Ben Carlson | Page 9

worst experience ever DO NOT BUY YOUR CAR FROM HERE now on my 4th engine...they are so full of lies and deceit and are a horrible representation of any dealer I have ever bought a vehicle from! They do now on my 4th engine...they are so full of lies and deceit and are a horrible representation of any dealer I have ever bought a vehicle from! They do not follow Toyota service protocol and have treated me horribly due to service issues they have created and neglected to repair properly. Do not believe they have done a thorough multi point inspection either go somewhere else where you matter!!! More

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Excellent. Would have liked a heads up on the maintenance package as to cost. It brought me over my limit for my monthly payment that I wanted to stay within. package as to cost. It brought me over my limit for my monthly payment that I wanted to stay within. More

by jsanborn63 Verified Customer Verified Customer

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Exceptional service DCH Toyota gives you family service with all of the latest technology! The level of knowledge among the staff is quite impressive! I am never disa DCH Toyota gives you family service with all of the latest technology! The level of knowledge among the staff is quite impressive! I am never disappointed. Thank you to Lee Burns and the entire team at Wappingers Falls Toyota! Keep on doing what you are doing. More

by LJIAVA Verified Customer Verified Customer

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30 K Service The staff at DCH Wappingers Toyota are outstanding. It starts at the top with the General Manager, Mr. Lee Burns. As long as you have him at the helm The staff at DCH Wappingers Toyota are outstanding. It starts at the top with the General Manager, Mr. Lee Burns. As long as you have him at the helm of the dealership you have a customer in me. His service Manager Ben Carlson is awesome. Ben cares abut the customer and will make sure that your vehicle gets fixed right the first time. Ben is always willing to do what ever it takes to make sure the customer leaves the dealership happy. More

by mschlot723 Verified Customer Verified Customer

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kathleen is always totally professional and helpful best experience thus far at this dealership. shuttle driver was friendy and efficient. staff took an interest in my to do list for my vehicle. best experience thus far at this dealership. shuttle driver was friendy and efficient. staff took an interest in my to do list for my vehicle. More

by monzie Verified Customer Verified Customer

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Paint was peeling on my 2013 RAV4, on some areas of my car. I spoke with Ben Carlson (operations manager) , at dealership. He was able to get approval for repairs to be done on my car , for the defective car. I spoke with Ben Carlson (operations manager) , at dealership. He was able to get approval for repairs to be done on my car , for the defective paint. He expedited the process, and got the approval very fast. Work was done at an auto body shop in my area, which was very convenient. Car looks great now, almost like new. Ben came through for me, and I would highly recommend him, and his dealership. Thanks, Ben... Denis D. More

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New car sales Melissa S. was a pleasure to deal with. I have bought 2 vehicles from her. She is always professional and gets back to you promptly. Melissa S. was a pleasure to deal with. I have bought 2 vehicles from her. She is always professional and gets back to you promptly. More

by lynnvv491 Verified Customer Verified Customer

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‘09 Tacoma sales and service I recently purchased my ‘09 Tacoma from DCH WF Toyota, and I have nothing but good things to say about the sales experience with Romy Ruette, and Ben I recently purchased my ‘09 Tacoma from DCH WF Toyota, and I have nothing but good things to say about the sales experience with Romy Ruette, and Ben Carlson went above and beyond in the service dept. Thank you again Ben!! More

by jon argust Verified Customer Verified Customer

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Nice people, good service with one exception I bought a Prius Prime last year and within a month of my purchase, the driver's side mirror housing was loose. There was no outside damage at all, ye I bought a Prius Prime last year and within a month of my purchase, the driver's side mirror housing was loose. There was no outside damage at all, yet the mirror housing was obviously not secure. It wobbled while driving. Since I was not able to "prove" that my car had not had an accident or had not been hit by another car, DCH Wappingers Falls dealership refused to fix it. After spending over $20,000 on a new car, I thought that denial was a poor business decision. I can see if the housing was smashed or even scraped. But that was not the case. I have always recommended the Prius line to friends, but I think that era is over. Any car maker that tries to save money that way is suspect. Will Toyota make good on any other guarantees that came with the car? More

by fred42 Verified Customer Verified Customer

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Best Service! The staff at DCH care about their customers. If you’re not happy they will do their best to satisfy. Plus their vehicles are very reliable. I’ve never The staff at DCH care about their customers. If you’re not happy they will do their best to satisfy. Plus their vehicles are very reliable. I’ve never had any major issues with a Toyota vehicle thus far. More

by tina_gagliardi Verified Customer Verified Customer

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