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Bill McLean

Overview Reviews (1332)

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Bill McLean

Bill McLean | Page 4

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me

4.9

1,332 Reviews

Overview Reviews (1332)

Dealership Experience

18 yrs, 9 mos

Industry Experience

32 yrs, 9 mos

4.9

1,332 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1332 Reviews of Bill McLean

June 01, 2026

Dealership Rating

Employee Rating

Great dealership, the people are what make the difference at Otto. Everyone cares. All employees always go above and beyond. at Otto. Everyone cares. All employees always go above and beyond. More

by ToddHanlon145

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

Jun 02, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your review of our team! We truly do care about our customers and your feedback means the world to us. See you next time, Todd!

June 01, 2026

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Employee Rating

Amber was friendly, knowledgeable, and efficient. I was in and out with my rental. Thank you I was in and out with my rental. Thank you More

by sweetgrief1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Jun 02, 2026 -

Otto Cadillac responded

Thanks for the shoutout to Amber! We appreciate your support here at Otto Cadillac.

May 18, 2026

Dealership Rating

Employee Rating

Excellent service from the moment, I have arrived until the moment I left. Really top-notch! the moment I left. Really top-notch! More

by jmichaelskiba

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

May 19, 2026 -

Otto Cadillac responded

Michael, it was our pleasure to assist you. Thank you from all of us here at Otto Cadillac!

May 13, 2026

Dealership Rating

Employee Rating

Great service. Friendly staff and great customer environment.The service manager Mr. McLean was very helpful. Friendly staff and great customer environment.The service manager Mr. McLean was very helpful. More

by ararma

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve LeMon.

May 13, 2026 -

Otto Cadillac responded

We are grateful for your five stars! We will pass your kudos along to Mr. McLean and the rest of the team. Thank you from everyone here at Otto Cadillac!

May 01, 2026

Dealership Rating

Employee Rating

Very pleased with the service in both sales and service departments. Very thorough in making sure all options are explained and offered, even if I don't want those services at that particular time. departments. Very thorough in making sure all options are explained and offered, even if I don't want those services at that particular time. More

by denise.haley

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Amber Young , Steve LeMon, Declan Cohen

May 04, 2026 -

Otto Cadillac responded

Hi, Denise! We're pleased you're satisfied with our sales and service teams at Otto Cadillac. We always aim to make sure you have all the information you need. Thank you for your feedback!

April 29, 2026

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Employee Rating

Good service for my car and perfect . Every thing is good .Thank you for the service. Every thing is good .Thank you for the service. More

by minsoethan1

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

May 01, 2026 -

Otto Cadillac responded

It was our pleasure to assist you! Thank you for choosing Otto Cadillac.

April 29, 2026

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Employee Rating

Great dealership to work with! Purchased our 2nd vehicle last week. Everyone is so friendly and welcoming from the front desk, sales, finance, and service department. Purchased our 2nd vehicle last week. Everyone is so friendly and welcoming from the front desk, sales, finance, and service department. More

by Sandib

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michael Caccese, Ryan Bussinger , Ian Maher

Apr 30, 2026 -

Otto Cadillac responded

Thank you so much for the feedback, Sandib! We wish you many safe and happy miles in your new vehicle. -The Otto Cadillac Team

April 25, 2026

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The staff was very friendly and helpful. The time it took for a diagnostic was a little excessive. The time it took for a diagnostic was a little excessive. More

by demastre

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Apr 27, 2026 -

Otto Cadillac responded

Your kind review warms our hearts! Thank you from the Otto Cadillac Team.

April 23, 2026

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They are here to put you in the best car possible and see that everything works and is top notch. that everything works and is top notch. More

by annarondac

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young

Apr 24, 2026 -

Otto Cadillac responded

We are so happy that our Otto Cadillac team delivered an excellent experience. Thank you, Anna!

April 17, 2026

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Employee Rating

Needed warranty work done. They diagnosed the problem and order the parts and scheduled my repair promptly. They diagnosed the problem and order the parts and scheduled my repair promptly. More

by Teresaohl

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Apr 17, 2026 -

Otto Cadillac responded

Hi Teresa, thank you for sharing your positive experience with the Otto Cadillac team. We are always happy to help with your warranty repair!