Billy Cassels
Extended Warranty and Fleet Claims
Mac Haik Chevrolet
11711 Katy Fwy.
Houston, TX 77079
29 Reviews
Write a Review29 Reviews of Billy Cassels
November 27, 2025
I asked them to check the maintenance record and see what needed to be done. The transmission flush was done at 30,000 and the brake differential was flushed at 30,000 and they wanted to do it again at 60,00 needed to be done. The transmission flush was done at 30,000 and the brake differential was flushed at 30,000 and they wanted to do it again at 60,000+ several other different things and I had my other mechanic take a look at it, and they checked the records on the schedule maintenance for the Chevy Silverado pick up truck and none of them were due until 90,000 so I don’t appreciate being misled so they can put extra money in their pocket. You just lost a customer after my last oil change next time I won’t be taking it to you anymore. I don’t like to miss lead or cheated. More
Other Employees Tagged: Brian Caldwell, Russell Casteel
November 07, 2025
Everybody’s really nice. I’m very professional. It was very smooth with no issues I’m very professional. It was very smooth with no issues More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Tony McPhail, Juan Godinez, Christian Diaz
October 11, 2025
Excelente atención y servicio . El Personal muy amable y atento . Y el servicio a la camioneta magnífico . El Personal muy amable y atento . Y el servicio a la camioneta magnífico . More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman
August 16, 2025
They did a really good job. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. In my brakes. Work much better. More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman
June 12, 2025
My schedule changed so I had to show up a day early. I told the service representative that I was just going to drop off early and they could look at it the next day. I was called later the same day and I told the service representative that I was just going to drop off early and they could look at it the next day. I was called later the same day and advised my vehicle was fixed. Great service. More
Other Employees Tagged: I honestly cannot remember my service man’s name
May 11, 2025
Every time I come I get world class customer service! ! Very thankful for the care that they show towards customers ! Very thankful for the care that they show towards customers More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman
January 29, 2025
We used the express service to get our oil changed. It was fast quick and easy! Thank you It was fast quick and easy! Thank you More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman
January 04, 2025
The staff came out and quickly checked me in for service on my truck and answered all my questions about future maintenance on my truck and answered all my questions about future maintenance More
Other Employees Tagged: Russell Casteel
January 02, 2025
Prompt service, easy scheduling and great communication. Highly recommend thus service center! I will continue your get service there Highly recommend thus service center! I will continue your get service there More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman
October 29, 2024
Excellent service all around. My experiemce was pleasant from the initial phone call to schedule my oil change, to picking up my car. I'll be back!!! My experiemce was pleasant from the initial phone call to schedule my oil change, to picking up my car. I'll be back!!! More

