Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 6

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
1,293 Reviews

Dealership Experience

18 yrs, 2 mos

Industry Experience

32 yrs, 2 mos

4.9

1,293 Reviews

Write a Review

1293 Reviews of Bill McLean

September 16, 2025

Dealership Rating
Employee Rating

I love that the employees are so nice,they are very helpful and I don't mind waiting More

by reia22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2025

Otto Cadillac responded

Thank you for your confidence in Otto Cadillac, and for your business. We are grateful to have you as a customer!

September 15, 2025

Dealership Rating
Employee Rating

just bought my 4th car there so all good. Pleasant staff and good surrondings. easy to work with. More

by dstack0606
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 16, 2025

Otto Cadillac responded

Thank you for your confidence in Otto Cadillac, and for your business. We are grateful to have you as a customer!

September 12, 2025

Dealership Rating
Employee Rating

I have been dealing with Bill Mc Lean and Steve Le Mon for years. I only go in for service when Bill is there as he is so professional and thorough with me and my car.. when I leave there I have 100 More

by ROZZ360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve LeMon

Sep 15, 2025

Otto Cadillac responded

Thank you for sharing your experience with Bill and Steve! We’re proud to have them on our team, and it's wonderful to hear how well they take care of you and your vehicle. We look forward to serving you again at Otto Cadillac, and we thank you for your trust and support! Safe travels!

September 10, 2025

Dealership Rating
Employee Rating

Sales representative Declan was awesome to work with. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. More

by asaneff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

Otto Cadillac responded

We’re delighted to hear Declan and our team made your experience seamless and straightforward here at Otto Cadillac. We look forward to working with you again in the future! Safe travels!

September 08, 2025

Dealership Rating
Employee Rating

I received excellent customer service. Made a stressful situation very manageable. very happy with every level of service. More

by Karen Ulrich
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 09, 2025

Otto Cadillac responded

Hi Karen, we're so glad our team made a tough situation easier for you. Thank you for choosing Otto Cadillac and for sharing your feedback!

September 08, 2025

Dealership Rating
Employee Rating

I would like to see them have more inventory of new trucks to shop from. More

by petaccione
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2025

Otto Cadillac responded

Thank you for sharing this feedback. I am sorry to hear our inventory did not meet your expectations. I will share your comments with the team, and if there is anything specific I can help you look for, please let me know. Thank you, Ian Maher - General Sales Manager - 518-869-5000

September 05, 2025

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Employee Rating

I had an outstanding experience with their service; it was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. More

by mkanopka26
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are thrilled to hear about your outstanding experience with our service team. We hope to see you again at Otto Cadillac!

August 29, 2025

Dealership Rating
Employee Rating

The dealership is clean and attractive. They always provide refreshments. The staff is polite and professional. More

by CHESTERWBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young

Sep 02, 2025

Otto Cadillac responded

Thank you for sharing your feedback about our team and facility, Chester! We truly appreciate your business and hope to see you again at Otto Cadillac. Safe travels!

August 29, 2025

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Employee Rating

Great friendly service! Bill was great and kept us informed about the entire service and got us on our way in a timely manner. More

by brassguy1954
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Otto Cadillac responded

Thank you for sharing your experience with Bill and the team! We appreciate your business and hope to see you again at Otto Cadillac. Safe travels!

August 27, 2025

Dealership Rating
Employee Rating

Very good service Bill was on top of his game would recommend friends and family. More

by inc-15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Otto Cadillac responded

Thank you for recognizing Bill's excellence and recommending our service to your friends and family! See you down the road at Otto Cadillac.

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