Billy Bohrman

Great place to do business. Beau Surratt met me at the front entrances and there we began a journey that would end up on a very positive note. Beau was patient and understanding Beau Surratt met me at the front entrances and there we began a journey that would end up on a very positive note. Beau was patient and understanding while listening to my needs and my desires. Though Beau made several trips back to the sales manager, he never gave up on his quest to make my deal work. Once I saw that we were not going to be able to get the deal I wanted, I left the dealership. In about 45 minutes, Beau called me and said, “ We have a deal”. The story doesn’t end there. Mike then took me to his office and the financing and paperwork began. It was the most enjoyable car purchase I have ever done. The entire sales team made me feel that I was important and they did everything possible to gain my business. More

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Great salesman, finance manager and the service department was excellent! I would diffidently recommend family or friends department was excellent! I would diffidently recommend family or friends More

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This place is as bad as everyone says it is don’t buy a car from here EVER car from here EVER More

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Great Service Center, keep me informed on all the services and repairs performed in a timely manner. services and repairs performed in a timely manner. More

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This has been the worst experience of my life. I will NEVER come here again and I will spend the rest of my life telling people how horrible this place is. I drove four hours for a car here becaus I will NEVER come here again and I will spend the rest of my life telling people how horrible this place is. I drove four hours for a car here because they refused to do anything over the phone like most dealers will, which that’s fine whatever. I get there and it starts immediately, they had this car deeply marked down and immediately tried to tack on $20,000. $20,000!! So I spent hours arguing with them. Several thousand for a low jack I don’t want, $1,000 document fee, $1,099 listing fee, $1,000 door protection, didn’t apply the $7,000 rebate, on and on and on. And some stuff they just refused to remove because they said it was priced so low. Then don’t price it that low? But you did so to bait someone in and screw them. So we finally come to terms after hours of this back and forth. Then I get to finance. They try to hit me with an 11% rate. I said I have financing for 5.5% so then oh okay well do 5.5%. They say GAP is some percent of the purchase price and that’s state law and tell me it’s going to be $3000. I say absolutely not so then oh okay well we can give it to you for $800. So then how is that state law? After all this I finally get signed, which I should have just left as soon as they put down that first paper with all those mark ups. Now it’s been three months and after multiple calls and texts and voicemails I have yet to get my financial paperwork. So I still don’t have my paperwork and can’t cancel my old service contract to get my money back. Now I think- what if I was some little old lady? Or someone who doesn’t know that they can add on all these costs or give you a high interest rate and someone just believe they are acting in good faith? I get all dealerships pull some shenanigans but this was atrocious. I can’t imagine how many unsuspecting people they’ve been able to just screw. There are so many other places that will treat you better, please for your own sake go somewhere else. PS Denise was very nice and helpful, but that in itself doesn’t negate everything else that has happened. More

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This service visit was quite well done in every way. I will most definitely be here again and every time I need service. I will most definitely be here again and every time I need service. More

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Top tier from the salesman to the finance man! ! All managers were great and down to earth. No xx just straight forward! ! All managers were great and down to earth. No xx just straight forward! More

by Shanekavanaugh Verified Customer Verified Customer

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They were really kind, and very upward, I was asking questions during the process and they explain it to me without getting bother. Very kind people and good team as well. questions during the process and they explain it to me without getting bother. Very kind people and good team as well. More

by sauronicolas1 Verified Customer Verified Customer

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Worst experience ever purchasing a vehicle. Did not have an item listed on the website for the truck I purchased. Did not have an item listed on the website for the truck I purchased. More

by JRICKMAN Verified Customer Verified Customer

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Service was quick, friendly and responsive as always. Will be back for service again. Shottenkirk Ford is the best. Will be back for service again. Shottenkirk Ford is the best. More

by CATES0708 Verified Customer Verified Customer

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