"Canceled my warranty without my knowledge "
Recently called dealership to get my truck serviced and found out the extended warranty that I purchased with the truck in 2013 had been canceled. After talking with Toyota Financial Services they informed me the dealership canceled my warranty without my authorization or knowledge in 2015. I have tried to contact the dealership and no one wants to talk to me or return my phone calls. Don’t buy a vehicle from these crooks. They might come off as nice but will screw you over and look the other way. Now I am forced to pay for a repair that should have been covered by warranty.
"May 9, 3018"
Thank you Eric and the friendly staff at Wallingford Toyota. Friendly staff, efficient, knowledgeable., and easy sale force! No pressure! The Prius Prime is quality product!
"The way car buying should be"
After going to three other dealerships in the last two days, this was an extremely refreshing experience. The way car buying should be! I was exhausted after previous test drives where the salesmen would not stop talking the whole time, and they lived up to the used car salesman stereotype.
Then I went to Toyota of Wallingford, where I didn't even intend to buy a car initially -- I just thought I'd test drive a Mazda they had, and then continue shopping around. I was very lucky to get John Savenelli, who was the ideal salesperson. Friendly, honest, and smart -- and no BS. He was quiet and mostly only answered questions, rather than trying to "sell" me a car. The Mazda was maybe a little better than the other compact SUVs I test drove, but it was honestly the friendly, no pressure sales experience that made me move forward.
Also, Bill in finance was very easy to work with, and seemed genuinely interested in getting to know me. Only a couple times did I feel that he was trying to up-sell me on the add-ons and extras, but I do understand that's part of the business.
The facility was well organized, the car was spotless, and I was happy with the price in the end. I would definitely recommend this place (and John specifically) to anyone in the market for a used car.
"Thank you John!!!"
Although we went there pretty much knowing what we wanted, he was extremely helpful, very courteous, and polite. He said he just started but he was an excellent salesman and I felt very welcome and at home.
"Good service !!!"
Good experience with Jay and Bill. Everything smooth from start to finished no pressure friendly and polite. Wallingford Toyota was pleasant will recommend to friend.
"A true blessing "
My wife and I could not have been more pleased and thankful for such a wonderful experience with Toyota of Wallingford. From the moment we walked in to the moment we drove off in our new car our salesman, Jimmy, was with us every step of the way. He’s a real genuine guy who has the customers best interest in mind. He was patient, friendly, and made us feel comfortable about making such a big decision. Bill, the finance guy, was also an awesome guy who made the closing very smooth. Dave, the used car manager gets a shout out as well. Last, Heather, the online salesman was great in getting me connected with what was available. All in all, an amazing experience.
This was the 2nd time we buy a car from Toyota of Wallingford, and it has been an excellent experience.
Eric P. and CJ were helpful and knowledgeable as well as accommodating and made the car buying experience easy and great
- Patricia Smith
I throughly enjoyed my experience with Wallingford Toyota from beginning to end jimmy his manager and billy took very good care of my needs extremely happy with my new rav4 awesome guys I feel that they went above n beyond their duty for me I will surely recommend them to my people for their future car needs thank you guys again it was a pleasure doin business with you
I been with Toyota for over 18 yrs and all my kids have Toyota cars I have buddy who has Toyota too trying to get other friend to buy a car from Toyota of wallingford
Fast no-haggle process. They allow the product to speak for itself. Family friendly, and quick from start to finish. I would highly recommend Fred and a dealership.