Bill Gooden
Bill Gooden at Casey BMW
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Bill Gooden | Page 2

Finance Manager

Casey BMW

12861 Jefferson Avenue
Newport News, VA 23608

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4.9
38 Reviews
4.9

38 Reviews

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38 Reviews of Bill Gooden

April 20, 2024

Dealership Rating
Employee Rating

Best salesperson I have ever worked with in my entire life. If I could give Sharonda a higher rating I would she deserves it. She respected my wishes and gave me space and time to decide what best fit m More

by Albert.l.mccurdyjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2024

Casey BMW responded

It's truly heartening to hear about the exceptional service you received from Sharonda during your car buying experience. Being regarded as the best salesperson someone has ever worked with speaks volumes about her dedication and professionalism. Sharonda's respectful approach, giving you the time and space to make the right decision for your lifestyle, is commendable. Her friendly disposition undoubtedly enhanced your experience at Casey BMW, leaving a lasting and positive impression. Thank you for taking the time to acknowledge Sharonda's outstanding service, and if you ever need further assistance or have any questions, feel free to reach out.

April 18, 2024

Dealership Rating
Employee Rating

Alexxio & everyone we dealt with at Casey BMW were great! Love the car & deal we got! More

by Tamika
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexxio Gonzalez

Apr 24, 2024

Casey BMW responded

It's fantastic to hear that you had a great experience with Alexxio and the team at Casey BMW! Finding both a car you love and a great deal is certainly a winning combination. It sounds like they provided excellent service and made your car buying experience memorable and satisfying. If you have any further feedback to share or if there's anything else I can assist you with, please feel free to let me know.

April 18, 2024

Dealership Rating
Employee Rating

This was the smoothest car buying experience I have ever had. Sharonda and the entire team at Casey BMW made the entire experience seamless and painless! More

by Richard DeSalvo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Grant, Sharonda Plummer

Apr 24, 2024

Casey BMW responded

It's fantastic to hear that your car buying experience at Casey BMW was the smoothest you've ever had. Sharonda and the entire team deserve commendation for making the process seamless and painless for you. Their dedication to ensuring a positive and efficient experience is truly commendable. If you have any further feedback to share or if there's anything else I can assist you with, please feel free to let me know.

April 15, 2024

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Employee Rating

Demetrius was extremely professional, knowledgeable and most importantly a very nice gentleman. I will recommend Demetrius to my friends. More

by Cpapile
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2024

Casey BMW responded

It's wonderful to hear that Demetrius provided you with an exceptional experience at Casey BMW. Professionalism, knowledge, and friendliness are indeed valuable qualities, especially when it comes to assisting customers with their automotive needs. Recommendations from satisfied customers like yourself can be incredibly meaningful and impactful. Sharing positive experiences with friends and family can help others make informed decisions when considering where to turn for their automotive needs. If there's anything else you'd like to share about your experience or if there are any specific aspects of Demetrius's service that stood out to you, feel free to let me know. It's always great to highlight outstanding individuals who go above and beyond to ensure customer satisfaction.

April 05, 2024

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Employee Rating

Alexxio is fantastic, 100% the guy I call when I’m ready for my next purchase. He’s well informed, reliable, not pushy at all. Bill is a fantastic partner and he makes the paperwork completely painless. More

by Catherine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Emery Draughn, Alexxio Gonzalez

Apr 08, 2024

Casey BMW responded

It's wonderful to hear that you've had such a positive experience with Alexxio and Bill at Casey BMW. Having a knowledgeable and reliable salesperson like Alexxio can truly enhance the car-buying experience, especially when they're not pushy. And having someone like Bill to make the paperwork process painless is definitely a plus. If you're considering your next purchase, it sounds like you're in good hands with them.

April 04, 2024

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Employee Rating

I never felt pressured to buy. They did not hold the keys to my trade in hostage. Which made me feel more comfortable More

by Alex jt
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Grant, Alexander Kennedy , Genius- forgot his name. 5 stars

Apr 08, 2024

Casey BMW responded

It's great to hear that you didn't feel pressured to buy and that you felt comfortable during your experience at Casey BMW. Not feeling pressured and having the freedom to make decisions at your own pace can greatly enhance the car-buying process. It's also reassuring that they didn't hold the keys to your trade-in hostage, allowing you to maintain control and make decisions that best suit your needs. If there's anything else you'd like to share about your experience or if you have any questions, feel free to let me know!

March 31, 2024

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Employee Rating

John was amazing to work today and he got me the car I really wanted!! He spent quite a bit of the day due to my credit being locked. Once we got it unlocked it was Smooth sailing and I can’t wait to pick More

by Kia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2024

Casey BMW responded

It's fantastic to hear that John provided you with such an outstanding car-buying experience, especially during what sounds like a challenging time. His dedication and patience in helping you overcome obstacles, such as your credit being locked, truly demonstrate his commitment to customer satisfaction. It's wonderful that he could make your birthday month a little brighter with such a positive experience. Thank you for sharing your feedback, and it's great to know that you'll consider returning to him for future BMW purchases.

March 30, 2024

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Employee Rating

One of the very best experiences I’ve ever had at a dealership. They put up with my difficulties and bent over backwards to ensure I left with nothing but smiles on my face. Demetrius was phenomenal. More

by dysondj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lloyd Howell, Demetrius Hall Jr

Apr 01, 2024

Casey BMW responded

It's fantastic to hear that your experience at the dealership, particularly with Demetrius, was one of the very best you've ever had. Dealing with difficulties can be challenging, but it's clear that Demetrius and the team went above and beyond to ensure your satisfaction. Their dedication to ensuring you left with a smile speaks volumes about their commitment to customer service. Thank you for sharing your positive feedback, and I'm glad to hear that you had such a phenomenal experience.

March 29, 2024

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Employee Rating

I had a great experience visiting this dealership and all the reps were very attentive to my needs. More

by marshall_toxey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2024

Casey BMW responded

It's wonderful to hear that you had a great experience at the dealership and that all the representatives were attentive to your needs. Attentive customer service can make all the difference in ensuring a positive car-buying experience. Thank you for sharing your feedback, and I'm glad to hear that you had such a positive visit.

March 25, 2024

Dealership Rating
Employee Rating

Sharonda was very great to work with. I really would’ve brought my suv if it wasn’t for her More

by Lillando72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sharonda Plummer

Mar 25, 2024

Casey BMW responded

It sounds like Sharonda made a significant impression on you with her service. It's always valuable to have positive experiences with service professionals, especially when they make a difference in your decision-making process. If there's anything else you need assistance with regarding your SUV or any other matter, feel free to let me know.

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