Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 8

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.9
1,293 Reviews

Dealership Experience

18 yrs, 2 mos

Industry Experience

32 yrs, 2 mos

4.9

1,293 Reviews

Write a Review

1293 Reviews of Bill McLean

July 31, 2025

Dealership Rating
Employee Rating

The service manager does a excellent job, service department also does great! I would recommend Otto to anyone, More

by martylesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Caccese

Aug 13, 2025

Otto Cadillac responded

Thank you for recommending Otto Cadillac! We're thrilled to hear that our service manager and team did an excellent job. See you next time!

July 31, 2025

Dealership Rating
Employee Rating

Otto Cadillac shines every time. Kind, courteous, thorough and knowledgeable. I will recommend them for service every time. More

by saderrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Jo Wisler

Aug 13, 2025

Otto Cadillac responded

We’re happy to hear you’re consistently impressed with our team. We look forward to serving you again. Thank you for being a part of the Otto Cadillac family!

July 30, 2025

Dealership Rating
Employee Rating

Service manager was very professional and personal. He handled the repair expeditiously and we were very pleased. More

by dstamler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We are pleased to hear you had a professional, efficient, and overall positive experience working with our team. Thank you for choosing Otto Cadillac and we hope you will continue to work with us in the future. Safe travels!

July 26, 2025

Dealership Rating
Employee Rating

Went in for warr service. Staff was very friendly and professional. Everything went as should have. Thank you! More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Scott, thank you for choosing Otto Cadillac and thank you for sharing your experience with us! We look forward to seeing you next time. Safe travels!

July 24, 2025

Dealership Rating
Employee Rating

Friendly, professional and timely. Glad to use their services. Great experience all a round. Thank you. More

by lizandkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Jo Wisler , Mike Ceresse (sp)

Aug 13, 2025

Otto Cadillac responded

We're so happy you enjoyed your experience with Otto Cadillac. Thank you for choosing us and sharing your feedback. Safe travels!

July 23, 2025

Dealership Rating
Employee Rating

Service was good. Upset that they didn’t tell me when I was paying, that they didn’t tell me they assessed an up charge of $80 on the $2700 I was paying for using a c More

by samran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Jo Wisler

Aug 13, 2025

Otto Cadillac responded

We genuinely regret any inconvenience, and we are very sorry for the lack of transparency regarding payment fees. Please feel free to reach out to us if you would like to discuss this further. Thank you, Roger Prentiss - Service Manager - 518-869-5000

July 21, 2025

Dealership Rating
Employee Rating

Bill is service is Great, easy to work with. Great job explaining everything wrong with car. More

by No name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you so much for your kind words! We appreciate your business here at Otto Cadillac and will be sure your kind words reach Bill.

July 20, 2025

Dealership Rating
Employee Rating

Service was good but a little slow (2hours for an oil change). When car was given back it was parked partially on the sidewalk after jumping the curb with right front tire. Luckily no damage to tire or More

by albanypig1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you for your feedback. We will speak to our team about the issues you have mentioned, and we hope to see you again at Otto Cadillac. Ian Maher - General Sales Manager - 518-869-5000

July 17, 2025

Dealership Rating
Employee Rating

Great service! Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. More

by jolaiacona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We are thrilled to hear from you! Thank you for choosing Otto Cadillac and sharing your support for Bill and the team. Ian Maher - General Sales Manager - 518-869-5000

July 16, 2025

Dealership Rating
Employee Rating

Got a date within a day or 2 to stop and get oil changed and tires rotated. Took less than an hour. More

by mikeoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you for the great review. We look forward to seeing you again at Otto Cadillac! -Roger Prentiss - Service Manager - (518) 692-9604

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