Mike Marshall

Everyone is very friendly and seems to enjoy their job. I got in fast and everything went smoothly. I got in fast and everything went smoothly. More

by sgannon14 Verified Customer Verified Customer

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Would recommend the dealership - from sales to service. Highly attentive to getting you in, serviced and back on the road. Highly attentive to getting you in, serviced and back on the road. More

by Chuck Senseney Verified Customer Verified Customer

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Everyone is excited to help you with any kind of problem that may have and always sending updates thank you👍😎 that may have and always sending updates thank you👍😎 More

by greglargent Verified Customer Verified Customer

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Should have driven after the alignment pulls to the right. Should have swapped tires side to side in the front to see if there was a radial pull. Paper work for alignment shows in speck. Was in for ste right. Should have swapped tires side to side in the front to see if there was a radial pull. Paper work for alignment shows in speck. Was in for steering wheel being off to the right and pull to the right. More

by redtail63019 Verified Customer Verified Customer

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Great service you guys did a great job for me at a very reasonable price and the service department was very friendly and helpful reasonable price and the service department was very friendly and helpful More

by brian-klaus Verified Customer Verified Customer

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Oil change and tire rotation and multipoint inspection here was optimal. I dropped it off 15 minutes before my appointment, went to ALDI and Walmart for weekly shopping and when I put the groceries in the here was optimal. I dropped it off 15 minutes before my appointment, went to ALDI and Walmart for weekly shopping and when I put the groceries in the house it was ready to pick up. More

by GravyGator Verified Customer Verified Customer

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I drove 100 miles to purchase a new vehicle. This is my second purchase from you all. Jordan Black was excellent to work with. I highly recommend him. The best experience ever purchasing a This is my second purchase from you all. Jordan Black was excellent to work with. I highly recommend him. The best experience ever purchasing a vehicle More

by cwhittaker Verified Customer Verified Customer

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I love my new running boards. Great job on the installation they look Amazing and are on point! Great job on the installation they look Amazing and are on point! More

by jflaig77 Verified Customer Verified Customer

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All depts do not communicate well. Within seconds (yes seconds!) of taking delivery of the vehicle, the salesman would not respond. Salesman said that I would have a full tank. I ge Within seconds (yes seconds!) of taking delivery of the vehicle, the salesman would not respond. Salesman said that I would have a full tank. I get into the vehicle and prepare seat & mirrors and notice tank is only at 1/2. I text him a pic of the gauge and ask why it wasn't full, while he is still within sight, and no response. I was already tired from waiting 2 hours for them to "detail" the vehicle so I left. The detail was horrible. I believe someone wiped down the interior from the driver seat only, the rear seating area was still a mess. I was promised a 2nd key. Had to call/text over a dozen times and show up in person to ask for a sales manager before I got a real answer and finally scheduled to get a 2nd key made. Then go to get tags and find that the inspection was already expired. Made an appt to get inspections. There early morning and waited. Total wait time for an inspection was 3 hrs. I was told that he forgot to mark the ticket as a 'waiter'. They apologized and offered me a business card to show they owe me a free oil change, but they never gave me the card. Mentioned that I had a sound from transmission at this appt. They said I would have to leave it for a few days to diagnose a transmission noise. So I made that appt. Dropped off for the transmission appt on a Monday. Expected to hear from them by Thursday at latest. Called on Thursday, had to leave a message. Advisor calls me back and tells me that the guy is backed up will get to check it out on Friday. I call them back Friday afternoon and they said that it's more than they can handle and need to have someone else look at it. They tell me that they will send it to another dealer the following week on Tue or Wed. I call multiple times the next Wed & Thurs with no call-back. On Friday I call to ask for Service Manager. He does finally call me back to tell me that it did not get taken to other dealer. He is going to make arrangement for a private mechanic to look it over that specializes in this issue. It sits at this person's residence for over a week. I call every couple days for updates and have to leave messages with advisor & service manager. But calls not returned until the individual is 'done'. He supposedly replaces a part, but it doesn't fix issue. He then just re-programs the transmission computer and it still does not fix the issue. He then says that this noise is the torgue converter slipping but it's normal. So, essentially they took 4 weeks to do about 2 hrs worth of work and decided not to fix the issue. Again communication is almost non-existent here. At the end of the 4 weeks I had left a message to get a callback from the General Manager - Tim Rhame. No one called me. Not even a customer service rep. They take your money at time of sale and you're a distant memory. Held my truck through the end of their dealer warranty period then tell me good luck. This was the 3rd vehicle I had purchased from this dealer and had no issues with sales or service before. But after this joke of an experience, I have no intentions of going back. So far I am owed: a call from the GM, a half tank of gas, a proper detail, and a real diagnosis & repair of the transmission. I bet you anything that I get NONE of these. More

by randymaynard35 Verified Customer Verified Customer

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Jim butler is the worst DEALERSHIP that i have ever experience in my 73 years of life nothing but lies and B.S. on WARRANTY WORK if they can't fix the PROBLEM or know how THEY DENY THE WARRANTY so experience in my 73 years of life nothing but lies and B.S. on WARRANTY WORK if they can't fix the PROBLEM or know how THEY DENY THE WARRANTY so they don't have to fix the problem because the TECH'S or MORON'S never again will i PURCHASE anything from them again!! More

by mkreitler Verified Customer Verified Customer

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