Billy Cassels
Billy Cassels at Mac Haik Chevrolet

Billy Cassels

Extended Warranty and Fleet Claims

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.0
29 Reviews
4.0

29 Reviews

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29 Reviews of Billy Cassels

November 27, 2025

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Employee Rating

I asked them to check the maintenance record and see what needed to be done. The transmission flush was done at 30,000 and the brake differential was flushed at 30,000 and they wanted to do it again at 60,00 More

by DANSACKLLAH
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Recommend Dealer
No

Other Employees Tagged: Brian Caldwell, Russell Casteel

Nov 28, 2025

Mac Haik Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Antione Burks General Manager 281-596-6359

November 07, 2025

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Everybody’s really nice. I’m very professional. It was very smooth with no issues More

by MATREVINO70
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Recommend Dealer
Yes
Nov 07, 2025

Mac Haik Chevrolet responded

Thanks for sharing about your experience with Mac Haik Chevrolet. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

October 11, 2025

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Employee Rating

Excelente atención y servicio . El Personal muy amable y atento . Y el servicio a la camioneta magnífico . More

by SMARTSHOPPING6067
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Recommend Dealer
Yes
Oct 11, 2025

Mac Haik Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mac Haik Chevrolet! That Great Mac Haik Feeling Brian Caldwell, Service Director

August 16, 2025

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Employee Rating

They did a really good job. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. More

by jasonozer
Service Price Transparency
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Recommend Dealer
Yes
Aug 17, 2025

Mac Haik Chevrolet responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

June 12, 2025

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Employee Rating

My schedule changed so I had to show up a day early. I told the service representative that I was just going to drop off early and they could look at it the next day. I was called later the same day and More

by Paul
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: I honestly cannot remember my service man’s name

Jun 12, 2025

Mac Haik Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. That Great Mac Haik Feeling Brian Caldwell, Service Director

May 11, 2025

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Every time I come I get world class customer service! ! Very thankful for the care that they show towards customers More

by MIRANDAJFLETCHER
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 11, 2025

Mac Haik Chevrolet responded

Thanks for sharing about your experience with Mac Haik Chevrolet. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

January 29, 2025

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Employee Rating

We used the express service to get our oil changed. It was fast quick and easy! Thank you More

by Laura6ixx
Service Price Transparency
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Recommend Dealer
Yes

January 04, 2025

Dealership Rating
Employee Rating

The staff came out and quickly checked me in for service on my truck and answered all my questions about future maintenance More

by Aws
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Recommend Dealer
Yes

Other Employees Tagged: Russell Casteel

January 02, 2025

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Employee Rating

Prompt service, easy scheduling and great communication. Highly recommend thus service center! I will continue your get service there More

by kentheck1962
Service Price Transparency
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Recommend Dealer
Yes

October 29, 2024

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Employee Rating

Excellent service all around. My experiemce was pleasant from the initial phone call to schedule my oil change, to picking up my car. I'll be back!!! More

by Jaziminejones100
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Recommend Dealer
Yes
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