Bill Smith | Page 3

Done with. This dealership I’ve gotten 4 cars from this dealership and another from sister dealership down the road. Last 2 times the very long waits to close on car were disapp I’ve gotten 4 cars from this dealership and another from sister dealership down the road. Last 2 times the very long waits to close on car were disappointing. I liked working with the salesperson but the poor service on closing out the sale was un acceptable. This last time another 2+ hours after being at the dealership 1 1/2 hours. ended up leaving and coming back another day. We were looking to get 2 vehicles We ended up buying a new Honda from another dealership and got the service I would have hoped to get from this one. I traded in a lease for the second car I did get from this dealership, but as noted above besides the salesperson who was good the rest of the experience wasn’t Done with this dealership Bob L. More

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So Nice Until You Sign on the Dotted Line Purchased my 2nd car from Byers. I purchased a certified 2016 Highlander and on the way home noticed that the engine sounded loud. I have had 9 othe Purchased my 2nd car from Byers. I purchased a certified 2016 Highlander and on the way home noticed that the engine sounded loud. I have had 9 other Toyotas in my lifetime and have another 2016 Highlander at home. I reached out to my salesman to express my unhappiness with the sound of the engine. He said they would look at it. After they drove it, their certified mechanic insisted that the noise it was making was normal and asked if I wanted to speak to a Manager. The used car manager said they would offer me the best price they could give me taking into consideration depreciation and taxes. I told him I was in no way able to take a loss on a car I just purchased for $35,000. What galls me is #1, I literally had just purchased this car and had not put any miles on it #2, why would the salesman think I would take a loss on a car I just financed with them. They are ready, willing and able to help you while making the sale, but once you sign for the car, they do not care. Ironically, others who have been in my car have commented that it does sound loud. I actually do not like driving it. Glad I bought a certified car with a wrap-around warranty. I will NOT be buying another car from Byers again. Deciding what I can do so I don't lose money on this purchase because driving it bums me out so much. More

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The most painless car buying expierence I have ever had! From start to finish, including a test drive and accompanied by my wife, and two kids, we were in and out within 2 HRS. The staff from the top down we From start to finish, including a test drive and accompanied by my wife, and two kids, we were in and out within 2 HRS. The staff from the top down were very courteous, transparent, and respectful of our time, which made it an easy decision to go with the Byers Team. More

by ntucker10 Verified Customer Verified Customer

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Great Service Fast,Friendly and professional. What else can I say.......Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah. Fast,Friendly and professional. What else can I say.......Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah Blah. More

by WERYROBERT Verified Customer Verified Customer

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Great place to buy a Highlander Brian Dooley and Darrell Becker. Where great to work with and I got the new Highlander I wanted. It’s is the 3rd one I’ve gotten from Byers’s We hav Brian Dooley and Darrell Becker. Where great to work with and I got the new Highlander I wanted. It’s is the 3rd one I’ve gotten from Byers’s We have bought all our Toyota’s there for the last 15 years. It was another great experience. More

by BIGAL3157 Verified Customer Verified Customer

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Bill Smith I have leased four vehicles from Bill over the years. He is AWESOME. Always gets me what I need at the price I can afford. I drive down from Akron jus I have leased four vehicles from Bill over the years. He is AWESOME. Always gets me what I need at the price I can afford. I drive down from Akron just to work with Bill and Byers! Looking forward to seeing him again soon as our lease is up in a couple of months! Mike Constantine More

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Above and beyond!! We’ve had some issues with our van door that haven’t been resolved since the recall work was done on it, But that hasn’t stopped Tara from doing what We’ve had some issues with our van door that haven’t been resolved since the recall work was done on it, But that hasn’t stopped Tara from doing what ever she can do it try to find the problem and after a few visits to Byers and several hours and determination Tara and her service technician think they have figured it out and are doing everything in their power to get the safety issue resolved. This is just one of the many reasons we are and will continue to be loyal Byers customers. More

by HFLYNN1952 Verified Customer Verified Customer

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Service after the sale Jeff Mull, initially sold us the New 2019 Camry which included a pin stripe to be installed by a 3rd party vendor. Service, coordinated the work with Jeff Mull, initially sold us the New 2019 Camry which included a pin stripe to be installed by a 3rd party vendor. Service, coordinated the work with my schedule and the work was excellent! ALL STAFF I WORKED WITH WERE FRIENDLY AND CONSIDERATE OF MY TIME. THANKS!! More

by Larry J Davis Verified Customer Verified Customer

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Bought from Byers in the past and saw no reason to look els. Friendly, helpful , personable. Fair in their trade in. Easy working with everyone Taylor and Billy. This the second Highlander we have purchased Friendly, helpful , personable. Fair in their trade in. Easy working with everyone Taylor and Billy. This the second Highlander we have purchased from Billy and Byers Toyota both have been a good experience. More

by morgan Verified Customer Verified Customer

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Outstanding sales staff Can’t say enough about the sales staff ,, the min you walk in a team member is greeting you and getting you to the right person to see ,, they ask abo Can’t say enough about the sales staff ,, the min you walk in a team member is greeting you and getting you to the right person to see ,, they ask about your wants and needs in a vehicle . I’m a 3rd time Byers Toyota customer ,, and for a reason because I can buy a vehicle at other Toyota dealers several which are closer to home . More

by HWJACK10 Verified Customer Verified Customer

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