailed Rob to see if he would mind if came back by the dealership to go over some items on the car. He accommodated with my crazy schedule and answered all my questions. Obviously, at this dealership, their services do not stop once the sale is made. They go the extra mile to make sure their customers are satisfied. During meeting with Rob I meet the General Manager of the dealership who took the time to introduced himself, ask if there was anything else they could do for me. I will recommend this dealership to all who ask me about my vehicle. More

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Easy from start to finish. The whole time from start to finish the people we dealt with never made us fill like it was to late. We did come in late after 7 PM. every time, but t The whole time from start to finish the people we dealt with never made us fill like it was to late. We did come in late after 7 PM. every time, but the sales people were always courtesy and professional. The sale people made it easy to purchase a vehicle. Thank you More

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Love my new 2016 GLE SUV This was our third new car purchase from MB of Hagerstown. We are always welcomed by name and love the great service we get there! This was our third new car purchase from MB of Hagerstown. We are always welcomed by name and love the great service we get there! More

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Best customer service experience ever My experience today was the best in customer service at a dealership I've had. I went in to look at a car today and left; very satisfied with my purch My experience today was the best in customer service at a dealership I've had. I went in to look at a car today and left; very satisfied with my purchase, the negotiation process, the deal offered and the car I left with. Even the conversations I had with them about life in general was a great experience. I think I just became a life long Benz driver:) More

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Easy and no pressure Rob was great as was the rest of the crew. Polite, amusing, and friendly staff. Also offered promotions I didn't ask about. Matt Grove Insurance B Rob was great as was the rest of the crew. Polite, amusing, and friendly staff. Also offered promotions I didn't ask about. Matt Grove Insurance Broker Frederick, Md More

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Great Experience Smooth and easy transaction. Very helpful. Everything was explained in a very detail in a friendly manner. Great experience. Thank you Rob be happy ev Smooth and easy transaction. Very helpful. Everything was explained in a very detail in a friendly manner. Great experience. Thank you Rob be happy ever. More

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The best dealership I have ever worked with Mercedes of Hagerstown is the best dealership they are true professionals they are fair knowledgeable and most important make the experience of buying Mercedes of Hagerstown is the best dealership they are true professionals they are fair knowledgeable and most important make the experience of buying a car an enjoyable one. Great product and great dealership More

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Purchase of a 2016 C300 4MATIC Benz This was the best involvement of purchasing a new car that we have ever experienced. It was a joy to work with Barry London. He was very knowledgeab This was the best involvement of purchasing a new car that we have ever experienced. It was a joy to work with Barry London. He was very knowledgeable, patient, and caring throughout the entire experience. The royal treatment we received from Barry, Justin Harbert, and Austin Shemon encourages us to buy our next car from this dealership. More

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