Bill Shelton | Page 5

Honda Pilot Positive experience. Bill did a great job of highlighting the vehicles features. The sales deal was positive. I called ahead and they had the car I Positive experience. Bill did a great job of highlighting the vehicles features. The sales deal was positive. I called ahead and they had the car I ended up buying moved inside out of the 95 degree heat, humidity and sun. That made the experience that much better. They didn't push a bunch of extra stuff I wasn't interested in. Thank you Columbia Honda More

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couldn't of been any better service From the minute I walked in, they talked to me and listened and got exactly what I was wanting from just listening without asking a bunch of unwanted From the minute I walked in, they talked to me and listened and got exactly what I was wanting from just listening without asking a bunch of unwanted questions. Very excellent service from Bill Shelton, he's the best, and also Trenton Custard!! Very personable people that actually care about you. Thank you!! More

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On this day great service was provider by one person On this day I was patiently waiting on my sales person to come. Several of the staff had asked me if I had been helped and I advised that I was waitin On this day I was patiently waiting on my sales person to come. Several of the staff had asked me if I had been helped and I advised that I was waiting on my salesperson Chris to come. The service desk had contacted him but he just blew me off stating that I needed to speak with someone else and he would eventually be there and for me to have a seat and wait. After waiting there for over an hour a very nice gentleman by the name of Mr William Shelton (who had asked several times if I needed anything) persistently asked what exactly Chris was suppose to do. I advised that when I purchased my car on Saturday that It was the end of the day and Chris had told me to come back and he would show me what I needed to know about my car and how to connect my phone. I also told him that Chris stated that if I had any trouble I could just read the manual. Mr. Shelton then advised me that he would be more than happy to show me everything I needed to know. Mr. Shelton walked me out to my car and not only showed me everything on my car he set all my settings to my liking and explained all my buttons. He never rushed but took his time. He gave me all of his attention and asked for nothing in return. I had no idea that good customer service was still out there, and now because of this one employees caring, patient and dedicated work ethic I will tell everyone I know and don't know to go to Columbia Honda. More

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Very positive experience Just bought a brand new Honda Odyssey and though my wife really likes her new van the reason I am writing this is solely because of the positive exper Just bought a brand new Honda Odyssey and though my wife really likes her new van the reason I am writing this is solely because of the positive experience it was for me. My wife and I were referred specifically to Mr Bill Shelton to work with on getting us into a new van and I can see why. It became obvious very quickly that Bill was more interested in making sure we were comfortable with the decisions we were making than he was in making a sale. Totally felt like he was sincerely trying to help us first and foremost. Bill possessed an extremely thorough understanding of features of the van we were looking at and was very patient in showing how the features functioned. Additionally he personally walked us through the entire service department and introduced us personally to the service department manager, and a service writer and technician that we could request to work with when we bring our van in for routine service. There was no pressure from him and absolutely none of the usual non-sense of the car salesman having to run back and forth between the manager to see what kind of 'deal' he could make while keeping us waiting. When it got to a point that we were ready to mover forward with the purchase of the van Bill simply presented a very reasonable and up front price for the van. No silly games what-so-ever. I have absolutely no buyer's remorse and do not feel taken advantage of at all. Thanks for all your help Bill. More

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Great Car Buying Experience My wife and I were in the market for a new car with a baby on the way. From start to finish, Columbia Honda and Bill Shelton took great care of us. Bi My wife and I were in the market for a new car with a baby on the way. From start to finish, Columbia Honda and Bill Shelton took great care of us. Bill would answer any questions we had about our car no matter the time of day, and he responded right away. He made sure we had a fair price on both our trade in and new car. Keith Marlett also did a great job in the finance department. From fair pricing to excellent customer service, Columbia Honda beats all expectations. More

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Respectful Treatment Bill Shelton, the salesman I worked with, was courteous and respectful of my time. He never pressured me or made me feel like my business was unimpor Bill Shelton, the salesman I worked with, was courteous and respectful of my time. He never pressured me or made me feel like my business was unimportant. More

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Perfect Experience We drove 3 hours to buy from Columbia Honda. Our sales person, Bill Shelton, was easy to deal with. The delivery was quick and easy. Keith handled all We drove 3 hours to buy from Columbia Honda. Our sales person, Bill Shelton, was easy to deal with. The delivery was quick and easy. Keith handled all our paperwork and was very knowledgeable. More

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Bill Shelton made our experience very pleasant. The service of our salesman, Bill Shelton, was excellent!!! Mike Miller was also helpful in locating the car we wanted. Bill Shelton personally int The service of our salesman, Bill Shelton, was excellent!!! Mike Miller was also helpful in locating the car we wanted. Bill Shelton personally introduced us to each one of the department managers and the company general manager. Everyone was very friendly and helpful in every way. More

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Bad Dealership - Great Salesman.. I definitely will do future Business ONLY IF BILL SHELTON.HELPED ME Bill was great and very The Dealership had a large inventory of clean, used vehic I definitely will do future Business ONLY IF BILL SHELTON.HELPED ME Bill was great and very The Dealership had a large inventory of clean, used vehicles. BILL SHELTON talked to me on the phone and the car was as promised. We took a test drive and ready to buy. Then things went downhill. We waited 2 1/2 hours to sign the finance papers. When we arrived, there was one customer looking at cars. After our test drive, another customer had come in. I personally watched 4 customers THAT CAME IN AFTER US .being taken for finance. We had been pre-approved for credit.and papers were approved and ready, but we ad to wait for finance, who did nothing but try to sell us service plans etc. If that car was available ANYWHERE ELSE, WE WOULD HAVE LEFT. if not for Bill Shelton... . More

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Like part of the family Bill made sure that I was taken care of and had everything that I needed. Want a Honda? Deal with Bill Shelton. He is still with you after the sale. Bill made sure that I was taken care of and had everything that I needed. Want a Honda? Deal with Bill Shelton. He is still with you after the sale. More

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