Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Bill McLean

Overview Reviews (1332)

Contact Me

View All Employees

< View All Employees

Bill McLean

Bill McLean | Page 3

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me

4.9

1,332 Reviews

Overview Reviews (1332)

Dealership Experience

18 yrs, 9 mos

Industry Experience

32 yrs, 9 mos

4.9

1,332 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Bill McLean

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

1332 Reviews of Bill McLean

July 30, 2026

Dealership Rating

Employee Rating

Service was done when scheduled and in a timely fashion at the agreed on price . What more could you ask for at the agreed on price . What more could you ask for More

by George Smith

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

Jul 30, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and sharing your 5-star review! We look forward to welcoming you back next time. Safe travels, George!

July 23, 2026

Dealership Rating

Employee Rating

Visit was seamless, in and out within an hour when quoted time was two hours. time was two hours. More

by fosters1915

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 23, 2026 -

Otto Cadillac responded

We are thrilled to hear that we got you back on the road quickly! Thanks for choosing Otto Cadillac.

July 16, 2026

Dealership Rating

Employee Rating

We were able to get an appointment quickly. They took us in fast with quality care and service. We only deal with OTTO for service on our Cadillac. Everyone very professional and courteous. Gre They took us in fast with quality care and service. We only deal with OTTO for service on our Cadillac. Everyone very professional and courteous. Great dealership. More

by capullen50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 17, 2026 -

Otto Cadillac responded

We're happy to have your business and your trust! It's wonderful to hear that our team provided you with quick, quality, and professional service. Thank you for choosing Otto Cadillac and sharing your support. We hope to welcome you back next time!

July 15, 2026

Dealership Rating

Employee Rating

This dealership got me in quickly and serviced my car to my satisfaction. I was very pleased with the service provided. my satisfaction. I was very pleased with the service provided. More

by lisawhitman62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Kelly Jo Wisler

Jul 16, 2026 -

Otto Cadillac responded

Lisa, we're glad to know you were pleased with the service and that we could assist you promptly. We aim for more than a 3-star rating, so if there's anything specific we can do to improve your experiences further, please let us know! Thank you, Roger Prentiss - Service Manager - 518-869-5000

July 02, 2026

Dealership Rating

Employee Rating

The service was provided both professionally and with quality. The repair was done and completed to our satisfaction quality. The repair was done and completed to our satisfaction More

by christy.smith

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

Jul 06, 2026 -

Otto Cadillac responded

Christy, we are happy to hear our team met your needs! Thank you for choosing Otto Cadillac and for your business.

July 01, 2026

Dealership Rating

Employee Rating

The service here is unmatched and very pleasant and the people are very considerate to their customers. people are very considerate to their customers. More

by crowningshieldw

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve LeMon, Amber Young, Kelly Jo Wisler, Ryan Bussinger , Paul Bull

Jul 02, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac! We are thrilled to hear that our team impressed you. Safe travels!

June 30, 2026

Dealership Rating

Employee Rating

I’ve used Otto for my last 3 cars now and the service and communication and friendliness is always great! communication and friendliness is always great! More

by nicolesteixeira

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan Zukowski, Ryan Bussinger , Ian Maher

Jun 30, 2026 -

Otto Cadillac responded

Hi Nicole! Thank you for making Otto Cadillac your go-to dealership! We appreciate your business and look forward to seeing you next time. Safe travels!

June 11, 2026

Dealership Rating

Employee Rating

Very pleasant experience for a not so pleasant situation! They where in contact with me every step of the way to let me know the progress of the repair. Great job ! They where in contact with me every step of the way to let me know the progress of the repair. Great job ! More

by mikedauto

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Zukowski

Jun 11, 2026 -

Otto Cadillac responded

We’re glad we could make a difficult situation a bit easier! Thank you for choosing Otto Cadillac and for sharing your experience with our team!

June 09, 2026

Dealership Rating

Employee Rating

Long wait and lack of professionalism and sarcastic comments from service staff. Quality of work performed not up to mark. comments from service staff. Quality of work performed not up to mark. More

by bhavin2109

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Jun 10, 2026 -

Otto Cadillac responded

We're disappointed to hear about your experience, particularly regarding the quality of work and professionalism you described. Your feedback is important to us, and we would like the opportunity to better understand what occurred. Both Meghan and I attempted to reach you by phone and left a voicemail to discuss your concerns, but have not yet been able to connect with you. At your convenience, please return our call so we can learn more and work toward a resolution. Thank you for bringing this to our attention. Roger Prentiss - Service Manager - 518-869-5000

June 06, 2026

Dealership Rating

Employee Rating

Great dealership. Specially Bill in service and Mike in Sales. They need to replace Ian. Specially Bill in service and Mike in Sales. They need to replace Ian. More

by DRAYKO

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Declan Cohen, Michael Caccese, Amber Young, Kelly Jo Wisler, Ryan Bussinger , Ian Maher

Jun 08, 2026 -

Otto Cadillac responded

There is nothing better than a great review. Bill and Mike will appreciate your shoutout. Thanks for giving Otto Cadillac your business, Drayko!