Check out Belinda Frost's reviews on DealerRater

October 31, 2025

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Work done was fine but communication from the contact person was lacking. After initial call at 8:15 I was never told or contacted about ready time. Called 3x starting at 4:00 leaving multiple voice msg person was lacking. After initial call at 8:15 I was never told or contacted about ready time. Called 3x starting at 4:00 leaving multiple voice msgs but never called back. Finally just went to dealer at 5:15 and told car was ready. More

by FBUDZIAK

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Randy Maggio

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Nov 02, 2025 -

Spitzer Kia Cleveland responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

October 21, 2025

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Had an oil change done on my Lexus and other free service like wheel balancing which also comes with it,a great deal I would recommend cos my car runs like a brand new car,I’ll always recommend them if you w like wheel balancing which also comes with it,a great deal I would recommend cos my car runs like a brand new car,I’ll always recommend them if you want a job well done with lots of freebies that’s gonna mk your car runs like new again 👍 More

by okorokwonmecha

Verified Customer

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Recommend Dealer

Yes

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Oct 21, 2025 -

Spitzer Kia Cleveland responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 18, 2025

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Spitzer service techs are the best. Rachel was my tech and kept me well informed of the progress. She went out of her way to assist this “mature” lady. Thank you!! Rachel was my tech and kept me well informed of the progress. She went out of her way to assist this “mature” lady. Thank you!! More

by R&L S

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Stephen Donat, Caleb Caudill, Erica Markiewicz, Rachel Lewis

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Oct 18, 2025 -

Spitzer Kia Cleveland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Kia Cleveland. We look forward to having you as one of our valued customers for many more years to come!

October 16, 2025

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Service was excellent. They even washed my front window on the inside!!the dealership manager made sure l was satisfied with the service They even washed my front window on the inside!!the dealership manager made sure l was satisfied with the service More

by Jkotsy1

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Joseph Marullo

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Oct 16, 2025 -

Spitzer Kia Cleveland responded

Thanks for sharing your thoughts about your experience with Spitzer Kia Cleveland. We appreciate your business and hope to see you again soon!

October 14, 2025

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Employee Rating

Losing oil, proved to dealer three times. Last visit lost a quart of gas in 300 mi Not correcting problem Taking me for a ride. On 3rd oil consumption test Last visit lost a quart of gas in 300 mi Not correcting problem Taking me for a ride. On 3rd oil consumption test More

by KIMBUCKTWO

Verified Customer

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Recommend Dealer

No

Other Employees Tagged: Freddy Mansour, Michael Mansour, Cory Brown, Carmella Gullas , Richard Montague, Darius Roberts , Tabitha Barowick

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Oct 18, 2025 -

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Oct 18, 2025 -

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 09, 2025

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Everytime I come here i have to sit for hours and they forgot to do my oil change that i had a appointment for at 3:00. forgot to do my oil change that i had a appointment for at 3:00. More

by Dachellehayes2

Verified Customer

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Recommend Dealer

No

Other Employees Tagged: Ely Rivera, Josh Cole, Rachel Lewis , Richard Montague

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Oct 12, 2025 -

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Oct 12, 2025 -

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 07, 2025

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Belinda Frost is great to work with. She always is so responsive and takes great care us. She always is so responsive and takes great care us. More

by Mary O.

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Recommend Dealer

Yes

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Oct 08, 2025 -

Spitzer Kia Cleveland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Kia Cleveland. We look forward to having you as one of our valued customers for many more years to come!

October 03, 2025

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I went to the dealership for my 10am appt and was taken right away! Excellent service! Got in and got out in a timely manner! And most importantly a friendly staff! right away! Excellent service! Got in and got out in a timely manner! And most importantly a friendly staff! More

by argkon15

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Tom Wolfe , Rachel Lewis

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Oct 03, 2025 -

Spitzer Kia Cleveland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 03, 2025

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Good freindly and person checking me in was fast friendly and explained everything well andproffesional and explained everything well andproffesional More

by tpatricy

Verified Customer

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Recommend Dealer

Yes

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Oct 04, 2025 -

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 03, 2025

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Employee Rating

If you're really serious about buying a vehicle it truly is the place to be right there they're very courteous and they will help you is the place to be right there they're very courteous and they will help you More

by NUPANUP8642

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Mary Hernandez, Emmanuel Sims

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