Bill McLean | Page 9

Our vehicle was taken right in as usual. We always get friendly, quality and timely service. We always get friendly, quality and timely service. More

by penncentral Verified Customer Verified Customer

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Have been using Otto for life of our Cadillacs and are always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. More

by tricjabs Verified Customer Verified Customer

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On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they created was not solved until after customer was raked over the coals. The customer was accused of causing an issue clearly caused when the car was in the shop. A lengthy verbal back and forth ensued between manager and customer. Customers appreciate problem solvers. I was put on the defensive defending myself against ridiculous accusations. “Working together” should follow through from start to finish. In addition, customer is always asked to spend more $ on top of a simple appt. Such as an oil change. This is never forced however. More

by bches1353 Verified Customer Verified Customer

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Excellent customer service, Bill was great, and kept me informed of progress. Very happy with dealership! informed of progress. Very happy with dealership! More

by donnellyb8 Verified Customer Verified Customer

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Ian was great to work with. He was very pleasant and appeared to be very knowledgeable. A fob had to be ordered. When it came in, I had to bring the car back so it could be prog He was very pleasant and appeared to be very knowledgeable. A fob had to be ordered. When it came in, I had to bring the car back so it could be programmed bill in servicel was wonderful. They even washed my car which impressed me.So far, I have been completely satisfied with Otto Cadillac. More

by richardeulerrealestate Verified Customer Verified Customer

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Employees are very knowledgeable and super nice. it was a very pleasant experience they were very efficient and not waste your time it was a very pleasant experience they were very efficient and not waste your time More

by na13 Verified Customer Verified Customer

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I am unfortunately disappointed in their service. I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable t I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable to take the time to diagnose correctly and on this last time they rushed through and gave me a faulty part that could’ve been very dangerous for my family moving forward. More

by Meghannicchi Verified Customer Verified Customer

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All staff is friendly and very professional! It’s always a great experience! Never had a complaint yet! It’s always a great experience! Never had a complaint yet! More

by sbond702 Verified Customer Verified Customer

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Roger is always very helpful and courteous when we bring in our vehicles. Thank you for all you do! in our vehicles. Thank you for all you do! More

by tcullum124 Verified Customer Verified Customer

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Got towed due to parking break locking up in MA while en route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! More

by TheDancers Verified Customer Verified Customer

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