Bill M. | Page 5

I had a pleasant experience buying my vehicle from Decozen. When it comes to service, “Bill” was simply awful. Very rude and condescending, I called another dealership and was able to have my concerns Decozen. When it comes to service, “Bill” was simply awful. Very rude and condescending, I called another dealership and was able to have my concerns heard and my vehicle scheduled for service in a timely manner. Instead of lecturing, the other dealership understood the issues and the receptionist was very kind. More

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They honest. Get rite to the point of the problem. Service department very Friendly. VreT work keep it up ... custome very satisfying cant complain thanks Service department very Friendly. VreT work keep it up ... custome very satisfying cant complain thanks More

by dagoodlife04 Verified Customer Verified Customer

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Straightforward process. The two times I've had to service my vehicle, they were courteous and prompt. Everyone I dealt with was pleasant and straight-forward. service my vehicle, they were courteous and prompt. Everyone I dealt with was pleasant and straight-forward. More

by OHAVERON Verified Customer Verified Customer

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I would like to Thank Decozen Chrysler Jeep Dodge representatives for the great experience on purchasing a new vehicle during this difficult pandemic. The professionalism, knowledge and mannerism wa representatives for the great experience on purchasing a new vehicle during this difficult pandemic. The professionalism, knowledge and mannerism was truly a great experience . More

by RCRUZ0219 Verified Customer Verified Customer

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My headlights were not working. Dan did a great job and the price was more than reasonable. Actually he had once of his master techs do that job. DeCozen dodge Jeep ram is a great place to do business. the price was more than reasonable. Actually he had once of his master techs do that job. DeCozen dodge Jeep ram is a great place to do business. More

by chrislogan4298 Verified Customer Verified Customer

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The receptionist lady in service department was very rude. She needs customer service training. The gentlemen were great. Very efficient. Service on car was great. rude. She needs customer service training. The gentlemen were great. Very efficient. Service on car was great. More

by ginricfoods Verified Customer Verified Customer

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I bought my car at Decozen with no pressure from the salesman. Every time that I brought my car in for service, the repairs were done in a timely fashion. I strongly recommend Decozen as a dealership to salesman. Every time that I brought my car in for service, the repairs were done in a timely fashion. I strongly recommend Decozen as a dealership to make your next vehicle purchase. More

by patfarley1 Verified Customer Verified Customer

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Usually the service is really good, on time detailed and service department provides good communication unfortunately my last visit was not timely the communication was poor it took 4 1/2 hours to get an o service department provides good communication unfortunately my last visit was not timely the communication was poor it took 4 1/2 hours to get an oil change even though I called ahead to set an appointment at 9 AM More

by MARKP Verified Customer Verified Customer

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Quick, quality service with no hassle. Determined remedy quickly and got it done in a very reasonable timeline. The team at decozen stand behind their vehicles and look out for the customer on a rebulsr bas quickly and got it done in a very reasonable timeline. The team at decozen stand behind their vehicles and look out for the customer on a rebulsr basis. Great service awesome dealership. More

by cli4us Verified Customer Verified Customer

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This dealership has no concern for cleanliness or customer service. I have had my 2020 Rubicon for a month. It was never cleaned properly before it was given to me and every time I bring it to these customer service. I have had my 2020 Rubicon for a month. It was never cleaned properly before it was given to me and every time I bring it to these guys, it comes back with a new problem. And their loaner cars are disgusting. During covid you would think standards would go up. I had to wipe the car down and sit on a towel. It was filthy and had 75k miles on it with no maintenance. Felt safer in my new car that has steering issues, that the dealer would not address. A customer tells you their brand new car shakes and you does not hold a lane, their response, that's how jeeps drive . Glad a pretty significant safety issue is brushed off and they don't want to deal with it. Dishonest and rude. Avoid at all costs. More

by Dissatisfied Verified Customer Verified Customer

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