Bill Cannato | Page 2

Great Dealership!!!! I purchased 2 new jeeps last week. The way Ganley Village deals with customers makes it so easy to keep coming back. This was my 9 vehicle I purchas I purchased 2 new jeeps last week. The way Ganley Village deals with customers makes it so easy to keep coming back. This was my 9 vehicle I purchased from Ganley. I even purchased my first Dodge Ram dump truck about 3 months ago for my construction company. It is a hassle free dealership. I have been dealing with Justin Taylor for about 12 years. He has great knowledge of the different vehicles they sell. Because of the GM Mike Campola and Justin Taylor I will be dealing with Ganley Village for many years to come. I should also mention about the 5 star service Department. Dealing with the Seevice Manager Bill Cannato and his service department is just another bonus doing business with Ganley Village. More

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On my third purchase from Don Weiland I am very impressed with Don Weiland. He is a good guy who is fair. I am on my third vehicle I purchased from him. I am feeling like I wouldn't buy fr I am very impressed with Don Weiland. He is a good guy who is fair. I am on my third vehicle I purchased from him. I am feeling like I wouldn't buy from anyone else again. He doesn't brush through the numbers and try to pull a fast one. He explains everything. He compromises and does what he says he will do. Bill Cannato in service is top notch and treated me great as well. Thanks again for a great buying experience! More

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Jeep in for a week and still no timetable when it will done I have had my jeep grand Cherokee for three months. A month into my lease my radio was not working properly and holding pre-station channels. I calle I have had my jeep grand Cherokee for three months. A month into my lease my radio was not working properly and holding pre-station channels. I called the service department and made a schedule and scheduled an appointment for 9 AM. After dropping off my vehicle I heard nothing and called at 1 PM, they had just pulled it in at 4 PM I had heard nothing again so I stopped up to see what was going on. They said they had no fix for it so I told him I want to take my car. A month later my Jeeps screen is going black and no controls are available. I called to make an appointment and the first vehicle for rental iavailable Is 2.5 weeks out. I take the appointment and unfortunately the problem gets worse. I stop in a week before my appointment and say what am I supposed to do when I have no controls on the screen I am told it is not life-threatening I said well I would like to you to take it in early and he’s tells me well I can screw somebody else and give you a car. A week later I get a call from the service department reminding me of my original appointment. I said that’s funny because you had my car for a week she then says let me check and transferred me to the service manager. I ask what is going on he said I had a tech look at it however he’s been busy with an engine. No estimate of when this will be resolved. I have now had their rental Dodge Caravan for a week while I pay for my lease with No time frame of when my car will be completed. So far the service department has done nothing. I would not recommend them to anyone. Only word to describe is HORRIBLE. After writing the review and calling the dealership, the service manager was in contact immediately and kept me update daily and quickly took care of the problem and was apologetic. While overall, is wasn't the greatest experience, Bill Cannato did his best to take care of it once it was brought to his attention. Updated overall rating to a 3. More

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Great customer service I had an issue with my vehicle and took it to the dealership. They did everything in there power to help resolve the issue. Bob Kukwa contacted me per I had an issue with my vehicle and took it to the dealership. They did everything in there power to help resolve the issue. Bob Kukwa contacted me personality and met with me face to face at the dealership to make sure the issue got resolved. Highly recommended dealership. More

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Pathetic Service Department I have had nothing but issues getting service done to my truck. After purchasing a $50,000 truck, I would expect some level of urgency to get my issue I have had nothing but issues getting service done to my truck. After purchasing a $50,000 truck, I would expect some level of urgency to get my issue taken care of. Not only does it take 3 weeks to get your vehicle in, they rarely have loaner cars available. They do not go out of their way to be a convenience to you at all (except Bill Whipple, he at least tried to help). One of the service techs, Jeff, even refused to listen to a 10 second video on my phone I took so that someone can hear the noise coming from my truck (and totally disrespected Bill W). He was "off the clock" so helping a customer for 30 seconds is apparently out of the question. When my truck was in for service, I called at least 5 times to get an update. Each time I was asked to leave my name and number and I'd receive a call back. That never happened. Every time I'm in there, no one even acknowledges that I'm there. I have to go out of MY way to find someone to talk to me. I specifically called and asked to talk to the Service Department Manager, and I was not once connected. This has been a very eye opening experience for me. Ganley lost a loyal Ram customer this week due to their service department More

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Great doing business with you! Mike, was one of the many that introduced himself to me during the duration of my purchase. I was a pleasure meeting Mike. Thank you for the great s Mike, was one of the many that introduced himself to me during the duration of my purchase. I was a pleasure meeting Mike. Thank you for the great serve you provide. More

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what a great person he know exactly what customers need when he greets a customer he enjoys his job very much and always has the right answer the service and sales d he know exactly what customers need when he greets a customer he enjoys his job very much and always has the right answer the service and sales dept and detail dept are top notch More

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300s Freak I always get into the dealership in a good amount of time. Everyone in there is so friendly and the go beyond the line of duty. Which is great. I always get into the dealership in a good amount of time. Everyone in there is so friendly and the go beyond the line of duty. Which is great. More

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Worst Service I have ever experienced Do not bring your vehicle in for service! I have had the worst experience and the customer service has been terrible. Brought my 2016 Jeep in for an o Do not bring your vehicle in for service! I have had the worst experience and the customer service has been terrible. Brought my 2016 Jeep in for an oil change there for the first time and found out they didn't put oil in it. Car was stalling out and lights were on so I brought it to another dealership to find out there was no oil put in my car causing all the issues and having to replace other parts that went bad due to not having oil. I called and talked with the service manager and a manager and was told I could take time out of my day and inconvenience me to bring it in for them to look at my car but I would have to pay for it all. They were not friendly. Would never recommend the dealership for service work. More

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Awesome Very friendly and transparent, you don't feel like you are getting the run around, you feel as if they actually want to help not just sell you somethi Very friendly and transparent, you don't feel like you are getting the run around, you feel as if they actually want to help not just sell you something More

by LUKE92 Verified Customer Verified Customer

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